Search the Community
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
10,000 results
Sorted by:
04-23-2019
06:08 PM
6 Loves
...ompare contact methods: Phone -versus- Chat in the Southwest app. Phone -- Call wait time to the general customer service number was 77 minutes with no call back option. Chat -- Only two p...
03-13-2019
05:43 PM
4 Loves
...obile apps. As changes to the aircraft type are made, the aircraft type indicator will update immediately. Customers will also be able to view aircraft type on Southwest.com in the Select Flight flow, as the...
Labels:
11-06-2019
08:58 AM
...formation regarding your Southwest trips.
How does the Day of Travel App Help You?
The app will begin prepping you for travel 48 hours in advance and will suggest times to leave for the a...
Categories:
05-03-2019
12:22 PM
When I attempt to download the SW app to my ipone using the App Store I get a "Verfication Required" pop-up stating I have to verify my payment information before making a purchase, even though the app...
09-05-2019
06:51 PM
As of this afternoon, I can’t put the boarding pass into my iPhone wallet. Friends tried this too with same issue. This looks like a reoccurrence of a bug from April last year.
Show results in replies (5)
-
...ow; I was able to add my BP to my Apple Wallet complete with the location-based notification on the h...
-
The location-based pop up didn’t work for me.
-
Hey there! I can’t test this today as I am not flying, but Apple Wallet issues have been reported in...
-
Mine worked fine today for a flight tomorrow. We’ll see if it recognizes when I’m at the airport t...
-
It's working again. Just checked into a flight for tomorrow and the boarding pass had the s...
06-05-2019
01:59 PM
...f my ticket but I can’t find where to add it on the Southwest mobile app. It only has credit card, PayPal, debit card as options.
Show results in replies (5)
-
...eservation booked on the mobile app or mobile site. To use the voucher and travel funds you w...
-
Just to add in, when you do get in touch, be sure to request the feature to add vouchers via the m...
-
...over airfare and any taxes & fees. If applied to a new flight, all funds for that new flight take o...
-
...unds for that new flight take on the earliest expiration date of any funds applied. Travel F...
-
...hanged flight. If applied to a new flight, all funds for that new flight take on the earliest expiration d...
01-13-2017
08:07 AM
...omes up as incompatible with my device. If the apps for other airlines work, I might be inclined to choose those airlines.
Show results in replies (9)
-
...bout this, I checked my OS. It's 5.0. Supposed to work but doesn't. What's up Southwest? ND
-
...Southwest? ND The app requires Android 6.0 and up.
-
...ersion of the Southwest app say: Current Version 5.8.1 Requires Android 6.0 and up...
-
...irport to book a flight. I use the app all the time for travel and this makes it very inconvenient.
-
In situations where the app no longer works on your phone, using the mobile website provides most o...
-
MY ANDROID WILL NOT LOAD THE NEW APP- I HAVE A MOTX-2ND GEN
-
...obile team and hopefully we'll be able to fix it. I'm sorry about the trouble!
-
...Southwest app to work. So the currect operating system situation forces Southwest t...
-
...fter being forced to update the App hers no longer works either. We have travel coming up and w...
04-15-2019
08:10 AM
I ve had my card for over a year and not received my points. I met the conditions to receive them in the first month. I ve contacted Southwest once just tried again maybr this time I'll get an a...
07-08-2019
11:37 PM
I always use the Mobile app on my iPhone, the boarding pass would show up on as a notification to check for the flight without having to open my Mobile wallet. I had a recent flight but did n...
Show results in replies (9)
-
You may want to use the chat function within the app to see if they have any suggestions/setting c...
-
...o have this resolved in our release tentatively scheduled for Oct 11th. Really appreciate e...
-
...t is not working. It was not working in BWI on Monday. Curiously I do not see the Southwest app in the...
-
Mind if I hop in? Could you clarify what iOS you're running, and if the app is fully up-t...
-
...eleted and reinstalled the app, same result. I have checked everything in settings for location, n...
-
...emember if there was one where it didn't in case there is a flukey combination of timing or location w...
-
We're so sorry for the frustration. How many Passengers were on the itinerary?
-
I’m getting the same thing with one person @NicoleAshley
-
Thanks for the feedback, all. I'll let you know what I can find out!
....com on my phone (instead of the app) and the TSA Precheck icon was on it. Is there something wrong with the latest IOS version (13.1.2), Apple Wallet, and the southwest app? southwest...
Show results in replies (7)
-
Good morning. Our Mobile Team is working on a fix, and we sincerely apologize for any in...
-
...ust learned that the issue is fixed. Thanks so much for your patience and bringing it into this thread for...
-
...tatus showed up on his screen, but it is not on my boarding pass on the Southwest iOS app.
-
I usually do the same on iOS. The problem is that the original app picture wasn't showing the...
-
...ifferent (more like the original SW app view vs. Apple wallet view I was seeing). Thanks for the up...
-
...re vs No Pre) shows up.
-
I’m on an IPhone 11 pro max and I see no option to add the boarding pass to my Apple wallet. This i...