SWA cancelled my reservations twice because I booked them in the same travelling time frame. I booked two flights in advance for my travel because I did not finalize my work schedule/appointment until it gets closer to the date. I booked and paid with reservation confirmations then SWA cancelled my booking a day or two days later. Has anyone experienced the same issue? I already wrote to SWA. What else do you think we should do for this unfair practice? Thanks.
I'm highly disappointed with this policy change. My flight was also cancelled with no notice. I travel for permissive leave in the military, traveling for sports competitions, and the ability to book multiple flights allowed me the flexibility to travel often with southwest (15-25 flights per year). I sometimes do not know when I can get out of work based on operations tempo. I would often pay more per flight than the competing discount airlines for this flexibility. The no-hassle flight change and ability to book more than one flight are the sole reason I began flying SW and the sole reason I’ve flown almost exclusively with this airline for the last 6 or 7 years, including using the SW credit card and rewards program.
I highly hope this policy is overturned or given some flexibility to Rewards members. Even if only certain number of times per year. I may be selling my limited SW stock as well and finding the cheapest alternative airline for future travel. I plan to stick with SW for the next year, and hope the policy is reconsidered.
I often fly multiple legs on the same day (up to 12 legs)
and... sometimes I do not know which of several destinations I willl use on a particular day.
Too bad they don't ask ? "which one do you want to keep?", or at least not cancel them until 2-3 days before flight, so you can iron out your most likely routing.
12 legs a day!?! Wow!!!
I don't think I could stand more than 4 or 5 legs a day...and I LOVE to fly!!!
Out of curiosity, why do you fly so many legs? I have a friend who jumps on random flights with his son and flies to wherever the loads will allow for the sole purpose of visiting as many airports as possible. Is that what you're doing, or is it strictly business?
Southwest doesn't allow multiple bookings for the same passenger, same day. As a result of the new reservation system, they are now enforcing this policy by automatically cancelling such flights (reports are they cancel the most expensive of the conflicting flights).You won't be able to double-book anymore on Southwest.
This message is shown online when selecting your flights:
Prohibition of Multiple/Conflicting Reservations: To promote seat availability for our Customers, Southwest prohibits multiple reservations for the same Passenger departing from the same city on the same date, or any multiple reservations containing conflicting or overlapping itineraries (such as departures for the same Customer from multiple cities at the same time). Furthermore, without advance notice to the Passenger or purchaser, Southwest may cancel such reservations, or any other reservations that it believes, in its sole discretion, were made without intent to travel. With the exception of Southwest gift cards, funds from proactively cancelled reservations by Southwest will be returned to the original form of payment. Reservations paid for with a Southwest gift card will have the amount applied from the gift card held as travel funds for use by the Customer on a future Southwest Airlines flight.
Your travel funds expire June 4, 2018 and any travel you want to purchase with the funds needs to be purchased AND completed before June 4, 2018. A June 11 flight would not work.
If the funds expire you may be able to get them extended. You'll need to call Southwest after June 4 and request a reinstatement of the funds. This is done on a case by case basis and typically requires a $100 reduction in the amount of available funds.
When you are completing the booking of the new flight, on the checkout screen you'll see the button "Apply Travel Funds". Click that then enter the confirmation number and passenger name from the cancelled flight. The passenger name must match the name of the traveler on the new flight (including middle name) and the new flight must complete within one year of the purchase date of the original cancelled flight.
I hope that helps, post again if you have more questions.
I just booked a flight for my 14 year old neice to come visit me. On SW website it states:
"You will need the following information when making your YT reservation:
However I wasn't asked any of this information when I booked. Just her name, age, and a contact person. When would we provide the above info? My sister (her mother) will be dropping her off and I will be picking her up. Sorry if this seems obvious but I have never done this before and want everything to go smoothly. My neice has a ton of experience flying alone but on a different airline and at different airports.
I also plan on getting an 'escort pass' to be able to pick her up at the gate. This is the first time she has been here and the airport can be a tad confusing, even for adults, so I want to be able to meet her. How difficult is it to get one of these? Is there anything I need to do before hand. The SW website makes it sound as if I would just need to go the Ticket counter and ask for one - but don't they need some kind of proof?
Thank you for any help that can be given.
As you may have read in some other posts, over 10,000 aircraft visit each annual Air Venture in Oshkosh. How do they all get there? We asked Bob Everson, our Manager of ATC Systems for some personal insight.
Let's take a look at the Air Venture gathering in Oshkosh from an ATC (air traffic control) perspective as air traffic controllers representing several air traffic control towers throughout the central part of the United States are converging in Oshkosh to make sure one of the world's largest aviation events is a success. Every year, this small Wisconsin airport 80 miles northwest of Milwaukee becomes one of the busiest in the world overnight as it hosts the week-long EAA AirVenture – more commonly known as Oshkosh.
Controllers from Federal Aviation Administration facilities volunteer to provide air traffic control services at the show, billed as "the world's greatest aviation celebration" from July 26 through August 1.
Controllers guide a wide variety of planes at Oshkosh. Photo: EAA
The 77 controllers will have to handle a huge number and variety of airplanes--many experimental--flying at approach speeds ranging from 40 to 140 knots. About 10,000 aircraft participated in the 2009 event. Indeed, on one day during last year's event, the traffic at Oshkosh surpassed a normal day's volume at Chicago O'Hare, and that happened in just 11 working hours.
When all those aircraft are arriving, usually on the first day of the show, Oshkosh uses special--and somewhat unusual--air traffic procedures to ensure safe, coordinated operations. Given the sheer volume of traffic, pilots are not allowed to respond verbally to the tower, and instead use "wing rocks" to acknowledge instruction. The FAA also gives Oshkosh permission to reduce the official minimum separation distances between aircraft.
The controllers — wearing the infamous bright pink shirts — are normally split into 16 teams of four. Each team typically includes two veteran controllers with a minimum of three years of experience at Oshkosh, one controller with more limited experience, and one "rookie." Two team members act as "spotters," another is the main communicator, and the fourth acts as the team leader. The arrangement is completely different from what controllers usually experience. There will also a number of supervisors. Controllers are normally limited to volunteering for a total of seven years at Oshkosh to allow others a chance to work the event.
While Oshkosh arrivals are cleared from the tower, departures are cleared directly from the runway by controllers stationed on mobile platforms. The platforms are equipped with a communications consul that provides instant contact with the tower and each other. These so-called “MOOCOWs”, or Mobile Operating and Communications Workstations, get their quirky name from Wisconsin's dairy industry.
About seven miles southwest of the airfield is the Fisk approach control facility for Oshkosh. Here controllers used binoculars to line up aircraft for approach and landing at the air show.
Fond du Lac Airport — usually a rural Unicom field with no air traffic services – sprouts a temporary relief tower for aircraft during Oshkosh week. This year the Fond du Lac tower has been upgraded.
The air traffic control teams rotate through the Oshkosh tower, MOOCOWs, Fink Approach and Fond du Lac relief tower
In 2008, a new Oshkosh air traffic control tower was commissioned. The new tower is 121 feet at controller eye level, compared to the old tower's 53 feet. The line of sight from the new Tower is significantly farther than the old Tower’s.
Looking forward to seeing you there.
How do you get family boarding?
I look at the ticket and see what the seat number and see if there room on the over head to put bags up and under the seat in front of me and make sure they know how to used the call bottom and seatbelt right
As long as your child is 6 and under, you are allowed to board after the A Group. (If you have an A Group boarding pass, you're welcome to board then.)
To use this option, just stand near where the Ops Agent (ticket taker) is calling people to line up and board. Stand away from the line and out of the way. The Ops Agent will call for families with kids 6 and under to board after all the A Group folks have gone in. Then you just go on up and hand in your boarding pass.
Best of luck!
I purchased early bird check in for a flight and when I checked on my flight 24 hours ahead of time, I had the option to check in. Does that option still show up when you should have already been checked in? My boarding position was pretty poor, but that could have been from a lot of people doing early bird check in and the fact that I purchased it pretty late.
It's too early for a boarding pass. Do I and my wife have early bird boarding?
EarlyBird Check-In Customers will have their boarding positions reserved beginning 36 hours prior to their flight's scheduled departure time. Boarding Passes can be accessed beginning 24 hours prior to the flight's scheduled local departure time. When you go to print your pass beginning 24hrs before you flight you will need to click on "check in". Your boarding position was assigned to you by Southwest in the 36hr using the guidelines below.
While EarlyBird Check-In doesn't guarantee an A boarding position, it improves your seat selection options to help you get your favorite seat.
Customers who have purchased Anytime Fares will receive priority over Customer’s who purchase Early Bird with other fare types. Boarding positions are assigned based on the time stamp of the EarlyBird Check-In purchase relative to passengers within the same fare class.
If you received EarlyBird Check-In, it will say it on your boarding pass.
One additional thought. If you need to change the flight at a later time after it is booked, be sure to log into YOUR RR account and then search for that reservation using the confirmation number.
I do this all the time to double check if the points price of the flight has gone down. If it does, you can rebook and get some points back!
You would purchase the same way you would for your self with points. From the SWA website, Log into you account and search for the flights in points not dollars. Now on the payment page remove your name and information and replace it with the the persons information that you are purchasing the ticket for. You can also call on the phone 1-800-435-9792
We are flying from Phl to Phx with a no plane change in Chicago. If we purchase the wifi, do we have to pay for each leg of the flight or just the one time?
Thanks for your inquiry and your interest in joining the Southwest family! No need to worry, we recommend to reach out to your Recruiter directly and they will help resolve any issues you may have with the application process. We hope your Career take-off!