I have heard so many great things about Southwest snd i took a chance applying for 2 positions. I applied for ramp agent and appearance technician. Just wanted to know the process and training process.
All the great things you've heard about Southwest are true and you were smart to take the chance to become a member of the Southwest family.
The hiring process differs from position to position but almost always starts out with a phone interview. If you impress the phone interviewer, you'll be invited for a face-to-face interview, most likely at the airport, for ramp agent and appearance technician positions.
Southwest is a unique airline and is looking for unique People to join the company. Therefore, you'll need to convince the recruiters who interview you that you have the Southwest Spirit...a Warrior Spirit, a Servant's Heart, and a Fun Luv-ing Attitude. I suggest learning what each of these qualities mean and self-reflecting on how each of them applies to you.
And remember, getting a job at Southwest is a highly-competitive process. If you don't make it this time, keep trying until you finally do!
I can't speak about the training process at Southwest since I've never been through it, but I understand that it involves two weeks of classroom training in Dallas and then a few weeks of on-the-job training at whichever airport you are hired at.
Good luck to you!
Thank you so much for all your input about Southwest. Im looking forward to this opportunity and i have several associates who currently work for this Fun-LUVing company. Being in the airlines business is similar like hospitality work to serve the customer.
My mother was supposed to travel on a flight that was cancelled by Southwest. Her two traveling companions’ fares (on the same ticket) were refunded according to emails that were received. Her own fare was placed into a “residual travel fund.” I understand the travel fund and its usage for passengers who choose to cancel their own ticket. However, my mother’s situation seems different. She did not choose to cancel her ticket; Southwest cancelled the flight (which was its own mess). My mother is elderly and does not travel often. She will not use the travel fund. She wants a refund or the ability to transfer the fund to another family member who can use it.
Somehow this situation does not seem right to me. Is Southwest likely to refund her ticket if I call them? Why were her two companions refunded when she was not?
Yes, if the situation is as straightforward as you describe (purchased ticket then Southwest cancelled the flight) you should be able to receive a refund to the original payment method. Give Southwest a call and explain the situation as you did here and request a refund instead of travel funds. Let us know how it goes.
Did this or any other comment in the thread answer your question? Please take a moment and click the "Accept as Solution" button on the comments you found most helpful, this will be a big help to any future Community Members who have a similar question!
Yes, call and request the refund. They will process the refund unless there are any circumstances that would prevent it -- for example, the flight was originally booked using travel funds, or a gift card. Good luck.
Please, I would like to know when the next pilot hiring window will be open.
I applied for a PT Ramp Agent position in LAX. Is there any way I can get a number or email so I can follow up? I am really excited about this job opportunity and I want to try an stand out. Im sure LAX Southwest is very competitive.
Southwest is very competitive in their hiring and it is natural to be excited about any opportunity to work for this great company. However, Southwest receives so many applications for every position that's it's unlikely that a phone number or e-mail address would be given out to applicants. The People Department would be overwhelmed by calls and e-mails and could not do their job of selecting the best candidates.
If you are fortunate enough to be selected for a phone interview, that would be your first chance to "stand out." Learn all you can about the company, its history, and, most important, the "Southwest Spirit."
If you impress during the phone interview, you will be invited to a face-to-face interview. If the interview is at the airport, meet as many Southwest People as you can. That way, if you aren't selected for this position, you will hopefully stand out for other positions that may come open.
In all honesty, the ramp is the best job at the airport, especially in L.A. You get paid for getting tan and fit! Good luck to you!
Woohoo I made it to the F2F interview! Does anyone have any information about how this is conducted? I am really excited and hope I get the opportunity to join the call center team in Phoenix!
My husband and I are planning to move from the east coast to central US. We will be taking out cat with us in-cabin and I would love some advice or stories from folks about their experiences.
(Neither of us drive so that is not an option for us)
I know that once we book our flights, we are to call and "reserve" a spot for him and pay once we get there. I know that the best way to make sure he gets onboard is to get there early, but I've read people's accounts of being turned away because of other passengers allergies and that worries me.
How did you prep your cat for long travel? Did your cat make a lot of noise or did they calm down? What was going through security like?
Any tips for what to expect would be really helpful in calming my nerves.
I completed a trip to Dallas and back with a cat last week and except for the permanent scars I will have from trying to put her into the pet carrier against her will, and one accident on the way home ("sir, something is leaking out of your bag"), it didn't go too badly.
I highly recommend getting some sort of spray or collar with phermones to calm your cat. Feliway makes a spray that is available from veternarians.
There are also calming collars available at Petco that are non-toxic and smell like lavender.
When you arrive at the ticket counter, you will pay the $95 pet fee and the agent will tag your pet carrier for your flight. At security you will need to remove the cat from his carrier and carry him through the metal detector. The TSA agents swabbed my hands for explosives afterward so be prepared for that. Once through security, the hardest part is getting the cat back into the carrier. Once you've accomplished that you simply walk to the gate and line up when the flight is ready to board.
My cat meowed occasionally inside the airport but remained calm on the aircraft. I didn't have any problems with other passengers having pet allergies.
Good luck on your move!
I travel on company business a handful of times each year. I purchased earlybird check-in myself.
I have found that I am never able to get the mobile boarding pass on my phone when I use earlybird check-in.
Can you help me figure out what I need to do to get the mobile boarding pass on the SW app?
Southwest's Mobile Boarding Pass implementation does leave much to be desired. However, the purchase of EarlyBird Check-In should have no bearing on availability. Rather, there are a few reasons that it may not be available for you -- the most common one being if you are traveling on a multi-passenger itinerary:
However, passengers traveling on certain types of fares may not be eligible. Infants, unaccompanied minors, individuals traveling on Senior Fares that need to be age verified, nonrevenue passengers, those traveling on multi-passenger itineraries, and Military Fares are not eligible to receive a mobile boarding pass.
If none of the above apply, consider reaching out to Customer Relations to inquire about it (my recommendation is via Twitter direct message, for the fastest reply). Good luck!
A few years ago, when I had a family member traveling on SW frequently, I had an alert set that would sent me an email when a SW flight met the parameters I had set up. I no longer see that available on the SW website. Does it still exist? Thanks.
I suspect you are talking about Ding fares. They are no more. They were discontinued a few years ago.
However, you can sign up for Click 'N Save e mails. Sign up is near the bottom of the initial Southwest.com webpage.
when can i purchase tickets for jan 24 2019?
They are currently accepting air reservations through January 6, 2019. On June 28, 2018 they will open the schedule for sale through March 6, 2019. This date is subject to change! Please check back frequently.
I am trying to raise funds for an autism service dog for my son Wyatt. Therefore I wanted to find out if you could help us out in anyway. We are going through a nonprofit organization to get the dog.
Hi @specialmom, thank you for reaching out and thinking of Southwest. As I’m sure you can imagine, we do get asked by many deserving indivuiduals and organizations for tickets, monetary donations, and sponsorships. At this time we don't sponsor individual donation requests . However, you did mention you are working with a nonprofit, and I wanted to provide you with additional information. From a charitable standpoint, Southwest Airlines provides direct support to various qualified 501(c)(3) nonprofit organizations, particularly, those providing direct services to their constituents and most critical need situations that also fall within our current areas of strategic focus: Families Facing Serious Illness, Military and their Families, Disaster Preparedness and Response, and the Environment. Unfortunately, due to the large volumes we receive, we are only accepting applications through our online portal.
Should you wish to request donated tickets for domestic U.S. travel if you are a 501(c)(3) nonprofit organization; our local charitable request process for 501(c)(3) nonprofit organizations is online at www.southwest.com/donations. Should your organization have a future event that is more than 60 days away, we encourage you to submit an application. The online format is for ticket donations only, usually in the 2-4 ticket range. Applying for tickets, even for organizations meeting the application criteria, does not guarantee that tickets will be granted, and we suggest that all organizations read through our guidelines prior to applying.
I know our decision will be disappointing for you, but I do hope you can understand our position. We wish you and Wyatt the very best of luck and thank you for considering Southwest!