09-13-2022
04:10 PM
09-13-2022
04:10 PM
@floridaguy wrote:
Last time I checked, you are not my doctor.
However, I have observed that the "miracle of flight" tends to be a short-term medical condition where the illness returns just prior to the next flight.
I bet you practice what you preach.
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09-12-2022
07:00 PM
09-12-2022
07:00 PM
@floridaguy wrote:
If someone "saves" a seat, I ignore them. I sit where I want.
Said the guy who later in the thread says that he pre boards anyway. Of course he sits where he wants. He pre boards. Plenty of open seats...
What a phony...
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09-12-2022
03:57 PM
09-12-2022
03:57 PM
@floridaguy wrote:
Wrong. I have spoken to SW about this issue. If the seat is available, then it is open.
Good luck getting into a fight about it. Then you'll have the privilege of being booted from the plane and taking a different flight.
Move on and take a different "good' seat" There are lots of them
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Gee, keeping track of your own voucher seems like a HUGE burden. I guess that Southwest is
completely out of touch by requiring you to keep track of your own voucher - NOT.
You want Southwest to keep track for you? Use the voucher to buy a ticket and then cancel the ticket. Southwest will give you a travel fund, and Southwest will keep track of it for you.
Sheeees .....
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09-12-2022
01:22 PM
09-12-2022
01:22 PM
Southwest is not going to answer you here because this is a customer forum. Southwest moderates the forum but does not staff people here to fix issues. To fix issues you have to contact the airline directly. Click on contact us (below) to proceed.
Southwest does refund WiFi payments when the WiFi does not work. Send SW an e-mail with very specific dates/flight numbers/departure/destination cities and tell the airline you want a refund.
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09-12-2022
11:14 AM
09-12-2022
11:14 AM
@ALISTLUV wrote:
Sorry, they did not make one aware of the loophole to go through the ridiculous process of booking a phantom flight and then immediately cancelling it known to all customers.
Who is "they?
"They" SW has an official policy and it stuck with it. SW has no responsibility to state anything other than official policy.
SW customers (the real "they") figured out a way around the policy, and discussed it in various online platforms, including this one. I'm sorry that you never got the word , but SW had no responsibility to share "loopholes" that others have discovered.
I guess your real beef is with those customers that figured out how to game the system.
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@Lostclimber wrote:
There needs to be more done to address this and support customers who are refused the ability to sit in open seats according to you our own policies.
So what is your suggestion?
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09-10-2022
10:22 AM
09-10-2022
10:22 AM
Are these vouchers or travel funds?
Vouchers expire. Travel funds do not.
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A boarding passes are not "sold, " and there is no way to tell how many people want the "best" boarding passes unitil 35 hours and 59 minutes before departure time.
Why, because A List and Early bird owners can keep showing up (buying tickets or Early bird)
until before 36 hours before departure time.
So if someone buys early bird 30 days before departure time, and a bunch of A Listers buy tickets after then (but before 36 hours pre departure), then all of those A Listers will get better boarding spots than the person who bought early bird.
Besides, early bird only guarantees 2 things:
1) Doing so guarantees that person will get a better boarding position than EVERY person
who checks in manually starring a 24 hours before departure. It does not guarantee that the person will get an A spot, or even a B spot for that matter.
2) Early bird gets your boarding spot for you at 36 hours before detarture so you don't have to do that yourself manually.
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09-08-2022
06:48 AM
09-08-2022
06:48 AM
Try to check in one of the children via the method that uses confirmation number and passenger name. if it works, then check in the rest.
If it doesn't work, then IMO one of two things happened.
1) The children have a different confirmation number. .or.
2) (and I hate to say this) for whatever reason the purchase never was completed. Check your credit card statement to determine if you were actually charged.
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If I were you, I would complain to the airline. Doing so might score a voucher good for future travel. Even if you do not get a voucher, the airline needs to know bout your problem.
To complain, click on "contact us' below and proceed. I'd advise using e-mail which will give you a paper trail.
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If you don't like the policy, then you can always complain to the airline by clicking on "contact us" below and proceeding.
@Shedrick42 wrote:
I have been traveling with Southwest for over 20 years and never had to be in uniform to board before the B group until just recently. I was told that they are now enforcing the policy. I’m sorry, so now you want to give the terrorist a target. We actually encourage not to wear uniform. This is so disheartening and I think my family and I are going to switch to United. They may be a little pricier but at least they have more comfortable planes. 🤮
Actually, United planes (absent the wide bodies) either have less seat room or the same seat room as SW. If you think United is a "little" more expensive, then your definition of "little" is more than a "little" bit different than mine, But look on the bright side, with United you'll be able to pay for your seat selection and to check your bags.
Enjoy the trip!
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Another alternative would be to fly to Vegas, see some shows, play a few slots, and get to Oahu the next day.
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You are correct. In your case the first flight and the second flight would both have the same date.
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You are likely running in to one of Southwest's rules: no flight can be booked if it requires more than one plane change. A stop continuing on the same plane does not count. The reason: plane changes increase the risk that a passenger will miss a connecting flight.
Some non flights to Oahu come from Las Vegas, Oakland, Phoenix, San Jose and San Diego. Others require a plane change.
So you would need to get to one of those cities.
To get around the issue , you could try to book the flight as a multi city trip -- like this:
https://www.southwest.com/air/booking/select.html?adultPassengersCount=1&departureDate=2022-09-21&departureTimeOfDay=ALL_DAY&destinationAirportCode=LAS&fareType=USD&int=HOMEQBOMAIR&originationAirportCode=PIT&passengerType=ADULT&reset=true&returnAirportCode=HNL&returnDate=2022-09-21&returnTimeOfDay=ALL_DAY&tripType=multicity
Just be sure to leave enough time between flights that you do not miss a connection.
Also, you might look to see whether or not a flight to one of the other islands is easier.
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Southwest is short of planes and crew, so it can not provide all the service that everyone wants.
The only thing anyone outside the airline knows for sure is that there is no service on the dates you listed. You could always tell the airline that you'd like to see service restored. To do that, click on "contact us" below and proceed.
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09-05-2022
06:55 AM
09-05-2022
06:55 AM
Sorry, but the Wanna Get Away Rule is pretty specific and unyielding - travel funds generated from such fares may only be used by the ticked traveler.
The only exception I am aware of is if the traveler dies, then the funds are refunded to the original method of payment.
I have heard (but have not verified) that some people have used non changeable travel funds to buy a Wanna Get Away Plus ticket, and then cancelled it - thus generating a travel fund that can be used by anyone.
Does it really work? I dunno, but you could use one of your own travel funds to buy a Plus ticket and then cancel it to see if it works. If it doesn't, you still have your original travel fund to use in the future.
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09-04-2022
02:56 PM
09-04-2022
02:56 PM
If you booked a Wanna Get Away fare, then the rules are pretty specific -- any travel fund belongs to the ticketed passenger - regardless of who paid for the ticket..
If you booked any other kind of fare, then you could either get a travel fund that anyone could use or a refund.
You could always appeal to the airline, but I think it would do no good. I am unaware of any variance to the policy for any reason short of death.
To appeal, click on "contact us" below and proceed.
Is there any chance your employee could recover in the next 11 days?
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since your bag is smaller than 24"x16"x10", it will fit.
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09-01-2022
01:49 PM
09-01-2022
01:49 PM
@Joannemathews wrote:
The same thing happened to me, Apple Pay said oops there was an error so I called on the phone and made the reservation and Southwest charged me twice. After making the rounds in customer service hell I was told I need to dispute it with my bank and apparently that can take 90 days. BAD customer service Southwest! 👎
@Joannemathews wrote:
The same thing happened to me, Apple Pay said oops there was an error so I called on the phone and made the reservation and Southwest charged me twice. After making the rounds in customer service hell I was told I need to dispute it with my bank and apparently that can take 90 days. BAD customer service Southwest! 👎
For the reservation that was not made, you probably got hit with a pending charge, that would only turn into a real charge upon completion of a real purchase. When the follow up does not happen, the pending charge drops off your account - typically within a week.
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09-01-2022
01:45 PM
09-01-2022
01:45 PM
Given the weakness of SW's IT department, and both would require re programming, I would not hold my breath for either.
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09-01-2022
10:35 AM
09-01-2022
10:35 AM
@TheMiddleSeat wrote:
.
Must book with points and the trip cannot be more than 14 days out.
If that's true, then the code is of minimal value, as the cheapest WGA fares don't appear unless you are at least 14 days out.
BTW, I did not get a code.
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08-31-2022
06:20 AM
08-31-2022
06:20 AM
If you use a voucher to pay for a ticket, and then cancel that ticket, you get a travel fund.
Travel funds do not have an expiration date -- as of a few months ago.
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You can tell Southwest that you'd like to see this happen. Click on "contact us" below and proceed.
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This time for various beach locations.
As is always the case the time period is a "dead time" for travel. Keeping fares high would have meant a lot of unsold seats - people can;t afford to travel.
https://runningwithmiles.boardingarea.com/special-southwest-sale-of-25-off-to-beaches/
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Greg Muccio is head of talent acquisition (staffing).
If he responds, I would expect he'll tell you to go to the SW Careers website to apply.
Southwest is trying to hire thousands of people. That doesn't leave much time for personal treatment.
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The rule does clearly say 50 pounds PER BAG, and it is a rule that Southwest consistently adheres to.
You might not like it when Southwest employees tell you "that's the rule and that's it " (which is what I suspect happened), but that is the absolute truth.
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08-29-2022
07:56 AM
08-29-2022
07:56 AM
Glad to hear that you are alright.
You could always let SW directly know about how you feel about Caroline by clicking on "contact us" below and proceeding.
Since this is a customer forum, your comment here will not result in any recognition for Caroline from Southwest.
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08-29-2022
07:22 AM
08-29-2022
07:22 AM
@shigeo wrote:
they made me go to the airport to complete the payment.
Sorry, but I don't know what that means. Does that mean show proof that you are the owner of the cards.? If SW suspects fraud, that would be a logical thing to require.
You can always file a complaint with SW. To do so, click on "contact us" below, and proceed.
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08-29-2022
07:17 AM
08-29-2022
07:17 AM
I'm sorry to hear that your son left his brace on the plane.
I'd be willing to bet the entire lost and found process is automated. Why? Because the sheer volume of "found" items dictates it. If just 1 in 1000 passengers reports a lost item, the Southwest has to try to find about 100,000 items every year.
Found item descriptions are entered into a database. Lost item descriptions are entered into the same database, Then an attempt is made to match lost items with those that are found.
I hope the brace is found.
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