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Solved! Go to Solution.
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Sorry to hear of your trouble. I hope it works out for you.
1) PLEASE REMOVE your confirmation number from your post. This is a public forum and it is possible that someone could try to use it and steal your money. You can edit your post.
2) The best thing you can do is contact customer relations and plead your case. Here's how:
I wish you good luck.
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SW DOES NOT CARE ABOUT ANY OF YOUR PERSONAL SITUATIONS! You are just a # to them and a source of income. They will not add the human side to their policies and make any exceptions. They have changed LUV into HATE. Once you use your credit then never fly them again, spread the word, there are petitions with over 3500 signatures asking for refunds for any paid ticket (Change.org). Looking for an law office to start a class action suit. All unhappy customer can ban together. Bring bad press to SW. They will not listen to your plea or sob story. They just do not give a dam about anything but their bottom line. They hide behind their positions and layers of management and policies. SHAME ON SW.