02-09-2023
05:51 PM
02-09-2023
05:51 PM
Sorry to hear that you are running into delays. All I can suggest is that you remain patient.
Remember SW said that "most" of the refunds had been processed. "Most" does not mean"all." Southwest is probably handling hundreds of thousands of refund requests.
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As I said upthread, Chase controls these promotions, Southwest does not. Chase decides who is eligible for a promotion. Chase decides when someone meets the spend minimum.Chase decides how many RR points to allocate. Chase decides when to allocate those points.
So if you hope to get this fixed, then Chase will need to do the fixing.
If you want proof, here's what happened when I tried to sign up for the most recent Chase promotion today. It took me to a Chase page to complete the application - NOT a Southwest page.
https://secure04ea.chase.com/web/oao/application/card?sourceCode=H2DQ&action=guest#/origination/cardDetails/index/initiateConFullApp;cellCode=6PLT;cfgCode=CONPREFILLAPPCC;channel=C30;sourceCode=H2DQ;AOC=1868;RPC=0458;combo=N;partnerEntry=UK;params=,,,no,no,,,31c290d5-7577-4dcc-b945-25cf408eb610
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02-09-2023
09:52 AM
02-09-2023
09:52 AM
@floridaguy wrote:
As I predicted, the legacy of this DISASTER will continue for months...
So floridaygiuy, perhaps you could explain how your comment assisted the OP with his/her question...
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02-07-2023
09:18 AM
02-07-2023
09:18 AM
@20424909422 wrote:
You management is horrible. Your airline has been in decline and continues. Shame!
I have a lot of points with SWA. I will use those and stop using this airline.
LOL!
You plan on flying this "terrible" airline until you have used all of your points.
Aren't you worried that this "terrible" airline might do something to you on one of those flights?
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02-07-2023
08:28 AM
02-07-2023
08:28 AM
Sounds to me like the people who complain about apple pay should use some other payment method.
Easy solution.
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Just about every airline offers their customers the opportunity to rent cars from just about every major rent car company - Budget being one of them. The airlines do this as a customer convenience so passengers don't have to visit multiple websites to get airfare, cars, and yes even hotels.
The rent cat companies are not "partners" with any of the airlines, although some award FF miles to customers that rent their cars. The car companies buy the miles from the airlines. I'm sure the airlines get a "cut" of any revenue generated from the airlines' websites.
I've had my own horror stories with various rent car companies not named Budget.
Sorry you ran into trouble, but if you really don't like Budget, don;t rent one of their cars again.
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Since this is a customer forum, you really need to contact SW instead. Do so by clicking on "contact us" below
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02-06-2023
02:02 PM
It likely has nothing to do with your experience.
This topic comes up a lot. People get immediate 'not qualified" responses when they do things like answering "no" to questions like
Are you eligible to work in the US
Are you willing to attend training in Dallas
I'm sure there are others.
Look at your answers to questions like that.
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Sharing points is a BAD idea. Why? Because you have to pay about a penny a point to do so.
That erodes well over half the value of "shared" points. There are better ways to waste your money.
Instead, look at booking one way tickets. They are no more costly than round trips , and perhaps your other two travelers might have enough points to buy their own one ways.
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I am afraid not. One cannot mix payment types. So it would have to be either all points or all cash.
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02-02-2023
05:56 PM
02-02-2023
05:56 PM
My city has a TV station with consumer help as part of it's newscast. If your city has one of these, you could reach out to the station for assistance.
I'd be surprised if DOT could do anything, but hey, it's worth a shot.
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You could upgrade your flight to one with a WGA+ fare. That would allow a SAME DAY no cost change to another flight.
Of course the risk is that the flight you really want is not available, and the only thing you accomplish is paying the higher WGA+ fare..
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01-31-2023
09:41 AM
since this is a customer forum, no one here will have an answer to your question
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01-31-2023
09:40 AM
01-31-2023
09:40 AM
The airline would not have sent a "former SWA employee" form if you are not eligible for rehire.
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Hi Joann.
Southwest has no control over Chase credit card practices - but Chase does. Thus the place to complain is Chase.
Yours is not the only complaint of this type. The problem is that Chase offers multiple credit card bonus programs at the same time, and apparently it is pretty easy to think people are signing up for one program when they sign up, inadvertently, for a different one.
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01-30-2023
04:35 PM
01-30-2023
04:35 PM
@Osterdc wrote:
If seats were assigned, this wouldn't irritate me so much but if I get an A-20 boarding pass now the first 8 rows of aisle seats are taken by the time I board.
Well that is certainly bad luck for you. In the 100+ flights I've had from 2000 thru 2023, I don't think that I've ever had to sit any further back than row 9, .and I always go for aisle seats.
Remember though, that on continuing flights, anyone on the plane can move way up to the front, too. So you are not just competing with pre boarders
Can't something be done about this, like tell them they CAN'T sit in the first 10 rows???
Nope that would require the airline to discriminate against them, and that is verbotten by law.
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01-30-2023
04:27 PM
01-30-2023
04:27 PM
@Leslieannh70 wrote:
Enjoy AA.
Come back and visit us some time -- ya hear?
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01-28-2023
09:40 PM
01-28-2023
09:40 PM
Thar red DISASTER in floridaguy's post sure is pretty -- ain't it?
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1) Log in to your RR account
2) Start the process of buying a flight - indicting you want to use points (by default it will assume it will be your points
3) Pick the flight (s) you want to book
4) Continue and input the other person's name birth date, sex, etc.
5) Input a valid payment method for government fees
6) Input the other person's RR number if you have it
Hit buy
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Protest the double charge with AMEX as a duplicate charge.
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Just about every airline goes thru this in the negotiating process -- EVERY time a contract comes due for virtually every employee group.
Delta pilots just got a new contract - but only after threatening a strike.
American pilots are threatening a strike - but have no contract yet.
This negotiating process seems to happen regularly.at just about every airline. Regarding your concern about a strike actually happening on May 1, perhaps you could tell us when any airline union actually went on strike. The answer to that question will tell you the likelihood of a May 1 walkout actually happening.
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01-26-2023
09:18 AM
01-26-2023
09:18 AM
IMO it clearly falls under disrupted holiday travel.
The key words would be a description of your current situation.
You have been told that the e-mail was sent to you, and you have not received said e-mail.
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01-26-2023
07:29 AM
01-26-2023
07:29 AM
The 25k points program and reimbursement for expenses incurred during the meltdown are both allowed. Receiving one does not negate the other.
The only thin I can suggest is sending another e-mail and specifically state that you have been told that you should have received communication about the 25k, but you have not received it.
Click on contact us below to proceed.
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If your cancelled flight was on or after 1/3/23, then I am surprised the airline reimbursed anything. The normal procedure is to simply refund the ticket purchase price.
The procedure allowed some reimbursement for Christmas "meltdown" expenses on flights thru 1/2/23.
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Hope you find your Kindle.
The likelihood that anyone who found and took it is looking here is pretty small.
If you haven't already done so, add the serial number to your lost item report.
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It shouldn't make any difference who checks in. There are reports of pass holders being A-List
and "paying" customer not, and the paying customer gets a sequential spot with the pass holder.
That being said, anyone can check in anyone else using the confirmation number and ticket holder name.
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The only way to do that is to ask the airline to transfer points from one person to another.
Problem is you have to pay SW to do this. The cost is about a penny a point .
The transaction wipes out a large percentage of the value of points. Thus it is not advised.
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01-23-2023
06:57 PM
01-23-2023
06:57 PM
review the other 10 posts today on the same topic for ideas.
You likely clicked on the one of the wrong boxes in answering questions.
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There are several reasons people could be "instantly" denied. two of the most frequent are inadvertently
1) Indicating they are not allowed to work in the US .or.
2) Indicating they are not willing to attend training in Dallas
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01-23-2023
06:45 PM
01-23-2023
06:45 PM
I think you have to apply using a different e-mail address.
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