For the last two flights (19 Oct 17) and my next flight (21 Nov 17), two things have occurred. 1 - my Rapid Rewards numbers haven’t been on my boarding pass and 2 - I have not received TSA pre even though I have. Trusted Travler Number registered (402539139). In the past Southwest always recognized my Trusted number but lately not the case.
For the flight tomorrow you can call Southwest and have them add your KTN and re-print the boarding pass, or although it defeats the purpose you could arrive early at the airport to add the information at the ticket counter and then hopefully use the PreCheck line.
Note that this is a user-to-user forum - you may want to edit your post to remove your KTN. Southwest can take that over the phone, or if you use Twitter you can ask them to initiate a direct message to send the info - no one on this board is able to use your number, that would only be by phone, person, or other means of contacting Southwest directly.
Also, check your RR account and make sure you received points for the flights. If not:
You can request past flight points for up to 12 months after your flight. To claim points for a past flight, simply log into your account, select My Account and choose the Manage tab within My Rapid Rewards. Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. After verification of your flight information (approximately 3-5 days), points will be deposited into your account.
It's November 20th and I'm very close to the milestone for points to qualify for Companion Pass. I'd like to make a couple of large purchases on my Southwest Visa Rapid Rewards card and pay the Visa charge to Chase before the end of the year. If I do so, will those points accrue for this calendar year such that they will qualify me for the Companion Pass? My billing cycle ends on the 17th of each month, so technically any charges after that date won't be due until Jan 3rd of next year, but I would be making the payment early...before the end of the year...so that I have the chance to have those points qualify for Companion Pass in this year. So my question is whether my early credit card payment will allow those points to count in this calendar year? Please advise.
Payment doesn't matter. All that matters is that the charges post before your Chase account cycle closing date, and that the resulting points then post to your Rapid Rewards account prior to the end of the year. In general, Chase sends the points to Southwest within a few days after closing, and in general Southwest posts those within a few days of receiving them. It can be as quick as 1-2 days, but in some cases can take a week or more. With your billing cycle closing on the 17th, you should be in good shape to have any points from purchases made before then count towards companion pass this year. Good luck.
I see that if I apply for a Southwest Chase credit card before the end of the month, once I use it, I can get a Companion Pass. From what I've been able to gather from looking, is that this allows you to basically get tickets for two people for the price of one (and taxes for the second) until the end of 2018. My question is, is this for one trip or for every trip you make for the year? My question is because we plan on making multiple trips from Northern California to Southern California throughout the year. It would save us a quite a bit of money to go 2-for-1 each time, but not as big of a deal if it can only be used once.
Also, how does booking change with Companion Pass... does it automatically become an option online when you have it?
Another thing I see is after spending $1,000 during the first three months, you can get 40,000 points... it appears that it is often around 2600-3000 points for a single flight to/from Northern and Southern California, so that is over 10 flight legs, if Companion Pass comes into play for each flight, that would be many round trips for the two of us. It seems like it can be read like that, but I have been misled before by taking what is said literally. For example, I got a Sam's Club credit card that advertised a complimentary membership. I understood that to be I wouldn't have to pay for my membership to Sam's Club. There wasn't any clarification anywhere as to what it meant but I was informed by customer service at Sam's Club that what they meant by that was I could get a complimentary second card for my spouse.
The way the normal Companion Pass works is, Every flight you take you can add a Companion Pass. You would book your flight first then you can add your Companion at anytime, you do not have to add at time of purchase. You would simply log into you Rapid Rewards account and view upcoming flights. You will see in blue text "Add Companion". When you do add a Companion and need to make changes to your ticket you will have to call on the phone to make any changes. You can do it online, you would need to cancel the Companion flight first wait a few minuts then make changes to your flight, then you can add the Companion again.
I would check the fine print on your offer.
I recently earned the Companion Pass for a credit card offer. I have an upcoming trip that I already booked with Rewards points and had a few questions on cancelling and rebooking a round trip ticket for my significant other I already paid for with points.
1.) Is it possible to cancel the tickets I've reserved for my significant other with points already and rebook with the Companion Pass I now have? It was a 'Wanna Get Away' fare.
2.) I've already registered my companion but the trip is a surprise. Do companions get an e-mail about their ticket when added?
1. Yes, canceling a reservation made with points will refund the points back to the account they came from. In your case I'm going to guess you booked both travelers flights in one reservation. As prices may have gone up since you originally booked, you would want to call Southwest and have them cancel only your SO's ticket, leaving yours in place so you don't end up rebooking your flight at a higher point value. You have to call to do this. If SO has their own reservation it can be canceled online. Then, add him as your companion.
2. No, on the checkout screen it shows an email address for the confirmation which can be your email instead of the companion. The flight does however show up in the companion's list of upcoming flights in their RR account so it's not hidden from them.
Sidenote, when you cancel the SO's existing reservation, if their email address is associated with the reservation they will be notified of the cancelation. This could cause some confusion and questions so be ready to explain that you weren't planning on going without them, lol.
Also, be ready to fight for the middle seat, it's the best!
Have a great trip and good luck with the surprise!
I just got confirmation that my companion pass is available and recieved the actual credit card about 2 weeks ago. Since that time, I have charged about $6000. Will these charges be applied toward my 110,000 point for 2018 since I am a new card holders or will the points reset to zero on january 1, 2018 ?
The companion pass qualifying point counter resets to 0 each Jan. 1. Any points you earn are posted (usually) a few days following the closing date on your Chase card account. Your points will most likely post in 2017.
if my wife has a southwest credit card and makes me an authorized user on the card would either of us be able to redeem my rewards points for gift cards? I have applied for the card before and was turned down despite a good credit score and have a lot of RR points I’d like to redeem for gc’s for Xmas shopping. Thanks for the help!
My wife is an authorized user on my card and she can not use her points at More Rewards.
Southwest uses a 3rd party for the points transfer/sale/gift function, as a profit center. The fee to transfer points is 1 cent per point, which negates much of the value of those points.
RR points belong to the name of the person whose account they reside in. Only that person, if they are also a Chase Southwest RR Visa cardholder, can redeem them through More Rewards.
An authorized user is only allowed to use the credit card account of another person to make purchases, which then earn points for the cardholder only.
In the past, Southwest has briefly allowed all RR members, not just those with the RR Visa card, to access More Rewards. It's been a couple years since they did this, but it's possible they may offer it again.
If you have airline credit and book a ticket that is not the full amount of the credit, is the remainder of the credit stil available for use on another ticket?
I have been able to use my credit for more than one purchase. Use the original confirmation number to access.
We are planning on flying with a two months old baby (from Northern California to southern California)
We are a car seat and a stroller. Do we need to check in the stroller and the car seat at the southwest counter or at the gate of the plane? Also, How do we know if the airport we are flying from has luggage wrapping service?
Southwest sells re-usable big blue bags for $17 that you can put strollers or car seats into when you check them. (Or both might fit in one bag.) You can also buy your own bags elsewhere and use them.
It is your choice to check any of these items at curbside, the ticket counter, or gate check - mainly if you want to use the items inside the origination and destination airports then go with gate check, otherwise there isn't much difference.
For gate check, you'll go through security like normal and when you get to the departure gate go up and request a gate check tag - they can put this on the blue bag if you choose to buy one - you need to do that before boarding so that you can drop the checked item at the end of the gangway, don't wait to get your gate check slip and to wrap the stroller until people are already lining up.
Two adults can board with a young child between the A and B groups.
My rapid rewards account shows that I have 97000 points but then says that I have 85,000 points towards a companion pass.. are there points that dont qualify for a companion pass? I thought all points qualified for companion pass..
It's most likely what @chgoflyer said, but there are a couple other reasons the two numbers wouldn't match. If they were always the same there wouldn't be a need for two different counters.
-Bonus points earned don't count towards CP. These could be earned via the online shopping portal, rental cars, hotel bookings, or A-List and A-List Preferred % bonuses
-Points are subtracted from your main RR total when you redeem them for flights, but not subtracted from the CP count
Perhaps another one or two that I'm missing
So I have the Southwest credit card and have been super excited about the possibility of the companion pass. My statements close on the 5th so my understanding is I need to get to 110,000 points by then. I am about 12,000 short at this time and would hate to only miss it by a few thousand. My question is, I am staying in a hotel soon that I booked and got 3000 plus points for. Will those points count toward the companion pass? I also don't understand how I don't have AList status. It seems that points earned on my credit card should apply toward that? This who system is much more confusing then it really should be and is hard to find answers.
Companion Pass qualifying points are earned from revenue flights booked through Southwest Airlines, points earned on Southwest Rapid Rewards Credit Cards, and base points earned from Rapid Rewards Partners.
Purchased points, transferred points transferred between members, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from program enrollment, tier bonus points, flight bonus points, and partner bonus points (with the exception of the Rapid Rewards Credit Cards from Chase) do not qualify as Companion Pass qualifying points.
Points earned during a billing cycle on a Southwest Rapid Rewards Credit Card from Chase are not available for redemption or qualification for Companion Pass status until they are posted on your billing statement and posted to your Rapid Rewards Account. Only points posted on your billing statements and posted to your Rapid Rewards Account.
A Member who has a Rapid Rewards Premier Card from Chase will earn 1,500 Tier Qualifying Points for every $10,000 in eligible net purchases on that card, up to 15,000 Tier Qualifying Points per year.