SWA cancelled my reservations twice because I booked them in the same travelling time frame. I booked two flights in advance for my travel because I did not finalize my work schedule/appointment until it gets closer to the date. I booked and paid with reservation confirmations then SWA cancelled my booking a day or two days later. Has anyone experienced the same issue? I already wrote to SWA. What else do you think we should do for this unfair practice? Thanks.
Southwest doesn't allow multiple bookings for the same passenger, same day. As a result of the new reservation system, they are now enforcing this policy by automatically cancelling such flights (reports are they cancel the most expensive of the conflicting flights).You won't be able to double-book anymore on Southwest.
This message is shown online when selecting your flights:
Prohibition of Multiple/Conflicting Reservations: To promote seat availability for our Customers, Southwest prohibits multiple reservations for the same Passenger departing from the same city on the same date, or any multiple reservations containing conflicting or overlapping itineraries (such as departures for the same Customer from multiple cities at the same time). Furthermore, without advance notice to the Passenger or purchaser, Southwest may cancel such reservations, or any other reservations that it believes, in its sole discretion, were made without intent to travel. With the exception of Southwest gift cards, funds from proactively cancelled reservations by Southwest will be returned to the original form of payment. Reservations paid for with a Southwest gift card will have the amount applied from the gift card held as travel funds for use by the Customer on a future Southwest Airlines flight.
How do you get family boarding?
As long as your child is 6 and under, you are allowed to board after the A Group. (If you have an A Group boarding pass, you're welcome to board then.)
To use this option, just stand near where the Ops Agent (ticket taker) is calling people to line up and board. Stand away from the line and out of the way. The Ops Agent will call for families with kids 6 and under to board after all the A Group folks have gone in. Then you just go on up and hand in your boarding pass.
Best of luck!
I purchased early bird check in for a flight and when I checked on my flight 24 hours ahead of time, I had the option to check in. Does that option still show up when you should have already been checked in? My boarding position was pretty poor, but that could have been from a lot of people doing early bird check in and the fact that I purchased it pretty late.
It's too early for a boarding pass. Do I and my wife have early bird boarding?
EarlyBird Check-In Customers will have their boarding positions reserved beginning 36 hours prior to their flight's scheduled departure time. Boarding Passes can be accessed beginning 24 hours prior to the flight's scheduled local departure time. When you go to print your pass beginning 24hrs before you flight you will need to click on "check in". Your boarding position was assigned to you by Southwest in the 36hr using the guidelines below.
While EarlyBird Check-In doesn't guarantee an A boarding position, it improves your seat selection options to help you get your favorite seat.
Customers who have purchased Anytime Fares will receive priority over Customer’s who purchase Early Bird with other fare types. Boarding positions are assigned based on the time stamp of the EarlyBird Check-In purchase relative to passengers within the same fare class.
If you received EarlyBird Check-In, it will say it on your boarding pass.
As you may have read in some other posts, over 10,000 aircraft visit each annual Air Venture in Oshkosh. How do they all get there? We asked Bob Everson, our Manager of ATC Systems for some personal insight.
Let's take a look at the Air Venture gathering in Oshkosh from an ATC (air traffic control) perspective as air traffic controllers representing several air traffic control towers throughout the central part of the United States are converging in Oshkosh to make sure one of the world's largest aviation events is a success. Every year, this small Wisconsin airport 80 miles northwest of Milwaukee becomes one of the busiest in the world overnight as it hosts the week-long EAA AirVenture – more commonly known as Oshkosh.
Controllers from Federal Aviation Administration facilities volunteer to provide air traffic control services at the show, billed as "the world's greatest aviation celebration" from July 26 through August 1.
Controllers guide a wide variety of planes at Oshkosh. Photo: EAA
The 77 controllers will have to handle a huge number and variety of airplanes--many experimental--flying at approach speeds ranging from 40 to 140 knots. About 10,000 aircraft participated in the 2009 event. Indeed, on one day during last year's event, the traffic at Oshkosh surpassed a normal day's volume at Chicago O'Hare, and that happened in just 11 working hours.
When all those aircraft are arriving, usually on the first day of the show, Oshkosh uses special--and somewhat unusual--air traffic procedures to ensure safe, coordinated operations. Given the sheer volume of traffic, pilots are not allowed to respond verbally to the tower, and instead use "wing rocks" to acknowledge instruction. The FAA also gives Oshkosh permission to reduce the official minimum separation distances between aircraft.
The controllers — wearing the infamous bright pink shirts — are normally split into 16 teams of four. Each team typically includes two veteran controllers with a minimum of three years of experience at Oshkosh, one controller with more limited experience, and one "rookie." Two team members act as "spotters," another is the main communicator, and the fourth acts as the team leader. The arrangement is completely different from what controllers usually experience. There will also a number of supervisors. Controllers are normally limited to volunteering for a total of seven years at Oshkosh to allow others a chance to work the event.
While Oshkosh arrivals are cleared from the tower, departures are cleared directly from the runway by controllers stationed on mobile platforms. The platforms are equipped with a communications consul that provides instant contact with the tower and each other. These so-called “MOOCOWs”, or Mobile Operating and Communications Workstations, get their quirky name from Wisconsin's dairy industry.
About seven miles southwest of the airfield is the Fisk approach control facility for Oshkosh. Here controllers used binoculars to line up aircraft for approach and landing at the air show.
Fond du Lac Airport — usually a rural Unicom field with no air traffic services – sprouts a temporary relief tower for aircraft during Oshkosh week. This year the Fond du Lac tower has been upgraded.
The air traffic control teams rotate through the Oshkosh tower, MOOCOWs, Fink Approach and Fond du Lac relief tower
In 2008, a new Oshkosh air traffic control tower was commissioned. The new tower is 121 feet at controller eye level, compared to the old tower's 53 feet. The line of sight from the new Tower is significantly farther than the old Tower’s.
Looking forward to seeing you there.
We are flying from Phl to Phx with a no plane change in Chicago. If we purchase the wifi, do we have to pay for each leg of the flight or just the one time?
Internet access for $8 a day per device on WiFi-enabled aircraft.
More info can be found here: http://swa.is/1CAiZTv
Located in Network Operations Control (NOC) at Southwest’s Headquarters, the Meteorology Team consists of 10 operational meteorologists who specialize in impact-oriented forecasting and weather communication. The conclusions from our meteorologists are used in strategic and tactical decision support across all of Southwest’s operations.
Our primary goals include delivering twice-daily weather briefs to operational Managers and Leaders, issuing point forecasts for key locations and events, and providing short-term weather support for tactical operations. We work closely with Dispatch Superintendents, who are tasked with the important responsibility of strategically determining which flights to delay or cancel so as to impact our Customers as little as possible. The “Met” team is also in the process of obtaining FAA certification to issue legally binding, coded forecasts for Southwest stations. These will help the Dispatchers and others in the NOC to minimize negative weather impacts to the Southwest network!
After the devastating impacts of Hurricanes Harvey, Irma, and Maria, the end of hurricane season is on many people’s minds. Although we’ve reached the final 2 months of the 2017 season, we have still only just passed the peak for landfalls in Florida and the Carolinas. Thus, the Southwest Meteorology Team remains on high alert. We are the first to pounce the moment we foresee a tropical threat to our network. When this occurs, we compile an overview of the current status and forecast the behavior of the storm, with a special focus on potential impacts to Southwest stations. This involves not only the forecast but also possible threats to infrastructure and geography around the Station. We even consider the psychology of the People in locations likely to be impacted as well as the perceived hype among local Employees, Customers, and the general public to ensure our message is clear. Depending on the threat level, there are extra meetings in the NOC with Leaders from across the network and many disciplines to determine how best to prepare and keep our Customers in the loop. There are a lot of moving parts to an airline, and anticipating adverse weather is one of the most proactive things we can do to ensure each of our Customers safely reaches his or her final destination on time.
In addition to everything the Meteorology Team does to directly support Southwest operations, we also have vital partnerships with NOAA’s National Weather Service. Southwest Airlines recently became an NWS Weather-Ready Nation Ambassador, and we remain the only major commercial carrier to have that designation. As part of this partnership, we help the NWS produce better, more useful products, and in turn leverage many of these products—and a lot of data—to build our own forecasts. We regularly communicate with NWS offices around the country, collaborating on forecasts and on special research projects. Additionally, Southwest contributes valuable data from our aircraft to augment existing NWS forecasting tools and weather prediction, models. "Weather data collected using sensors on Southwest Airlines planes is improving the predictions of weather forecast models for all kinds of weather, including where and when fog will occur, cloud formation and dissipation, and altitudes of cloud ceilings,” says Dr. Louis Uccellini, director of NOAA's National Weather Service. Be on the lookout for future co-branded posts between Southwest and the National Weather Service!
Takeaways so far from the 2017 Hurricane Season:
I recently traveled from Michigan to Kansas City with my dad, and I can’t thank Southwest enough for the special attention they gave him. My dad is a World War II Veteran, and the Pilot came and sat by him for about 15 minutes to talk to him about his service. When the Pilot returned to the cockpit, he turned on his microphone, mentioned him by name, and told everyone that because of my dad’s service to this country, he could do what he loves to do today—fly planes. After that, people clapped and thanked my dad.
We were celebrating his birthday too, so the Flight Attendant was kind enough to wish him a happy birthday. Everyone turned out their reading lights and told my dad that these were his candles. They sang happy birthday to him, and then we all “blew out” our candles as we turned our lights off. This was an extra special touch and really made him smile.
He’s not one to draw attention to himself and never wanted to travel to Washington D.C. for an Honor Flight—this was his Honor Flight. Thanks again, Southwest, for this special attention.
Have you ever thought that one trip would change your life forever?
This happened to our Customers Michelle and Rocky. Michelle, a young talented hair stylist travelled for work. Her flight got delayed and she had to change flights to avoid misconnection. As she boarded her new aircraft looking for her seat, she found one that she thought was a nice, peaceful place where she can get comfortable and listen to her music and just enjoy the ride. She asked a man, with the calm energy, if she could sit in his row. He stood up and allowed her to get settled. Rocky (the calm energy guy) who flies on Southwest Airlines frequently and has held A-List Preferred status for almost 10 years met his new seat mate on that day and she has been intriguing him ever since.
Their friendship grew deeper like nothing they have ever experienced. Michelle has become a RR companion as he continues to add number of flights on his A+ status in the friendly sky on his favorite airline.
Spring flowers are blooming as well as love between Michelle and Rocky. Rocky had a bright idea of moving his commitment to the next level. He wants Michelle to be his companion for life. Where is the best place to create BIG magic? Of course where they first met and gotten to know each other. Rocky made a call to Southwest Airlines for assistance and planning the proposal.
On February 26th Rocky and Michelle boarded the flight from Austin to Orlando. Once the seat belt sign turned off, Rocky shared how much he loves Michelle over the PA system and to Michelle surprise, he got on one knee and asking her to be his LUV and companion for life! It was magical and beautiful. Each Customers congratulated them. A little girl told Michelle that she was a princess. The Captain let the newly engaged couple sit in the cockpit for pictures.
As Michelle and Rocky walked down the jet way, the door was shut. Rocky knocked and opened the door to a huge celebration! Everyone cheered for them. Flowers, Mickey Mouse style bride and groom hats, a bouquet of balloon flowers made by a Southwest Airlines Customer waiting to board his flight, and a bottle of champagne were given to the lovely couple. A Southwest Airlines Employee serenaded them with a beautiful song while Michelle and Rocky enjoyed posing for many pictures as the gate area was decorated to welcome them on their special day.
To Michelle and Rocky, congratulations LUV birds!
—Noparat "Boom" Elg, Manager of Customer Service at Southwest Airlines Co.
I am trying to refer some friends and family for the rewards credit card and I can't find my email with the referral code. How can I obtain that information again??
I would call Chase Credit card. That's where the promotion comes from.