04-20-2022
12:08 PM
04-20-2022
12:08 PM
Yes, assuming Southwest sold you the connection and you are not piecing together two separate reservations. Also assuming incoming flight isn't severely late.
--TheMiddleSeat
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DO NOT BUY POINTS!!!
It is never cheaper to buy the points for flights than it is to pay cash for the flight, regardless of the "sale" on points purchases.
If you really need/want points earn then via other means such as Rapid Rewards Shopping, Dining, Hotels, or rental cars. All can be utilized for purchases you were planning on making anyway so you aren't just throwing money away.
--TheMiddleSeat
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Any credit would be provided as a travel fund in the name each individual passenger.
--TheMiddleSeat
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04-20-2022
11:26 AM
@marcustowens79 wrote:
I booked with Southwest. But when it came time to give my refund they told me to call Southwest Vacations. They are the same company.
This is exactly what we are trying to explain to you. You booked with Southwest Vacations. Southwest Vacations is NOT the same company as Southwest Airlines. You need to call Southwest Vacations.
How do I contact Southwest Vacations®?
--TheMiddleSeat
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https://www.southwest.com/help/day-of-travel/mobile-boarding-pass-information
Are mobile boarding passes available for multi-passenger reservations?
Yes. If you are eligible for a mobile boarding pass as an individual, you are eligible for a mobile boarding pass as a passenger on the same reservation with other members of your party. There are some exceptions that include Southwest Group reservations or any reservation over 8 passengers. All members of the party will have access to all eligible boarding passes under that reservation.
Additionally, since you have EarlyBird and do not need to check-in in advance you could just show up at the airport and print boarding passes there at a kiosk or check-in counter.
--TheMiddleSeat
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04-19-2022
03:11 PM
1 Love
Notify law enforcement and they can get a warrant. There are legal ways to handle fraud investigations.
--TheMiddleSeat
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04-19-2022
02:21 PM
2 Loves
Hold up.... Your email was hacked and you're angry at Southwest?!?!
If someone stole my gift card for Bob's Liquor Store from my car and used it do you think I should be angry at Bob's Liquor Store because they allowed it to be used and wouldn't give me another one?
It is your responsibility to secure your email just like it is your responsibility to secure your purse/wallet.
--TheMiddleSeat
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No excuse was being made, I was simply directing you towards potentially better outcomes. It doesn't take hours to send a message. If you stick to the facts and avoid all the unnecessary commentary you'll have better luck.
"xxx passengers on confirmation number xxxx had a flight cancelled. I would like a refund back to my credit card (assuming you paid with a credit card) instead of a travel fund. Thank you."
If you don't like that method you can actually follow the directions in the refund policy which include writing a letter and sending to:
Southwest Airlines Refunds Department P.O. Box 36649 Dallas, Texas 75235-1649
--TheMiddleSeat
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If Southwest cancelled the flight you are eligible for a refund back to the original form of payment. Some phone agents are better trained than others so I always recommend sending a message with your passenger names and confirmation number(s) along with a refund request in writing. Use the contact us link at the bottom of the page and send a message.
--TheMiddleSeat
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Unanswered... Did you purchase a Business Select fare?
Why is this important? If you booked a Business Select fare your companion will not receive sequential boarding. This is a known exception to the sequential boarding benefit provided to A-List travelers. Perhaps this provides a logical explanation for your issue? But you did not answer the question so it appears you no longer want to determine why you didn't receive the sequential boarding. I guess you suddenly lost interest.
--TheMiddleSeat
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If you booked a package you did not book it with Southwest Airlines, you booked it with Southwest Vacations. Southwest Vacations is not part of, owned by, operated by, or managed by Southwest Airlines. Since you had no complaints about your flight which was operated by Southwest Airlines you should contact Southwest Vacations. Be warned though, their customer service does not have a good reputation and I along with many others in this Community discourage people from booking with Southwest Vacations.
How do I contact Southwest Vacations®?
--TheMiddleSeat
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If you're not willing/able to provide answers to basic troubleshooting questions you're not looking for answers.
--TheMiddleSeat
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04-19-2022
11:23 AM
04-19-2022
11:23 AM
ok, I guess you just want to complain rather than find answers.
--TheMiddleSeat
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04-19-2022
11:15 AM
04-19-2022
11:15 AM
Did you purchase a Business Select fare?
--TheMiddleSeat
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04-19-2022
11:04 AM
04-19-2022
11:04 AM
@emilligan wrote:
I am A List and flew last week. I was in A group boarding but my companion (my daughter) was put in C group!
Did you add the companion within 36 hours of the flight departure?
--TheMiddleSeat
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04-19-2022
09:46 AM
You're welcome to submit your suggestions directly to Southwest. Use the contact us link at the bottom of the page and send a message.
--TheMiddleSeat
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With a delay that long you should be proactive and request a change of itinerary before leaving BUR. Yeah, it would be great if Southwest did this proactively for you, but that's not likely. In addition to routing through through OAK it looks like there are options to SEA going through SMF or SJC. There also appear to be later flights from OAK to SEA, today there's a 950pm, so landing in OAK at 650 just leaves you with 3 hours for dinner.
Speaking up before the first flight is always going to give you the most options and decreases the likelihood of you getting stuck somewhere. Getting stuck does happen and depending on the reasons for the delay you may be able to talk someone into giving you a hotel voucher. If you know for certain you are going to be stuck you may just want to choose to stay where you are and do all the traveling the next morning.
--TheMiddleSeat
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04-18-2022
10:10 PM
Please give Southwest a heads up. Use the contact us link at the bottom of this page and send a message or reach out to Southwest via social media.
--TheMiddleSeat
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04-18-2022
06:53 PM
2 Loves
Log into your Rapid Rewards account on southwest.com then search for the flight you want. Select points instead of $ on the search results screen and you will see the points "cost" for a flight. Select it like you would any other flight. On the check-out screen put your daughter's info in the passenger information section. Be sure to input her RR number so the flight shows up in her account.
--TheMiddleSeat
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04-18-2022
02:53 PM
04-18-2022
02:53 PM
Don't get too excited yet...
"The judge sent the issue back to the CDC. It was not clear whether the judge's order would take immediate effect and the Transportation Security Administration's order for the mask mandate appeared to still be in effect."
https://www.reuters.com/legal/government/us-judge-rules-mask-mandate-transport-unlawful-overturning-biden-effort-2022-04-18/
--TheMiddleSeat
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04-18-2022
12:23 PM
You should send your suggestion directly to Southwest. Use the contact us link at the bottom of the page and send a message. This Community is customer to customer.
--TheMiddleSeat
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@Michael83 wrote:
i dont think this is directly Southwests problem but they are a partner and they should be held accountable, even if the system is down they should have a backup way to credit points.
100% disagree about holding Southwest "accountable". I was appreciating your information and feeling slightly sad for you until you went out and made this completely ridiculous comment. You really want to blame Southwest for some other company's IT problem? Nope, ridiculous.
--TheMiddleSeat
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One confirmation number equals one check-in for all passengers on the reservation.
--TheMiddleSeat
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The easiest way to handle this is to purchase EarlyBird Check-In. It removes all the worry and hassle of checking in and will get you sequential boarding positions. Otherwise just be sure to check-in exactly at 24 hours prior to departure.
--TheMiddleSeat
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04-16-2022
01:13 PM
04-16-2022
01:13 PM
Sounds like you may have been scammed. You actually paid the $1100???
Use the contact us link at the bottom of this page and every other page on southwest.com to get a good phone number.
--TheMiddleSeat
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04-16-2022
01:10 PM
04-16-2022
01:10 PM
Why wouldn't it be? It's not a weapon, explosive, or anything else dangerous. Just pack it well to avoid damage and be aware of size and weight limits.
--TheMiddleSeat
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I don't think you ever had to have a covid test to enter Mexico, it is required to return back to the US.
More info here: https://www.southwest.com/coronavirus/mexico/
--TheMiddleSeat
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04-16-2022
11:47 AM
Does it collapse down? It would need to fold fairly flat like a stroller. I'm not sure the large front wheel would be seen as acceptable. You could reach out to Southwest via social media and see if you can get a response from them.
--TheMiddleSeat
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04-15-2022
04:43 PM
04-15-2022
04:43 PM
I suspect once the change actually goes into effect the Southwest information will be updated. It is still shown as a requirement because it is still a requirement.
--TheMiddleSeat
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