07-06-2019
09:37 AM
07-06-2019
09:37 AM
Hey there, @revdkenhoward , can you share what device this is occurring on? What happens when you try connecting to www.southwestwifi.com in your browser after connecting to the "SouthwestWiFi" SSID? Thanks!
... View more
- Tags:
- WiFi
@ewingj21,
Thanks for the feedback on the A-List Membership Card. It's definitely not our intention to frustrate you by sending it every year. I'll pass your thoughts along to Marketing and also let them know the bag tags are a hit.
... View more
07-05-2019
10:12 AM
07-05-2019
10:12 AM
Thank you so much for the information. You are correct, the verbage on page 23 matches to the answer I was looking at from here. I didn't realize that we have access to the contract of carriage. So that is indeed very helpful. Thanks again, and I hope others can benefit from this as much as I am. Eric
... View more
07-03-2019
05:43 PM
1 Love
Thanks for providing your feedback on our Inflight Entertainment and WiFi experience. I do want to apologize that we’re not meeting your expectations with this service. We know how important reliable WiFi is to your overall Inflight Experience and want you to know that we are working hard to enhance the offering.
We have made strides over the recent years and are now providing connectivity at speeds nearly seven times what they were just two years ago. We’re also proud to say we’ve extended coverage to Hawaii and are one of the few airlines offering gate-to-gate connectivity between the islands. As great as those accomplishments may seem, we do know our current bandwidth will not support the long term needs of our Customers.
An important element of improving the Inflight Experience is focusing on equipment reliability. We are flying a fleet of nearly 750 hotspots in the air with onboard servers, multiple modems, antennas, and access points with an extensive ground network connected to multiple satellites over 22,000 miles in the sky. If an aircraft does not have fully functioning WiFi, our priority is to continue flying the scheduled routes of that aircraft as opposed to pulling the aircraft from service to immediately fix the WiFi, which could negatively impact thousands of Customers who expect their flight to operate as scheduled. But this can mean a less than ideal experience when looking to utilize Inflight Entertainment and WiFi. Please know that teams from all across Southwest are working to limit that impact as much as possible.
As we continue to work closely with our connectivity vendors to improve bandwidth and speed, we are focused on enhancing our entertainment offerings which help divert Customers from WiFi and reallocate them to services like Free Live TV, Free Movies or Free Messaging which take up little bandwidth or leverage onboard content. We are also constantly working to optimize the service as we recently rolled out improvements to our portal sign-in feature to make it easier to access the portal, are currently testing Apple Pay to make payments easier, and are also excited to continue to improve our portal and content expeience.
Free Music, Free Messaging and Free Movies is great, but the need to ensure Customers remain connected with Inflight Internet is an ongoing effort. Please know that we do hear you and are working on our long term options that best balance an improved experience as well as stay true to our low cost promise so we can continue to offer the Southwest Hospitality that you have come to expect.
Thank you so much for your feedback and thank you for flying Southwest!
...Posting this while using Southwest WiFi flying 33,000 feet at 520mph somewhere over Indiana...
Mark Hursh
Director of Digital Customer Platforms
... View more
07-01-2019
09:26 AM
07-01-2019
09:26 AM
@StaticLine wrote: Can't the OP simply show his or her TSA Precheck ID card to the TSA agent? I believe that the words TSA pre must appear on the boarding pass. So the answer to your question is no.
... View more
06-30-2019
10:38 AM
06-30-2019
10:38 AM
WILL BE TRAVELING FROM AUS TO PHX ON JULY 3RD, 2019 ON AN AFTERNOON DIRECT FLIGHT. WILL THE CAR SEAT "TRAVEL BAG" BE AVAILABLE FOR PURCHASE AT CHECK IN ? THANKS
... View more
Welcome to the Southwest Airlines Community!
We think you’ll like it here. The Southwest Airlines Community is full of people just like you, who enjoy low-cost travel and great Customer Service. This is where they tell their stories and share their knowledge, and we’re inviting you to join in.
Start here for an overview of the “Do’s and Don’ts” of Community etiquette. As Southwest Airlines President Emerita Colleen Barrett would say, “follow the Golden Rule – treat people the way you want to be treated, and pretty much everything will fall into place.”
There’s a lot of conversation happening over in the Discussion Forum, which means there’s also a lot of information to take in! But, we’ve got good news for you – these folks are trusted voices in our Community, and you can count on them to provide reliable information about Southwest Airlines and accurate solutions to your questions.
Looking for some reading material with Heart? Visit the Blog, where you’ll find stories about our business, Culture, and – most importantly – the Employees and Customers of Southwest Airlines.
If you’re looking for the answer to a question about flying Southwest Airlines, you’ll probably find it in our Knowledge Base, which contains a library of help content compiled by Customer and Employee experts.
Last but not least, we’d love to know a little more about YOU. You can add a short bio, upload a photo, and subscribe to your favorite threads by clicking on your avatar in the top right corner and navigating to the settings page. It’ll just take a second, and it will make a big difference in your experience.
You are now free to roam about the Community! Have fun, and happy traveling.
... View more
06-28-2019
08:28 AM
06-28-2019
08:28 AM
Oh, I've never used it. Too bad it's gone :(
... View more
@BlueDevilGirl77 wrote: These messages have been helpful, but I'm trying to understand if my stroller can be gate checked if it cannot fold? I've seen posts in this thread about bringing wagons which seem to be conditionally accepted as strollers, but what about actual strollers that can't fold? Would love some advice here as I can't imagine how awful it could be getting turned away either going through security or trying to board the plan, especially as I'll be solo with two toddlers and a dog! Traveling in THREE DAYS from now so would really love some help :-) I'm not sure I'm familiar with a stroller that doesn't fold or colapse in some way. Can you give us more info? According to the information on this page, any type of stroller is ok -- including "full size." But be aware that whatever type, it will be accepted conditionally, meaning that Southwest will not accept responsibility for any damage to it. So you should carefully consider if your stroller will hold up to being possibly tossed around in the cargo hold with other bags. I do know that many families purchase a travel stroller specifically for travel. From the page linked above: Strollers and Child Restraint Systems (CRSs) or car seats Customers traveling with children will be allowed to check one stroller and one Child Restraint System (CRS) or car seat per child without charge. This is in addition to the regular free baggage allowance. The stroller and CRS or car seat allowance applies to any type of stroller (umbrella, full size, jogging stroller, etc.) and CRS or car seat. The Customer may check the stroller and CRS or car seat at the curb, ticket counter, or gate. Southwest Airlines will not assume liability for damage to strollers, CRS’s or car seats. An optional Southwest-branded reusable car seat/stroller bag is available for purchase at any Southwest Airlines ticket counter for a $17 onetime fee. Bag dimensions are 42”X20.5X12.5”.
... View more
@Hillschool wrote: If you are on hold waiting to speak with Southwest's customer service representatives you will hear a lot about Southwest's committment to transparency and fairness to their customers. The ability to track travel funds through Rapid Rewards accounts would enhance transparency and fairness rather than the current process whereby customers are to sort through old emails on their own and and in many cases discover that their travel funds have already recently expired. Saying it should happen but that "it is unlikely" begs the question, why not if customer service and transparency would be enhanced? The post below states "Southwest gives you a full year from purchase in which to complete travel on even non-refundable tickets." Yesterday I called Southwest, explained that there was a family medical emergency that precluded the use of tickets purchased a few months ago with some previous travel funds, including additional money paid in February of 2019. The Southwest representative informed me that all of the funds including those purchased with money paid in February had expired 5 days earlier this June of the the same year. Does this example and the following statement that this is way better than every other carrier, truley reinforce flyers' perception of positive customer service, transparency and fairness? There are tradeoffs to the ways different airlines handle their versions of travel funds. a) Some airlines provide a convenient way of keeping track of them on their websites, but charge somewhere around $200 per fund when you try to use them b) Southwest does not provide a web based method, but provides e-mails that let disciplined passengers easily keep track of funds. It charges nothing to use the funds. It's important to understand the details of any program people participate in. For example, Southwest clearly states that when using travel funds in full or part to buy new ticket that ALL FUNDS used to purchase that ticket are subject to the earliest expiration date of ay travel funds applied to the purchase.
... View more
@jenniferg70 I replied to your question in your other post at https://www.southwestaircommunity.com/t5/General-Travel-Policies/Flight-funds/m-p/92376/highlight/true#M7803 --TheMiddleSeat
... View more
06-04-2019
04:16 PM
06-04-2019
04:16 PM
This is not a difficult thing for SWA to do for it's members. They simply choose not to!
... View more
Hi @Rscastillo2008,
You can find more information about this here: Former Employee W2 Form Information.
... View more
Yes, through passengers can move to any available seat after non-through passengers deplane. As A1 you still got your choice of seat before A2 and everyone else boarding at your place of departure so there is still a benefit to the upgraded boarding position. In this particular case your expectations were just different than what the actual situation was. --TheMiddleSeat
... View more
Thanks @elijahbrantley for using your expertise to make sure this fellow Employee is given the nod he deserves!
... View more
05-25-2019
12:49 PM
05-25-2019
12:49 PM
If you travel a lot, you probably are connected to the various airport wifi's as well. What I do is to disconnect from say the Southwest wifi and give it a few seconds to find LTE or your cellular carrier. Then decide which wifi to conect to. Hope that helps, Rusty Shaffer CEO www.seatamigo.com
... View more
A guitar, violin, cello, etc. would never survive being checked. Most of them are fragile wooden instruments, many of them handmade by skilled luthiers. Unfortunately, baggage handlers are not exactly known for their gentle handling of passenger luggage - including guitars (many, many stories of instruments worth thousands of dollars broken in two by airline baggage handlers and airlines refusing to pay for it). If you’re a touring musician and you play, say Detroit one night, and have to be in Atlanta the next morning to set up for a show, your only choice is to fly with your instrument. Many touring musicians, from symphonic artists to country, rock and pop, tour up to 200 cities per year, most of them via commercial airlines. I hope that helps explain why you see guitars allowed on planes.
... View more
@kdowding wrote: I was wondering if my family is the only one out there that has experienced this ................. I took my automobile to get some work done on it, the establishment was suppose to call with an estimate (dollar amount) which they never did but they did the work on the car anyway!!! When I went to pick up the auto they gave me an inflated amount $580.00 ( got estimates at 3 other shops all under $400.00) I told them I would not pay that amount was way to high of a charge!! The establishment charged my Southwest Visa Chase card!! When I contacted Southwest Visa Chase disput customer service the agents (yes more than one, plus a supervisor) informed me that ANY ESTABLISHMENT YOU GIVE YOUR SOUTHWEST VISA CHASE CREDIT CARD NUMBER TO, YOU ARE AUTHORIZING THE ESTABLISHMENT TO CHARGE UP TO $999.00!! Just by giving them your Chase Visa Credit Card number!! When I went to disput the Southweast Visa Chase Credit card charge from the automobile establishment whom charged over and above normal charges should have been, also withOUT my permission, I was told by Chase Bank customer service that they couldn't help me because I have given the automible establishment my Southwest Visa Chase Bank credit card number to the automobile establishment and by doing that I inadvertently authorized the establishment (or any establishment you give your Chase Visa credit card number too) to charge up to $999.00 on my Southwest Visa Chase Credit Card!!! They told me there was nothing they could do to help me out!! I never experienced anything like this or any problem with other credit card carriers in over 25 years!! STAY AWAY FROM CHASE BANK!! BUYER BEWARE!! Southwest should be made aware of how Chase Bank is treating Southwest customers!! I only got the Chase Bank Visa CC for the extra Southwest airllines points tword flights. I suspect you would have gotten the same answer from Citi, or PNC, or BofA, or Wells. It's not just Chase. Why on earth did you give them a card number before the repairs were done? I suspect your state requires the shop to give you an estimate before doing work (many do). If it did not, IMO Your best recourse is to file a complaint with the state, BBB, Angies List, et all. Maybe that will get the shop to reduce the charge
... View more
05-17-2019
03:09 PM
05-17-2019
03:09 PM
It was really fun! The stage shows were awesome! Love the free popcorns, all very Southwest Airline colored popcorns! The only thing that I wish was it was missing a Southwest Airline information booth, not just on the Sunset activities, but, a booth where people can know more about Southwest Airline, like who is the current CEO, who was the first CEO that started Southwest, etc.. and all the special people at Southwest Airline. A small history with pictures would do. Something that says more about Southwest Airline's company background and related information I think guest would enjoy to know. Maybe a small Southwest Airline computer / info. interactive terminal area would do nicely. Maybe talk about Southwest Airline careers would be nice also. Anyway, it was great! Had a good time! Shaun Chung
... View more
@shyanvz98 I'm another customer like you, this is the specific wording I found on the Southwest Customers with Disabilities page (bold emphasis added by me): "A Customer traveling with an animal(s) that is unable to be accommodated in the space of a single seat may be required to purchase an additional ticket or rebook onto a later flight. The additional seat is not eligible for a refund after travel." When you navigate to the page look on the left side to click on the "Trained Service Animals" link to find additional detail. The quote I included is from that page.
... View more
Southwest Airlines is proud to be a finalist and Gold Honoree for Best Online Community in the 2019 Shorty Awards.
This award honors the management of an online community to effectively engage with, collaborate with, and grow its participants.
The Shorty Awards, now in its 11th year, was the first awards show to honor social media, and it continues to recognize the most influential, popular, and culturally relevant brands, organizations, agencies, campaigns and influencers across social media.
The Southwest Community launched in 2016 and is the first of its kind in the airline industry.
Not only is the Community a place where travelers can share stories, but also exchange knowledge and find inspiration from other Community members.
The Community is comprised of a corporate blog where storytelling comes to life, a thriving discussion forum where questions typically receive same-day answers, and a knowledge base where readers can find step-by-step answers to some of the most frequently-asked travel questions. The site boasts 128,952 members and a group of 11 super users, known as “Community Champions,” who foster meaningful conversations on the Community’s 12 interactive topic boards.
Southwest Airlines recognizes the value of online communities and how they can be used to carry out our purpose: Connecting People to what’s important in their lives through friendly, reliable, low-cost air travel.
... View more
Categories:
Hi @sbills
i think we can hook you up. Please send me a private message with your mailing address and your baby's name.
... View more
05-13-2019
04:17 PM
05-13-2019
04:17 PM
@necrat, thanks for adding these great suggestions to the thread! Hope to see more posts from you in the Community!
... View more
05-09-2019
02:40 PM
05-09-2019
02:40 PM
@Aowend wrote: Am I correct that I cannot know if the free TV and movie WiFi is working on my iPhone X until I am on board the flight ? Last time I got an error message that Southwest was a unsecured site and could not sign on ...? I haven’t had problems in the past and I tried through Safari getconnected.Southwest.com And the app...neither worked :((( If you have that airtime (sp? name?) app then you should be okay. getconnected.southwestWIFI.com You (and other readers) can also try starting at southwest.com it should be whitelisted for access behind the paywall.
... View more
Pre-board issue crazy for Business Select and that’s why only a handful of us left... Was 22nd on-board today and garnet agent just want to insure cattle boarded... I’m sure Senior Management could care less... Airtran has the boarding and seat-selection process perfect but stubborn Texas mindset will not budge. Cest le vie
... View more
05-07-2019
02:20 PM
05-07-2019
02:20 PM
@DancingDavidE wrote: @chgoflyer wrote: Actually, from a recent discussion on FlyerTalk, it appears that Southwest now automatically checks in Business Select passengers. The order of assigned positions remains a mystery, but BS passengers no longer need to check themselves in right at t minus 24 in order to receive the best position. Darn it, the community just convinced me it was the other way! I don't have much perspective, when I have bought BS before it is usually last minute, so if order of purchase is a factor I would tend to be last. I also had thought it was auto-check-in (when it may not have been) so both variables tending to make me later in the BS group so I can't do any A/B testing from my own experience. ;) For what it's worth, Southwest hasn't officially announced any change, so it's possible this is just some kind of glitch or other temporary side effect that may go away at some point. (To me, however, it always seemed odd that BS passengers weren't checked in automatically.)
... View more
Hello @lcowan,
I've reached out to our mobile app team, and they echoed what @TheMiddleSeat said. This is an issue with the Apple app store, but I know it's frustrating. Check out this article for some troubleshooting advice: http://osxdaily.com/2018/03/18/fix-verification-required-app-store-message-ios/.
... View more
I agree with allowing A-List members to board with one adult companion and any minors under the age of 18. If they are taking adult cousins, aunts, uncles, friends and so forth along, then they need to get in line.
... View more
05-06-2019
01:06 AM
05-06-2019
01:06 AM
Has anyone experienced an unusual delay in RR posting to your account? After my first two hotel stays booked through SW, points where posted in three days. My third stay will put me over 110k and earn me my Companion Pass and it has been a week since I checked out of the hotel. I know the website says it can take up to 8 weeks. It just seems odd that it is taking these particular points so long to post.
... View more
One thing that I have found good to do is to check in on line or by phone close to 24 hours before departure. It is not necessary to print the boarding pass, but it gives the traveler a chance to check on the status and let's the airline know you are still good to go. Traveler Tip: When you do not have Early Boarding it is especially important to check in by phone or on line as soon as the 24 hour period begins so that your boarding pass is issued at the lowest number possible. You do not have to print it when you check-in but it puts you in the queue.
... View more
Loves Given To
Loves From
