07-20-2021
07:29 PM
07-20-2021
07:29 PM
You could reach out to Southwest on Twitter and maybe they can send you some kick tail coupons. I know they still have a program but they might have stopped sending out the coupons during covid (kind of like drink coupons) -Blake
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@DaveSnell First off for your reservations security I would edit your post to remove the confirmation number as this is a public forum. I am glad to hear Tish provided great service and got you all taken care of. If you can i would send your compliment to Southwest directly so they can pass it on to Tish and her supervisors for applause. Submitting a Customer Service Compliment Twitter would be the quickest and easiest way to share your praise. -Blake
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Sorry to hear you feel your son was picked on over the mask mandate. Your welcome to share your feedback with southwest directly Contact Customer Relations -Blake
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Yay! Now just need the games back. I beat every level of the mini golf game before they got rid of the games. I thought the games were great for killing time on flights especially for kids and for bored adults. -Blake
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07-15-2021
02:00 PM
07-15-2021
02:00 PM
Sorry to hear your flight was cancelled due to the extreme heat. You can always Contact Customer Relations and they can review your experience and see if any goodwill gestures can be made. -Blake
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07-12-2021
11:19 PM
07-12-2021
11:19 PM
Rapid rewards dining and shopping are great ways to earn points for stuff you were already planning to buy. Once my mom was going to buy a new stove for the house the store told her online only I said hold on let me check rapid rewards shopping and I found a 6 points/$ and the holiday bonus ended up getting about 6,500 points for the $600 stove Points can take a week or 2 to post to your account but its an easy way to earn points. -Blake
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Your inbound flight from fort Myers was delayed because of the weather in Orlando. The FAA had a ground stop and that means planes can't leave or take off. The planes you saw leaving were the ones already there so when the ground stop ended they boarded and left because your plane didn't get to leave yet it was affected by the ground stop. Had your plane come from somewhere like Atlanta it may have left on time then been diverted because of the ground stop. Your welcome to Contact Customer Relations and they can review your experience however because this was a weather delay there is not much they will be able to do because Southwest can't control the weather. -Blake
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07-10-2021
11:13 AM
07-10-2021
11:13 AM
@dfwskier wrote: @Salvador441 wrote: As for the phone running Android 8.0 and Chrome, this does fall under our supported devices so I'm going to have to look into your specific flights to investigate further. Can you please DM me what flights you were experiencing this on? Even just O-D, date, and approximate time of departure is helpful as I don't anticipate you have flight numbers memorized. Are you employed by Southwest Airlines? I am wondering the same thing. They don't have the employee logo next to their username just new arrival.
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07-10-2021
12:01 AM
07-10-2021
12:01 AM
So you got an A boarding pass and your not happy? A lot of other people who buy EB end up with the B boarding group. Why were they ahead of you? A List customers and their companions get assigned boarding passes before EB folks. 2nd if an A List customer or A boarding pass customer were to cancel then the next person to check in will get that A boarding pass even if they check in say 5 hours before the flight. A List folks can fly standby so those A group passes could open up. Also if there is a delay that would affect other A group customers they could be moved to other flights. If you are really that upset about getting an A boarding pass you can share your feedback with southwest directly though one of these contact methods Contact Customer Relations -Blake
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07-09-2021
05:46 PM
07-09-2021
05:46 PM
@sherritenn wrote: If you want to get in the queue plan on at least 3 hours lead time. I called at noon today and my whole conversation including the wait to get an agent was 9min total. Glad you got the issue resolved though. See sometimes just being patient works out. Sure that hold music is not the best but once you get someone and they get your issue resolved its worth the time and effort. Maybe next time just put the phone on speaker while living your daily life until they come on.
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07-09-2021
05:40 PM
07-09-2021
05:40 PM
Sorry your flight was cancelled. Weather is rough around the country from storms here in Texas to the topical mess in the north east from Elsa. This causes planes and crews to be grounded and that results in cancellations. Trust me airlines don't want to cancel flights but sometimes they don't have a choice. Once travel is complete you can Contact Customer Relations and they can review your flight and look in to possible compensation. -Blake
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07-08-2021
09:42 PM
07-08-2021
09:42 PM
You could always reach out again and maybe that new representative you get will understand and might be able to do something different. Another thought maybe you could book a flight with the voucher and when you cancel you will have a travel fund and maybe 6 months down the road once that travel fund expires you can call with that new travel fund asking for a voucher minus the $100. I have no idea if it would work or not and sure if it worked you would lose another $100 but maybe you could then use the funds. I don't think they will extend a LUV voucher so that's why I say book a new flight. -Blake
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07-08-2021
06:52 PM
07-08-2021
06:52 PM
Since you are under 18 you won't need ID however if you look older than 17 it doesn't hurt to have an ID (school or state ID) just in case. I was big and tall at 17 and never had any issues saying i was under 18. -Blake
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Your son in law can Contact Customer Relations and they can investigate. Sorry to hear your son in law had these issues. -Blake
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I'm just curious when you say you were rebooked on a flight arriving at midnight was that for a flight departing same day? If so then I don't think the airline would be responsible for covering a hotel an extra night because they gave you a flight departing same day you just didn't like the flight so you changed it and the hotel could have been avoided. If that midnight arrival rebook was for the next day and you got it moved to earlier that day (still 1 day later) then yes depending on the reason for the cancellation compensation should happen.
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Did you have the Southwest app already installed before departure on your phone/tablet? If so does it give you an error message? -Blake
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07-08-2021
12:51 AM
07-08-2021
12:51 AM
@nakubo wrote: I called this morning and for the first time, I was provided with a call-back option. Luckily, the agent that called me was able to contact their Help Desk and resolve the issue. The extra points deducted in error were refunded back to my account. All's well that ends well! Glad to hear they got everything straightened out and that you got your points back! -Blake
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So the date you are wanting to travel is more than 6 months from now? Keep in mind the LUV voucher can be used to book a flight for anyone so you could book the flight for your brides mother and 2 sisters as long as the travel is complete by the expiration date. If 1 half of the trip falls before the expiration date you can book one way flights to use the travel funds on the outbound flight. You sent the airline an email asking for an extension they gave you one. Sorry if it's not good enough or if you feel they should go back and fourth a couple extra times to see if you like the solution they gave you. My guess is when the representative got to the email the funds were expired so they read it as I'd like an extension and that's what they did. Had they gotten to your email before the funds expired they would tell you to email again when they expire the problem there is if they say that most would be unhappy that they have to reach out again and unfortunately the airline can't win in this case because if they help like you asked and your not happy they lose and if they say try again later they lose. Maybe you can find somewhere to go in the next 6 months or gift the voucher to a friend if you can't use it. -Blake
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I know back when peanuts were served on Southwest flights they allowed some with peanut allergies to pre board so they could wipe down there seat and tray table if they wanted but now days I don't think they would let you since nuts are less on Southwest flights since they no longer serve them just a few customers might being them on. You could talk to the gate agent to see what they can do but now days the most I've seen done is an announcement to please not eat nuts on this flight because of a peanut allergy. -Blake
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Your best bet is to reach out to customer relations again and just hang tight the hold time may be long but they should be able to investigate and figure out what might have happened. You could also reach out to Southwest on Facebook or Twitter in a DM and they can assist as well. Once you get this resolved feel free to come back and share what the customer relations representative told you the issue was as I'd be curious to know what happened if your comfortable with sharing. -Blake
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@Bill91505 wrote: I am also having the same problem finding a flight to Cancun Oct. 18 - 25. It is funny that nobody officially have responded from Southwest about what is going on with the "Wana Get away fares". Wanna get away seats and fares are limited. Keep checking back as seats could open up at any time. You can also check out the low fare calendar to see if any other dates/prices would work for you. Sometimes being flexible with your travel dates if your able to can save you a lot of money. - Blake
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Fox Sports is not currently a channel offered on Southwest flights. You can see a full list of available channels to watch Here -Blake
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Sorry to hear your flight was cancelled and when you were rebooked you ended up with a delay on the tarmac those are no fun but they do happen for many reasons from a ground stop, traffic on the runway, or maintenance just to name a few. In my years of traveling its rare that I have seen a $200 voucher offered by the gate agents unless it was an oversold flight so I'd say that's a nice start. Sure you may not be happy with the $200 however if you fell like you should get more your welcome to Contact Customer Relations as they are the department who can look in to your experience and offer another voucher if they feel one is warranted. -Blake
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@SouthWORST wrote: Yep SouthWORST Loves to use weather as the Excuse for incompetence. Funny that all the other airlines flights to same destinations at same time aren't canceled or even delayed. And since when do you immediately cancel a flight due to weather? Not even delayed.. I guess SW has some unique weather monitors that other airlines don't use. STOP LYING to your Customers SW They will proactively cancel a flight when they don't have a crew because that crew could be stuck in a city with weather. They will also proactively cancel a flight if the weather will be bad by the time a flight were to arrive at your destination or another destination that your flight is scheduled to go that day.
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07-05-2021
10:16 PM
07-05-2021
10:16 PM
Great point that LUV vouchers don’t cover tax the way around this is book a flight with 2 vouchers and pay the taxes then cancel immediately after booking and request a refund for the taxes the LUV voucher will become a travel fund that will cover the taxes when you go to book the flight you want. -Blake
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07-05-2021
10:13 PM
07-05-2021
10:13 PM
I’ve been on lots of SW flights and only once did a FA mention the credit card but no extra points however sometimes on the entertainment portal they have a inflight offer which can be different than the regular public offer. yes on Frontier, Spirit, and Allegiant I have been given the credit card talk on every flight I’ve taken with those offers and i hate that talk but it is what it is. -Blake
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If you go to check in on the website it will always make you hit the check in button even if you are already checked in. The website won’t show you the boarding pass until you check in so even though you may be checked in no need to worry if you check in again your same boarding position will still be there. -Blake
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07-04-2021
10:25 AM
07-04-2021
10:25 AM
The only exception to the 2 checked bags each is if one of the travelers are booked as a lap child then everyone but the lap child gets 2 free bags. -Blake
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You can cancel just your return flight and use that travel fund to book the one way flight from Sacramento. This will probably be easier than calling right now. -Blake
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I would reach out to Southwest on Facebook or Twitter for assistance.
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