Since 2013, the Southwest Airlines Heart of the Community program, in partnership with Project for Public Spaces, has awarded more than $3.6 million in grants and placemaking technical assistance to 20 organizations across the U.S. and Mexico City to transform their public spaces into thriving community gathering places.
This year, the Southwest Airlines Heart of the Community grant was made available to previous recipients between 2013 – 2016 to support the ongoing evolution and sustainability of their public spaces. We are proud to announce this year’s recipients and continue our support of these great places!
Through the Southwest Airlines Foundation, an advised fund of Silicon Valley Community Foundation, each grantee will receive $100,000 in initial project funding, as well as an opportunity for a $25,000 dollar-for-dollar fundraising match. Grant recipients will also receive technical assistance from Project for Public Spaces in specific areas that were identified as a persisting challenge, opportunity, or need.
DowntownABQ Main Street has begun a new phase of planning for Civic Plaza looking at strategic opportunities around micro-economic development, interactive art, and all-ages play and relaxation. This project seeks to support three areas of improvement: physical enhancements, new events, and self-led programs.
Physical enhancements will include added seating to both the large grassy area, as well as around the new spray fountain. The inclusion of colored banners and string lights under the trellised walkway will enhance night time enjoyment and create a more festive setting.
In response to the requests from downtown employees and businesses, a mid-week, lunchtime market will be implemented and a new partnership with Explora children’s museum will bring STEM activities to the plaza to supplement existing family-friendly events.
Additionally, more self-led activities like large scale chess, ping pong, and swings have also been a request from the community that DowntownABQ Main Street strives to fulfill. A second giant Adirondack chair, as well as semi-permanent interactive art installations, will bring more fun photo opportunities for residents and visitors of Albuquerque.
Atlanta Downtown Improvement District (ADID) strives to engage and attract a new, more targeted audience to Woodruff Park, as well as better meet the needs of current users from underserved communities. In order to attract younger park users, ADID plans to work with Spark Corps, a local design firm focused on social impact, to engage students from a local high school and Georgia State University (GSU) in co-design activities. Additionally, they seek to support and staff the Game Cart for one year with a social worker who will connect Park visitors in need to social services and teach students about empathy and homelessness in Downtown Atlanta.
Downtown Detroit Partnership (DDP) and Detroit 300 Conservancy will build on five years of established success through amenities, layout, and program additions and improvements that serve to enhance the visitor experience at The Beach at Campus Martius Park. Proposed additions include refreshed amenities, enhancement of existing events, and the creation of new programs and innovative experiences that are attractive to families with children and adults.
Every activity, program, and event will celebrate Detroit by involving local partners, artists, entrepreneurs, and vendors who reflect the personality and culture of the city.
A key part of the Park’s success is exceptional customer service and hospitality. With the growing popularity of The Beach, the DDP and Conservancy also aim to add a beach guest attendant to support new programming objectives and ensure a positive experience for all visitors.
This year, Big Car Collaborative and Indianapolis City Market will continue regular programmed hours for East Plaza and work with artists-in-residence to engage the community in interactive art activities designed to connect people of all different backgrounds.
The Southwest Airlines Heart of the Community grant will support the addition of new programs related to food—like cooking classes, night markets, and community meals that bring people together. Attractive outdoor lighting, heaters, and fire pits will also be added to support new events in both the evenings and winter months.
Big Car and City Market will also build on their social services work with partners such as Horizon House, the Coalition for Homelessness Intervention and Prevention, and the YMCA to better reach and provide assistance to underserved individuals and families.
Lastly, funding will aid in the development of approaches for sustaining programming by identifying and pursuing on-site sources of income, facility rental income, and grant and sponsorship opportunities.
Downtown Providence Parks Conservancy (DPPC) aims to further their placemaking mission in downtown Providence by activating a dormant space adjacent to the Imagination Center at Burnside Park. This space is a main entrance to the Park at the heart of Greater Kennedy Plaza.
The addition of new amenities, such as a flexible performance space/stage and artisan market stalls will support a range of events, community programming, and potential revenue-generating activity.
The Imagination Center will also receive some updates to its exterior, transforming it into a destination welcome center for tourists, highlighting public art, and providing information to connect community members to various services.
Existing programs will also be expanded earlier and later in the season in hopes of engaging new audiences, such as students on nearby campuses in spring, fall, and winter, as these are the future talent and workforce of Providence and the future stewards of our public spaces.
At Southwest, our Purpose is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. As the airline with a heart, that commitment extends far beyond the skies and deep into the cities we serve, where our support of vibrant public spaces is having positive and lasting effects on communities. The Southwest Airlines Heart of the Community program focuses on reimagining public spaces as the true hearts of communities. By boosting community participation in the creation, design, and unique programming of public spaces, they become central gathering places where everyone feels welcome. Today, with a little help from our 2016 Heart of the Community grant recipients and Southwest Employees from across the country, we are pleased to announce our new favorite public spaces: Atlanta, Georgia; Philadelphia, Pennsylvania; Los Angeles, California; Indianapolis, Indiana; and Minneapolis, Minnesota.
What’s YOUR favorite public space? Tell us in the comments below and you may see your answer in an upcoming issue of Southwest: The Magazine! In 2014, Southwest launched the Heart of the Community program, which awards grants to create public spaces in the hearts of communities served by the airline. With the addition of the five newly announced grant recipients, the program has supported 18 innovative and transformative projects. To learn more, visit pps.org/Heart-of-the-Community. Featured photo above: Los Angeles, CA – Pershing Square (Left to right) Pauline Morris-Ewing, LAX Customer Service Supervisor, Eduardo Santana and Alex Sasayama, Pershing Square Renew, and Pearl Mapu, LAX Station Administrator
Thursday, May 17 5:45 PM
Southwest has completed the fan blade inspections on the CFM56-7B engines that power its Boeing 737-700 and 737-800 fleets. Southwest reports no additional findings of subsurface cracks.
The inspections were part of an existing CFM56-7B engine inspection program that Southwest voluntarily accelerated. As part of the existing Southwest Maintenance Program, all CFM56-7B engine blades receive recurring inspections at, or before, every 3,000 aircraft cycles or 5,000 hours, whichever occurs first.
The completed inspections meet and exceed all applicable FAA Airworthiness Directives, as well as the CFM56-7B Service Bulletins issued by the manufacturer.
Monday, April 23 5:00 PM
Last Tuesday, Southwest shared our plan to voluntarily accelerate inspections of CFM engine fan blades throughout our entire Boeing 737-700/-800 Fleet. We are on track to inspect all CFM engine fan blades on the -700s and -800s within 30 days of our proactive inspection program initiated on Tuesday, April 17, 2018.
This week, we will continue working to minimize flight disruptions by performing inspections overnight while aircraft are not flying and utilizing spare aircraft during the day, when available. We anticipate minimal delays or cancellations each day this week due to the inspections.
As a point of reference, last week’s inspections affected less than one percent of our 4,000 scheduled flights each day. We expect approximately one to two percent of our flights to be affected over the coming days as we complete the voluntary, accelerated inspections.
Customers on affected flights will be notified of any changes to their travel plans through proactive updates. As always, Customers are encouraged to check their flight status on Southwest.com.
Friday, April 20 6:45 PM
Southwest issued a statement following the Federal Aviation Administration's emergency airworthiness directive that was issued late this afternoon:
Southwest Airlines acknowledges the issuance of Emergency Airworthiness Directive (AD) 2018-09-51 by the Federal Aviation Administration to airlines operating CFM56-7B engines. The existing Southwest Airlines maintenance program meets or exceeds all the requirements specified in the Airworthiness Directive.
Thursday, April 19 10:15 PM
Please watch this video from our Chairman & CEO Gary Kelly that includes information about our engine maintenance program.
Wednesday, April 18 8:45 PM
Good evening. I wanted to share with you words from the Captain and First Officer of Flight #1380:
“As Captain and First Officer of the Crew of five who worked to serve our Customers aboard Flight #1380 yesterday, we all feel we were simply doing our jobs. Our Hearts are heavy. On behalf of the entire Crew, we appreciate the outpouring of support from the public and our Coworkers as we all reflect on one family’s profound loss. We joined our Company today in focused work and interviews with investigators. We are not conducting media interviews and we ask that the public and the media respect our focus.” – Southwest Captain Tammie Jo Shults and Southwest Airlines First Officer Darren Ellisor
Tuesday, April 17 3:55 PM
Southwest Airlines confirms an accident involving Southwest Airlines Flight #1380. The flight made an emergency diversion to Philadelphia International Airport (PHL) earlier today after the Crew reported issues with the number one engine which resulted in damage to the fuselage.
We are deeply saddened to confirm that there is one fatality resulting from this accident. The entire Southwest Airlines Family is devastated and extends its deepest, heartfelt sympathy to the Customers, Employees, Family Members, and loved ones affected by this tragic event. We have activated our Emergency Response Team and are deploying every resource to support those affected by this tragedy. For a message from Gary Kelly, Southwest Chairman and Chief Executive Officer, please click here.
The aircraft involved today was a Boeing 737-700 (N772SW) and was enroute from New York LaGuardia (LGA) to Dallas Love Field (DAL). In total, the flight had 144 Customers and five Southwest Crew Members onboard. We extend our heartfelt appreciation to the Southwest Pilots and Flight Attendants who acted professionally and swiftly to take care of our Customers during the emergency diversion and landing.
Finally, Southwest Airlines officials are in direct contact with the National Transportation Safety Board (NTSB) and the Federal Aviation Administration (FAA) to support an immediate, coordinated response to this accident. Southwest is in the process of gathering additional information regarding Flight #1380 and will fully cooperate in an investigative process.
Please join the Southwest Family in keeping all of those affected by today’s tragedy in your thoughts.
Tuesday, April 17 12:05 PM
We are aware that Southwest Flight #1380 from New York La Guardia (LGA) to Dallas Love Field (DAL) has diverted to Philadelphia International Airport (PHL). We are in the process of transporting Customers and Crew into the terminal. The aircraft, a Boeing 737-700, has 143 Customers and five Crew Members onboard. We are in the process of gathering more information. Safety is always our top priority at Southwest Airlines, and we are working diligently to support our Customers and Crews at this time.
Such a sad day indeed. From everything that I have read online, it sounds like the crew handled the situation urgently, professionally, compassionately, and bravely. Thank you for always putting people first and to the crew for doing everything in their power to minimize the danger and land safely in PHL. My heart goes out to the family of the individual who sadly lost their life.
This incident was very unfortunate. Southwest is a terrific company with professionals. It was handled with class and transparency. We as a customer community are just as shocked. We stand by this fantastic company and Boeing aircraft. Whatever may have happened was certainly a freak occurence, and we all grieve for the deceased passenger. Prayers, thoughts, and hopes of healing to all involved.
Just wanted to take a moment to say how grateful I am to Captain Tammie Jo Shults and the entire crew of flight 1380 on April 17, 2018. The crew and the passengers on this flight acted calmly and heroically in the face of terrifying circumstances. As the Mom of a recently retired Air Force Pilot, I am aware of the pressures that job entails. The crew was truly amazing in this instance and they are truly heroes in my heart. Thank you for hearts in doing your job.
I can think of no other company who puts holds its customers in more high regard than Southwest and am saddened to hear of today's tragic accident. I am sure that the pilot and crew members did all that they could do to avoid a greater loss. May the family who lost a loved one find comfort in memories of happier times.
Sad day.But, these things happen.Mechanical things do fail from time to time.Bravo Southwest for your professionalism.Just keep up the good work
I hope everyone is safe and sound. Friend on board the flight texted me that the crew and and and Pilot were very professional in this tragic situation. I'll be keeping you guys in my prayers today.
After listening to the air-traffic chatter from this tragic incident, its clear that the pilots handled it remarkably well, as did the flight attendants. Well-done, as usual. Sending extra-LUVing thoughts tonight to your employees and those aboard, and particularly to the family of the lost passenger.
I have flown Southwest Airlines for many years & have always felt comfortable. Unfortunately, after hearing of the terrible tragedy that happened on Flight 1380, I'm feeling very uneasy about flying.
Why wasn't this engine scheduled for possible engine problems until December, 2018? I think they should take all aircrafts out of service if they haven't been inspected for a possible engine problem. I've read that an "eerily similar incident occurred in 2016 involving a Southwest flight & the same type of engine." Please make this MANDATORY & IMMEDIATE INSPECTIONS before another horrible tragedy happens.
Lrg55, I look forward to never having to worry about the chance of sitting next to you on any of my upcoming flights. Thank you for deciding to move on.
We mentioned a few days back that we had some fun Halloween treats coming. If you logged in today, you received one of those treats: the Halloween 2017 badge! Head over to your profile page to see it!
Can you believe it’s been more than a year since we launched the Southwest Community?? It’s been amazing to see the growth and interest in this Community. When we launched, our Team wanted to create an inviting, warm space just like our Southwest flight experience. We are still building and tweaking and growing the Community, but we are so proud of how far we've all come together.
In the last year, there have been a great many contributions from Community Members. But a select few have really stepped up and contributed in amazing ways. We are calling these folks the Fantastic Five. And to properly recognize them, we have crafted a Fantastic Five badge.
Without further ado, let us present your winners!
Massive Contribution Award: @TheMiddleSeat
This award recognizes massive contributions to the Community, from answering questions to welcoming people into the Discussion Forums. This person has put a ton of time into the Community, day after day.
Most Positive Award: @DancingDavidE
This award recognizes the Member who always brings positivity to the conversation. If they were on a plane, they’d be singing the boarding announcements.
Most Answers Marked as Solved: @chgoflyer
One of the most critical ways we can judge the success of the Community is by how many solved answers are added to the Community. Answers marked as solved help other travelers figure out how to get their answers quick. This Member has blown us away with the number of their answers marked as solved.
Prepared for Takeoff Award: @sarahsmith
This award is for the person who is always able and willing to offer advice on making the travel experience go more smoothly and can be counted on for the best insider tips and tricks.
Warm Embrace Award: @CareforNOLA
Whether you’re stepping onto a Southwest plane, or entering the Southwest Community, we want everyone to feel welcome. In addition to posting great questions, this Member has done a great job of making everyone feel valued and at ease when they jump into the discussion.
The Southwest Community Team would like to give a huge thanks to the Award Winners for all they do in keeping the Community a fun and helpful place. Please join us in congratulating them!
The Resilient Communities Impact Program is a whole-community effort, engaging local changemakers to take individual and collective action to ensure all neighborhoods are thriving places of opportunity.
By working collaboratively, Southwest, nonprofit organization Points of Light, and other local partners seek to strengthen cross-sector participation and connections, instill a greater sense of identity and pride, and increase the quality of life and support the livelihoods of residents. Projects are underway in three Southwest markets—Atlanta, Chicago, and Phoenix. Let’s hear from our PHX Southwest Coheart, Steve Land, Ground Operations – Provisioning Operations Manager, about his personal connection, involvement, and perspective about the Southwest Resilient Communities commitment to the Park South community.
I am thankful for our involvement in the Phoenix Park South community and am excited to be part of the project. This community is near and dear to my heart. Park South is the community that raised me and nurtured me throughout my youth. My family has been rooted there for decades and it is still home to my beloved parents, my Aunt, and other family members. The rich history of the neighborhood and dedication of its citizens makes a positive impact and helps strengthen the south Phoenix community.
When I learned that Southwest was teaming up with Points of Light and HandsOn Greater Phoenix for the Resilient Communities Initiative, I couldn’t wait to volunteer my time and put my heart in action. While Southwest Warriors have been doing great things in the Phoenix community for years, this new project in Park South is a great way for us to show off our Heart and serve alongside organizations who are all committed to strengthening our local communities. We have an opportunity to be part of something powerful that will make a strong impact and create meaningful change, not only in south Phoenix, but also in other communities throughout the country.
After attending community planning meetings and learning more about what we would collectively work to achieve, I couldn’t help but think of the many deserving residents. I know that this effort will rejuvenate their sense of ownership and pride, both of which have been lacking in the neighborhood for quite some time.
I am a product of this community and someone who visits family there almost weekly. I know the potential, the pride, and the resilience of the folks in Park South. This area was once a thriving, safe, and energetic subdivision of middle class families, high performing schools, and active youth programs. As a matter of fact, historically Park South was one of the first middle class subdivisions within the state of Arizona that was primarily African American. My parents purchased their first home here in the late 1960s and still call Park South home as do many other original homeowners and their descendants. They still hold on to hope, and they remain optimistic for what once was and what could be once more. During our first Resilient Communities project in late October, as I volunteered alongside many of my Cohearts, I was able to connect with and reunite with many residents who maintain the legacy of their family and remain dedicated to this area. Talk about making giving back personal…..this project really hits the mark for me!
I am so thankful to work for a Company that takes pride in providing quality service to our Customers, but more importantly, a Company that takes just as much pride in giving back to those very same communities. Thank you Southwest for providing an opportunity for me to put my HEART in action!
About three years ago, we started on a journey in the Community Outreach Department at Southwest, speaking with our Employees and our Leaders about what mattered to them and where they thought Southwest Airlines could make the most difference in people’s lives and where they’d like to see Southwest lead as a corporate citizen. What rose to the top from those interviews was the idea of Community, making a difference in our neighborhoods and helping making connections. We believe that public places—such as neighborhood parks, community gardens, and downtown squares—are truly the heart of the local communities where our People call home and where our Customers love to visit. As a result, the idea of supporting and revitalizing public spaces is one that spoke to the heart of who we are. The next step was figuring out how to do that in a way that made sense to Southwest. And we found it with Project for Public Spaces, the pioneering nonprofit behind Placemaking. Behind great public places around the world is a quiet, 30-year movement called Placemaking, which breathes new life into neighborhoods by reimagining public spaces around the needs and desires of the local community and strengthening connections between people and the places they share. At Southwest, we have always put People first in the decisions we make about our business. And what attracts us to Placemaking is that it, too, puts People first – only in the process of designing and improving public spaces. On Monday, our three-year journey came to life in Travis Park in San Antonio when Gary announced a multi-year commitment to Placemaking through the Southwest Airlines Heart of the Community program, where we will revitalize and activate public spaces. Through the Heart of the Community program, we will work with PPS and collaborate with local community partners in cities across the country to bring new life to their public spaces. We were in Travis Park to unveil our third pilot project where we gave a grant to provide amenities and programming in the historic Park; more than 40 Employees were on hand to volunteer with opening-day festivities such as yoga and Zumba classes, games, the dog park, and many other programming opportunities. Our other two pilot projects were in 2013 in Detroit and Providence. I think Gary said it best when he said “our Purpose is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Often, the important moments that happen during those connections include a special place—somewhere that has meaning, that brings people together, that creates a sense of belonging and a sense of community.” That is what Southwest is all about. We look forward to supporting the communities we serve throughout the United States and in our new international destinations with projects that help create these public places that are at the heart of the community. To learn more about the Heart of the Community program and PPS, visit www.pps.org/heart-of-the-community. #PlacesWeLUV
Happy Earth Day! Every year, Southwest celebrates Earth Day in a variety of ways—recycling cans inflight, participating in clean-up projects in our communities, and planting new spring trees and flowers at home. This year, in honor of Earth Day, we are proud to announce that the Southwest Heart of the Community Program is growing again! Since our launch in 2014, Southwest has helped communities create and activate new outdoor public spaces in Detroit, Providence, and San Antonio, with additional projects underway in Chicago and Houston. The movement of placemaking traces its roots back to environmentalism. Today, it focuses on building public spaces as a catalyst for sustainable, healthy, inclusive and economically viable neighborhoods strengthened by broad community participation and engagement. The Southwest Heart of the Community Program emphasizes that we reduce environmental impact by challenging individuals to reimagine public space without reliance on major capital projects and overconsumption of natural resources. With Southwest’s investment in placemaking, we are taking our commitment to People and Planet to a new level. Today we are celebrating another milestone in our Heart of the Community program as we open our next two newly reimagined public spaces in the cities of San Diego, California and Baltimore, Maryland. Recipients of Heart of the Community grants in 2014, these locations have transformed from empty, underutilized plazas to vibrant spaces that connect local residents, businesses, cultural institutions, and tourist attractions through the use of seating, shade, greenery, and new programming to activate the space. Southwest Leaders, Employees and local dignitaries were on hand to celebrate the new spaces with Earth Day events and activities. We think you’ll agree that the before and after photos are quite astonishing! In addition, we are pleased to announce our 2015 Heart of the Community grant recipients: Albuquerque, New Mexico; Ft. Myers, Florida; Jacksonville, Florida; Milwaukee, Wisconsin; Portland, Maine; and St. Louis, Missouri. These six Heart of the Community spaces were selected through a competitive application and interview process from 38 interested cities. To celebrate, our Employees in those markets participated in volunteer projects around the area where the new spaces will be created. And additional environmental service projects are taking place around the Southwest system over the next few weeks! As a part of their grant, each local partner will receive technical assistance from our nonprofit partner, Project for Public Spaces, to set a clear vision and programming platform for activating the space. The grant also funds a variety of physical amenities, such as tables and chairs, outdoor reading rooms, and information kiosks – bringing new life and vibrancy to these Southwest spaces. Do you have a favorite public space? Comment below to tell us what makes it great, and how you are celebrating Earth Day in your community today!
Last April, Southwest launched its Heart of the Community Program to support Placemaking, the activation of outdoor, public spaces in an effort to enhance and strengthen communities. Throughout the year, we’ve selected five projects to receive the Heart of the Community grant to enrich communities we serve around the nation. Today, we announced the University of Chicago’s Art + Public Life Initiative and its Office of Civic Engagement as the sixth project to receive a Heart of the Community grant. Southwest is in the business of connecting people to what’s important in their lives, and we realize these connections often centered on their communities. We believe public spaces have the power to transform communities and we’re excited to support the efforts to revitalize this space in Chicago, a city we’ve been serving for nearly 30 years, and our number one airport in terms of departures. The Chicago Heart of the Community grant will help transform a vacant lot in the Washington Park neighborhood into a community gathering place. Southwest will collaborate with Project with Public Spaces and the local community to reimagine and recreate the new area. Community members have participated in every step of the process so far, from planning to programming, with local artists submitting their design proposals. The project will be completed in 2015 to provide Chicago’s South Side a new community area. We look forward to continuing our support of the communities we serve through initiatives like Placemaking. To learn more about the Heart of the Community Program and Project for Public Spaces, visit http://www.pps.org/heart-of-the-community/.
It’s amazing what can be accomplished when we open our Hearts, put aside our differences, and come together for a common goal.
On Martin Luther King, Jr. National Day of Service, Southwest Employees, friends, and family did just that when they braved the frigid temperatures and joined together for a whole-community effort to bring positive change to the English Avenue neighborhood in Atlanta. Volunteers worked to enhance the campus grounds at the former English Avenue Elementary school by clearing litter, leaves and debris, installing and painting shade structures and benches, and planting shrubs. They also painted murals to hang in the windows of abandoned buildings throughout the neighborhood and built chess tables outside St. Mark’s Church.
This was just one volunteer event that took place in the past year as part of our year-long commitment to help build resilience within this Atlanta neighborhood as well as neighborhoods in Chicago and Phoenix.
The story of the day is best shared by those who put their Hearts in action.
“Having people of various ages, races, and backgrounds working together toward a common goal of servitude felt amazing. A beautiful symphony of brotherhood was on full display as we painted, planted, assembled, and served in harmony as Dr. Martin Luther King, Jr. envisioned. It was an honor to participate and represent Southwest Airlines and my local Georgia Center on that fine day.”
—Charles Mason, Georgia Center Customer Support & Services Team Leader
“After completing my portrait that will be used in the windows of abandoned homes in the area, I looked back and saw all the beautiful creations that everyone completed! It was heartwarming with all the positive quotes and expressions of love that will make someone’s day brighter and hopefully leave a lasting impact.”
—Adrienne Dore, ATL Customer Representative
“That morning, the outside temperature was cold, but the energy was increasing as more and more people came out. I really got a true sense of community as I met people from all parts of Atlanta and the surrounding counties. It seemed to me, the common theme was "What can I do to help?” I was asked this question often during the day. The work went by so quickly that I did not realize how much was accomplished. It really showed me that we can come together and achieve a common goal.”
—Ray McGuffie, Hands On Atlanta Volunteer Leader
“What meant the most to me about serving the English Avenue neighborhood was that it gave this community an opportunity to see beauty beyond the current conditions. An abandoned building or in this case a school, brings the morale down and gives a sense of hopelessness. But beautifying that same place completely redirects the emotions to hope and you are able to see that it’s not forgotten and neither are the people of that community.”
—Desiree Salley, ATL Flight Attendant
“We had at least three members of the homeless community join us on the day of service. One man came up and asked if he could have something to eat. After he grabbed a few items, he took off his backpack and joined in on the work. A few minutes later, another homeless man asked if we were hiring. I told him, this was all volunteer work but he could grab a snack if he wanted. He grabbed a couple items and left. About 15-20 minutes later, he returned and said it was on his heart to come back and volunteer.”
—Raquel Hudson, Hands On Atlanta Project Leader
“It was the most amazing experience and full of so much love. I was in my element, a gathering of people working together to make a difference in a world that can be so cold. The relationships we have as neighbors that day changed, I saw something different in my neighbors. We could as residents put aside our differences and make a change.”
—Annie Moore, English Avenue resident
Are you looking for ways to put your Heart in Action? Visit allforgood.org to find a volunteer project or opportunity near you.
It really is amazing how a small act of kindness can make a profound difference in someone’s day…or life! We’ve all heard this saying a thousand times and have probably passed up opportunities to do something nice for someone else—I know I have! But last month I got to witness this firsthand when I enlisted the help of our Customers to send LUV to a child in need.
Here’s my story:
During boarding, a Customer stopped at the door and asked for a favor. I said sure! She wanted to know if she could take a picture of the plane because she was on her way to see her four-year-old niece who was having open-heart surgery. So after we boarded, I grabbed the PA and told the 140 Customers onboard what was going on and to show the LUV—and they nailed it!
Here’s the picture that this Customer shared with her niece.
A day later I received the following message on Facebook:
You don't know me, but you orchestrated an incredible moment that impacted my family and everyone that knows us in a magical way. My daughter Teagan underwent open heart surgery Friday. You had the pleasure of meeting my sister Amber.
That photo has created an overwhelming response for compassion and good. With all the crap going on in the world, it was a symbol that at the heart of everyone is the belief that love and kindness exist. I know you didn't do it for any personal benefit, but if I had my way, the whole world would know of you and of what you created. Thank you from the bottom of our now mended hearts! You are an amazing person, and I'm glad our paths crossed. God bless you. 💗 I'm sure this will not be the last you hear from me!
Along with this message was a family photo with little Teagan in the middle.
*An update on Teagan: After only 96 hours after open-heart surgery, she went home. Teagan had surgery on Friday, July 8, 2016 and left the hospital on Tuesday, July 12, 2016.
I am so glad that I was able to help Amber (Teagan’s Aunt) when she asked for a favor on the plane that day, and I am thankful that I work for a Company that lets us be ourselves. We are here to help our Customers, and as small of an act as it was, I did what I could to help this Customer. Thanks for letting me share my story, and best wishes to Teagan and her family!
Thank You for caring hearts going to help heal a heart. This is what makes your Airline a little more special! God Bless All in this wonderful picture!
Does anyone know of a site I can go to looking for possible point/mile donations? My grandpa passed away last night and would really like to make it for his service but I am unable to financially. I am a rapid rewards member but have very few points.my Name is Tarah Manning My rr# is20698370976 my email address is email@example.com in case anyone out there would be generous enough to transfer there unused points or help out..It is very hard asking for a helping hand but hopefully it will serve its purpose..I can provide hospice and or funeral info in case you would like to verify my story before donating..thanks for taking the time to read.hope to hear from u.