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Customer rep says my travel funds that expire june 2 will get extended!! YAY!!
Customer rep says my travel funds that expire june 2 will get extended!! YAY!!
03-23-2020 03:01 PM
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THANK YOU SOUTHWEST! I hope i'm not prematurely celebrating, but after speaking with a customer service rep, finally got some music to my ears. since I was supposed to travel over spring break and couldn't, they are still going to extend my funds even though they expire June 2 because I was supposed to travel during corona.
Re: Customer rep says my travel funds that expire june 2 will get extended!! YAY!!
Re: Customer rep says my travel funds that expire june 2 will get extended!! YAY!!
03-23-2020 03:04 PM
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That's great!!!
Congratulations.
Re: Customer rep says my travel funds that expire june 2 will get extended!! YAY!!
Re: Customer rep says my travel funds that expire june 2 will get extended!! YAY!!
04-11-2020 01:13 PM
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Dear callyouout
Do your travel funds in your account now say June 2021? I have funds that still say
they expire on May 29, 2020 from a flight I canceled on March 6th? Is someone from SW
going to go into everyone's trv account and change the expiration dates? Since you cancelled near when I cancelled just wondering if your funds now say 2021?
Re: Customer rep says my travel funds that expire june 2 will get extended!! YAY!!
Re: Customer rep says my travel funds that expire june 2 will get extended!! YAY!!
04-11-2020 11:14 PM
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@ckokinda wrote:Dear callyouout
Do your travel funds in your account now say June 2021? I have funds that still say
they expire on May 29, 2020 from a flight I canceled on March 6th? Is someone from SW
going to go into everyone's trv account and change the expiration dates? Since you cancelled near when I cancelled just wondering if your funds now say 2021?
Southwest is still saying it will take several weeks for those expiration dates to be updated, fyi.
Re: Customer rep says my travel funds that expire june 2 will get extended!! YAY!!
Re: Customer rep says my travel funds that expire june 2 will get extended!! YAY!!
04-13-2020 08:32 AM
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@ckokinda The extension for my travel funds has not been processed either. I talked with the Twitter team at SW, and the were not sure when it would be processed but assured me it would. Stay tuned!
Re: Customer rep says my travel funds that expire june 2 will get extended!! YAY!!
Re: Customer rep says my travel funds that expire june 2 will get extended!! YAY!!
04-13-2020 07:56 AM
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That's great!
--Jessica