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02-28-2019
07:23 PM
2 Loves
The Community is a great place for Customers to share experiences and information with each other, but it is not a platform where we’re able to process Customer Service comments or concerns.
&n...
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06-03-2019
11:08 AM
7 Loves
Wanted to share some great customer service we received from Southwest yesterday. Saturday, many of us from my office (about 12 of us) were on a flight out of Austin to Kansas C...
08-18-2020
08:17 PM
3 Loves
...as very helpful, respectful, humble and just a great representation of what customer service is. If Southwest had more employees like Mr. Nuñez it would be awesome. I want to congratulate Mr. N...
09-30-2020
12:10 AM
...ayover especially in the time of COVID, and even less of one to not answer your customers calls.
09-17-2021
04:44 PM
Thank you customer service for changing my flight for me and my daughter. You are great
08-25-2020
02:15 PM
...ffices are not helping, and, it turns out, highest people in Southwest customer service cannot book flights. Nor will they fix the flight that they incorrectly booked. So, I am looking for a...
06-14-2019
03:18 PM
Hello, I am interested in working for a great company but I can't seem to find any positions available for Honolulu, HI. I also applied for two positions a while back but never got the call and I c...
06-07-2021
01:00 PM
1 Love
...pening so many cases with no response. There is no point in waiting on calls for more than two hours daily. I would suggest southwest take off their customer service call center as I see no point in h...
07-13-2022
02:47 PM
I just heard about the remote position and that they are hiring. When I go on Southwest Career sites they say there are no openings for customer service. 🥲Totally hate that I have missed out on a great...
10-08-2023
02:44 PM
How do I post a review? I had a great experience with a Southwest customer service representative who went above and beyond to try and accommodate my request. I would like to share my experience a...