08-08-2021
12:02 PM
08-08-2021
12:02 PM
When this happens southwest will do your schedule change manually. This may take a few weeks but they will get you rebooked on a real flight. If you don't want to wait you can reach out to Southwest on Facebook or Twitter in a DM or you can use the chat feature on the southwest app. -Blake
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You can also reach customer relations by calling 855-234-4654 -Blake
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I bet @jksobonya would like to know this as well. Hopefully those non stops will come back soon for you all in Philly soon.
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How far in advance are you trying to add EB check in? You can only add it up to 36 hours before your flight. If your flight is within the next 36 hours you won't be able to add it to your flight if you have a return flight you can add it to that. Another thing to keep in mind some tickets are not eligible for EB check in (unaccompanied minors, non rev standby travel, group reservations) -Blake
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Tickets are non transferable so you would need to cancel your sons friend and they would have travel funds they can use for up to a year from when you bought that ticket. Next you would go and by the other persons ticket at the current price. There is no way to swap the names on the ticket -Blake
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Yeah they added the photo feature back on mobile at least for Android (yay) but now no quote function. I get B I the link photo and the bullets. Maybe @NicoleAshley can take a look at things. I liked the quote as well so people could see who I was replying to. -Blake
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Check your emails as you might be a winner of a 2nd chance redraw. Here is the email I got today:
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Sorry to hear your flight from BOI was less than 15min late. Hopefully you still made it to LAS and are having fun! -Blake
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08-02-2021
01:06 AM
08-02-2021
01:06 AM
Depending on how long of a trip you want to take and how flexible your dates are you could get RT for just under $200
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The $200 would be a statement credit on your bill it won't give you $200 off right away and you get the credit after your first purchase with the credit card. -Blake
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Sorry to hear your flight was delayed and canceled. Once travel is complete you can Contact Customer Relations so they can review everything that happened and look in to possible compensation. -Blake
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Yes buying one ways can be helpful when it comes to using travel funds and cash I do this to avoid these situations as well. Sorry you have to lose so much time to use your funds After you funds expire you could request an extension and they can issue a voucher for the funds minus $100 you would need to Contact Customer Relations to request this and the voucher would be valid for 6 months. -Blake
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07-28-2021
01:13 PM
07-28-2021
01:13 PM
You can try the chat feature on the Southwest app and they can assist or you can reach out to Southwest on Facebook or Twitter and they can help as well. You can also cancel at the airport at already mentioned. -Blake
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Well make sure when you share all your experiences you share the good too.. Oh right you would only come here to complain not to say hey my flight today was on time and the service was great. And 45min that's not that bad of a delay I had a 2.5 hour delay last week yet I didn't call/email to complain because I get delays happen.
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07-27-2021
12:54 PM
07-27-2021
12:54 PM
You can actually access the community without paying for the Wi-Fi sorry you had to waste your money to come on here and complain. Also feel free to direct your complaint to southwest directly Contact Customer Relations
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07-27-2021
12:50 PM
07-27-2021
12:50 PM
In air travel delays happen on every airline. WiFi breaks on every airline. I was 2 days late on Delta thanks to a maintenance issue and I've also been 5 days late on Southwest thanks to a winter storm in Texas (not SW's fault) it's life. Now how each airline handled the delays made the difference that's why I stick with Southwest. As already mentioned you should contact customer relations as they are the department who handles past flight issues. This is a public forum and the tools don't exist here to resolve your complaint that's why we recommend you reach out to the team who can help you. -Blake
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07-27-2021
01:04 AM
07-27-2021
01:04 AM
Each passenger can have up to 2 checked bags and 2 carry on items (1 suitcase for the overhead bin and 1 personal item that goes under the seat in front of you) -Blake
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07-27-2021
01:01 AM
07-27-2021
01:01 AM
First off because this is a public forum you should edit your post to remove your case numbers for your protection. With the LUV voucher being issued the team at customer relations is probably understaffed thanks to covid and this would cause a backlog. Your best bet it to Contact Customer Relations since that is the team who can assist you. -Blake
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Travel funds from a trip booked on Southwest.com can only be used on flights. Travel funds can't be used on car rentals or hotels. -Blake
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If your referring to the wanna get away sweepstakes that happened in June the promotion said allow up to 8 weeks after the promotion ends to get the points. Did you win any big points? I won 250. -Blake
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It's based off of when you bought EB those who buy EB a month in advance should receive a better position than the person who bought it a week in advance. You would also be assigned a position after the A List customers. -Blake
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Funny you mention Bangor, ME. I just had to book my brother on United today to/from Bangor because SW doesn't fly there maybe someday though but for now your best bet is to share your suggestion with southwest directly on Facebook or Twitter. -Blake
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07-25-2021
10:48 AM
07-25-2021
10:48 AM
At the ticket counter/gate you can buy upgraded boarding which is different than EB check in. EB check in must be purchased at least 36 hours before your flight. -Blake
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Yes you can combine them with just a little work You would book a flight that you don't intend on taking using 2 or 3 of the travel funds as long as the funds cover the whole flight. Once booked cancel that flight and use that confirmation number with 2 more travel funds and book another flight and cancel it. Now do it one more time to get the 6th fund and cancel you would have 6 funds combined in to 1. Keep in mind if 1 fund expires earlier than the others the new booking will take on the earliest expiration date so when it comes to requesting the voucher you can do that up to 6 months after the travel funds expire so combining could affect your date to request by. Example: You start with 6 confirmation numbers (ABCDE&F) Use Travel fund A B and C to book a flight and cancel Use confirmation X (from just booked and cancelled flight) and confirmation numbers D & E to book a 2nd flight and cancel Now use confirmation Y (from 2nd cancelled flight) and confirmation F (your 6th travel fund) to book a 3rd flight and cancel. You will now have confirmation Z which combines ABCDEF Hopefully this helps and makes sense -Blake
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If your plane can't get to you because of weather then your plane can't go. Your welcome to share your feedback with southwest directly Contact Customer Relations -Blake
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07-24-2021
02:28 AM
07-24-2021
02:28 AM
Yes the weather was nice in San Antonio today (hot but nice finally) Thursday not so nice. Anyways where you were going may not have had nice weather or maybe the plane needed to go out of service and that may have caused your flight to be cancelled. Flight delays and cancellations happen all the time (yes last minute too) airlines can't predict weather, crew problems, or maintenance issues days,weeks, and months in advance. Your best bet is to reach out to Southwest as suggested that way they can look in to what happened with your flight. I've flown in and out of San Antonio many times and have always had great service even when our flight arrives late like this past Monday at 2am they still greeted us with a smile. -Blake
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So based on the information You provided I'm guessing you were flying on a Saturday in October. If that is the case You could do the flight at 2:25pm where it stops in Nashville with no plane change and your parents can board and you would all connect in Dallas so in your case it would be a 2 stop 1 plane change flight but at least you would be on the same flight from Nashville together and the Dallas to San Jose together. Sure in this case you can't help in Nashville but you could save a seat for your family -Blake
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07-23-2021
11:16 AM
07-23-2021
11:16 AM
Looks like it's a great time to bring this back to the top since Southwest is modifying its schedule for September and October. If your flight is changed you can make a one time change on the app or website with no fare difference (as long as the flight is within 14 days and city pairs remain the same) For complex reservations you can try the chat feature on the app or reach out to southwest on Facebook or Twitter. Phone call volumes are high so I would avoid calling at this time -Blake
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07-23-2021
11:10 AM
07-23-2021
11:10 AM
First off sorry for your loss. I am glad the crew was nice and took care of you on a flight that is a tough one to take. If you get a chance i would share your kudos with southwest on Facebook or Twitter so they can pass on the kudos to the crew and their supervisors for praise. -Blake
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Sorry you have had a delay in getting the voucher keep in mind this is an exception to the expired funds so they don't have to give you the voucher they are just being nice sure it may take time but it will come Southwest has just been overloaded lately so it could be a backup in the system.
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