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03-11-2024
04:53 PM
I am confused about the pet carrier for service animals, when in training we were told that the SERVICE dog should not be in a carrier in case the dog needs to alert their owner the pet needs to be f...
05-16-2018
12:14 PM
My son has a service pet and has a card for him and the dog.. is this ok or do we still need the letter from the doctor ?
03-11-2021
04:55 PM
...oes not meet the requirements as a trained service dog, may be eligible to travel as a pet under our current pet policy instead.
Will I be able to bring my trained service dog?
Yes, we c...
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07-15-2016
09:20 AM
If my dog is a service dog, do I still have to pay the pet fee?
06-02-2019
04:44 PM
1 Love
...e an easy on-line service, please help!! I have been on hold for 45 min and I have a life that may interrupt my wait time creating another 1hr+ wait, seems antiquated in today's age of a...
10-30-2018
12:32 AM
...owever, I was relieved to be told by customer service that there was no longer a limit on how many pets could be in-cabin. Lately however, I've been wondering if this is actually true? I've b...
03-26-2020
03:36 PM
After flying from Indianapolis to Atlanta we had a 4 hour layover until our flight to Oakland. My girlfriend has a service animal and we had to the bathroom. We were in Terminal C and there were no pet...
03-07-2017
11:58 AM
There is a lot of confusion regarding Southwest Airlines' pet policy. The pet FAQs says that vaccination paperwork of any kind is not required. However, two separate calls to customer service c...
07-27-2020
11:08 AM
I have traveled with my service dog several times so that is not a problem. This year though I may also be traveling with a puppy as well (I understand he must be in a carrier, there is a fee a...
09-27-2017
05:36 PM
...isabilitiy Act pets. Why was the passenger that complained removed from the flight? Why weren't the animals removed or placed in the cargo hole? ADA only protects dogs that are true service animals, e...