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UPCOMING FLIGHT RECEIPT

jbrizzi
New Arrival

Hello,

 

I have been scouring your website for the receipt to my upcoming flight.  I have searched Google and this community.

 

I have seen a myriad of complaints that Southwest hasn't updated their site to provide a simple link to view and print a receipt.  It's kind of blowing my mind at how simple the issue and solution is.  

 

Why hasn't Southwest responded by simply adding this feature to their website?  I mean seriously, it's the most basic thing you can provide.

 

And, for reference, the steps associated to locating the receipt on your site do not work.  The place you are supposed to go doesn't actually exist on the web page or in the app.

 

In the meantime, I can't do my expenses for this flight until I have a receipt and never got one via email.  

 

Please fix and watch the entire community rejoice!

3 REPLIES 3
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Re: UPCOMING FLIGHT RECEIPT

dfwskier
Top Contributor
Solution

@jbrizzi wrote:

Hello,

 

I have been scouring your website for the receipt to my upcoming flight.  I have searched Google and this community.

 

I have seen a myriad of complaints that Southwest hasn't updated their site to provide a simple link to view and print a receipt.  It's kind of blowing my mind at how simple the issue and solution is.  

 

Why hasn't Southwest responded by simply adding this feature to their website?  I mean seriously, it's the most basic thing you can provide.

 

And, for reference, the steps associated to locating the receipt on your site do not work.  The place you are supposed to go doesn't actually exist on the web page or in the app.

 

In the meantime, I can't do my expenses for this flight until I have a receipt and never got one via email.  

 

Please fix and watch the entire community rejoice!


 

This was actually "fixed" some time ago.

 

1) Log on to your Southwest account, then click on m my account

2) Go to the My Trips, Upcoming trips section, and click on the trip in question

3) On the trip page you'll see "change,cancel,resend receipt "on top right of the page

4) Click on resend receipt and it will send the receipt to the e-mail address on file

 

Don't know if it works the same way with the app, but what I described does work with the website

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Re: UPCOMING FLIGHT RECEIPT

matt68
New Arrival

I've tried this "solution" and the email I get still shows ZERO payment information. As others have stated, it's amazing Southwest is the only airline/hotel/rental car company etc that makes it this difficult to get a receipt. The originaly email I recieved after booking had no payment information either. 

Highlighted

Re: UPCOMING FLIGHT RECEIPT

dfwskier
Top Contributor

@matt68 wrote:

I've tried this "solution" and the email I get still shows ZERO payment information. As others have stated, it's amazing Southwest is the only airline/hotel/rental car company etc that makes it this difficult to get a receipt. The originaly email I recieved after booking had no payment information either. 


EVERY e-mail I have ever gotten from the airline has included payment information, and I just tried  the "solution" for a flight I have next month and it showed payment information too.