I just wanted to give a shout out to SW for the excellent response to the terrible tragedy that was flight 1380. I have been impressed by the response from the first moments after the incident. This is how you take care of your customers, and this is why my family and I will continue to be loyal customers for life.
https://www.wsj.com/articles/at-southwest-airlines-the-minutes-after-disaster-struck-1524586032?tesl...
-A List, Companion Pass holder
