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Southwest Airlines Community

COVID-19 (coronavirus) Information


The Safety of Southwest Customers and Employees are of utmost importance to all of us at Southwest Airlines. With this in mind, we have a robust group of Employees who are actively monitoring information on the coronavirus (COVID-19), with Teams across the airline that are constantly reviewing and assessing updates from agencies such as the Centers for Disease Control (CDC) and the World Health Organization (WHO). We are fully prepared to adapt our operations and procedures as necessary, with a laser focus on the situation at hand.


Find the most relevant and up-to-date information at these links:


General Information:


Schedule Modifications:


Policy Updates:


Aircraft and Inflight:


Other questions may be found in the Knowledge Base. Still not finding what you're looking for? Use the search bar at the top of this page or post in the Community Discussion Forums.


Please remember, as a peer-to-peer support forum, Community members aren't equipped to assist with all issues. If you need assistance with a travel issue, please follow the instruction here on Submitting a Suggestion and/or Complaint.


Re: COVID-19 (coronavirus) Information


Our Chairman and CEO Gary Kelly sat down today with SVP and Chief Communications Officer, Linda Rutherford, to discuss his thoughts on our business during this unprecedented time; the work our Senior Leaders are doing to determine how to best navigate the impact of the pandemic; and the pending legislation to provide much-needed relief to our country and our industry.