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What a day. Southwest you've got some disappointed customers after today. Most of us found out that our original flight #2263 scheduled to depart Denver at 5:45 pm local time was cancelled. I personally received a text message at 2:53 am stating that the flight was cancelled. I changed my flight to depart Denver at 4:30 instead with service to Minneapolis going to Chicago Midway. I made this change using the website. there was not another non stop option available, instead 2 stops was all that was left. I tried calling customer service to see if another airline would be an option, but after being on hold for 92 minutes, I was told sorry, nothing else can be done. My 3 hour flight was now turning into 7 hours. After we arrived in Minneapolis, (not currently snowing) I received another message that the next flight was delayed to 12:35 am. Immediately followed up with another text message saying the flight was delayed until 10:35 pm on Nov. 1st. The plane continued on to Chicago, however upon arrival the flight to GRR #1865 had been delayed to 11:00 pm. ( Also not snowing in Chicago at this time)
Solved! Go to Solution.
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Something must be going on with Denver flights because I had a very similar situation... I've always loved Southwest and have flown over 45 segments with them this year... however, I have never had a situation put such a bad taste in my mouth about them until my flight (#3090) was cancelled and everything fell apart thereafter. All representatives I spoke to were unhelpful and I was given a number of excuses with very little resolution. The perks of being A-list preferred and companion member didn't help me in any way either. Southwest might have lost my business travel business and will only be my leisure travel airline moving forward when I am not able to depend on them.
Re: Disappointed with communication
Re: Disappointed with communication
11-01-2019 09:51 PM - edited 11-01-2019 09:53 PM
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@Nickansas wrote:
1. Was this flight #2263 not full enough? Did you cancel a flight knowing that these passengers would be inconvenienced but ultimately you had room on your other flights to accommodate them?Airlines don't cancel flights because planes aren't full enough. Why? Well, planes and crews are needed after the "not full enough" flight, and having them not be in the right place causes a bigger disruption to the entire system.2. Why multiple text messages that didn't end up being even close to accurate?Well, situations DO change.3. Why did we sit in our seats on the tarmack for 50 minutes in a plane for a 27 minute flight.Maybe air traffic control told your pilot to sit there4. I upgraded to priority seating to make my connection, but didn't need it. Could I get reimbursed for that since the reason to make a connection was because the direct flight was cancelled.You can always ask. Click on contact us below to do so and then pick your desired method of communication.Also, since this is a customer to customer forum, if you want formal answers to your questions, you should ask the airline your questions -- see contact us in above paragraph.Sorry you had a bad experience. Hope the next one is better.