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07-14-2018
01:53 PM
1 Love
While boarding with my family of 5 today we met an unreasonable and rude employee of SWA. SWA airline is our choice for flying, but the gate agent I believe her name was Christine for flight 4226 f...
08-24-2023
11:16 AM
1 Love
...otification that it was. Very rudely she looked at me, and then slowly looked at the gate where no one was lined up, rolled her eyes and said “no.” I said, “OK, thank you.” I was taken aback by the rudest b...
10-23-2020
10:59 PM
...he gate agent that was boarding the other flight had said that anyone with a FB which stood for family boarding could board, so we lined up. The agent at our gate was very rude, and told us that w...
11-27-2022
11:25 PM
I had an unpleasant experience with a SWA gate agent last week so I spent some time reviewing all the complaints for Rude/ Racist Gate Agents on this Forum and elsewhere online. To my surprise, t...
04-20-2021
04:47 PM
1 Love
The MOST UNPROFESSIONAL, MISOGYNISTIC gate agent EVER. April 4, 2021 I flew with my husband from MDW to MCO on Flight 1382. After being scanned by gate agent, Victor, I preceded down the jetway to c...
11-02-2017
02:17 PM
2 Loves
My fiance flew today (November 2, 2017) from Love Field in Dallas on Flight 24. She was unfamiliar with the boarding and seat selection process @Southwest and asked the gate agent about seat a...
03-12-2018
03:22 AM
On March 11th we had the same ride gate agent again in Phoenix. She drones on and on for 10 mins about everything you can’t do...please give this woman some coaching..this is not the culture of S...
02-11-2020
10:54 AM
I traveled alone with my disabled son and gate agent refused pre-boarding even though we had requested that on the reservation. The gate agent told me since I was traveling with my disabled son, I c...
08-16-2021
12:00 PM
...round it was chaos. We know that we do have to wait till the plane empties to disembark. However 3 different gate agents came and were so rude and disrespectful and it was upsetting especially to my f...
11-05-2022
01:03 PM
Hello,
My husband, who is disabled, does best when he goes down the aisle and it’s empty. He has bad balance issues and has poor feeling in his legs from knees down. He uses a cane but ...