04-27-2022
10:49 PM
04-27-2022
10:49 PM
Yes all southwest planes have a changing table onboard usually in the front lavatory.
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@vtayeh wrote:
Received a message 4 hrs before my flight that my flight was being delayed 1 hr. So instead of arriving to the airport for the original flight time, I decided to stay at home
I don't mean to be rude - but why on earth would you do this? An hour isn't a huge difference, and things change. It makes no difference if you travel solo or if you have 10 kids. You should always plan to be at the airport for the originally scheduled departure time.
--Jessica
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Funds don't go back to vouchers the funds will be under your flight confirmation number
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Hi everyone, we are closing this thread for commenting since the conversation is getting off-topic.
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04-20-2022
09:58 AM
Sure I can do that but my 12 month old won’t wear a mask at all. His doctors say it’s not safe for him to wear a mask even if he would wear one.
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Was the reservation actually canceled or did you end up paying the $1100 and become a no show where you lose the value of your flights as well.
Southwest has no cancel fees and during IROPS (delays with a missed connection) no fee to change a flight (no cost to change ever but in this case no fare difference collected) if the delay was minor they may make you pay a fare difference to change flights but unfortunately I'm afraid you got scammed.
The only other thing I can think of is did you end up talking to the southwest vacations team which is awful from what I hear. Was it a package booking
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04-17-2022
01:25 AM
04-17-2022
01:25 AM
If your kids are 6 or younger you can board between the A and B boarding groups if this is the case I wouldn't spend the money on Early Bird check in because you could potentially buy a B boarding position depending on how many buy EB on your flight and you would board before that paid position
If your kids are over 6 years old You could buy EB for 1, 2, or all 3 of you and that will improve your boarding position (as already suggested)
Option 3 would be check in at exactly 24 hour mark and if your over a mid B boarding position you can try and pay for upgraded boarding at the gate which is $30-$50 a person per flight (connections not included) this will get you in the A 1-15 group this will get you a great boarding position while EB you could still end up as a mid B
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04-17-2022
01:19 AM
04-17-2022
01:19 AM
Once you type in one name on the reservation (pick any name on the reservation it won't matter which one you enter) and enter the confirmation number and click check in everyone will be checked in.
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I changed airports from Providence to Hartford for the same reasons you had. Called Customer Service and the flights were changed immediately. Maybe you had an inexperienced Rep?
BTW, in my experience the Southwest Reps are always pleasant and easy to work with. Kudos to them all!
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We had a similar issue. We had a group of 20 on the non-stop from Jamaica to HOU on 4/25. Not one of us received a notice, a phone call or an email from that "great" customer service at LUV. Fortunately one of us wnet to get flight information for our hotel and shuttle and low and behold...there was nothing listed!!! We had to call and sit on hold for over an hour to finally get it sorted out. Our 3 hour non-stop has become an 8-1/2 hour cluster! Awful. But not getting any notification was worse!!
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I fly out of BDL (Hartford) and PVD (Providence).
PVD has 3 parking garages...2 owned by the airport and one that was owned by the airport but is now privately owned. I park in the private garage (called Red Beam Garage C). It is a good deal cheaper than the others and is still on airport property. There are very few off-site lots at PVD. If I stay overnight the night before I stay at the Holiday Inn Express.
BDL has a parking garage and 4 lots scattered around airport property. The garage is expensive. In winter I park in the garage as things can get brutal around here. In other times of year I park in what's called Express Lot 1. It is next to the terminal and not a long walk. If there is a shuttle waiting I take that, if not I walk. There are a lot of off-site lots at BDL, and I have friends who always use the Parking Spot. For overnight stays I use LaQuinta.
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I had booked 6 seats from PVD to MCO in late June. The outbound flight was changed from 12:10 PM to 5:00 AM. Not a good time with 2 young kids. None of the other PVD-MCO flights were acceptable so I looked at other airports in the area and I found inbound and outbound flights from BDL instead. Called customer service and made the change. They were very accommodating AND I got 6,000 RR points back in the process.
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So vouchers don’t cover taxes so you would have to do something tricky
first book a bogus flight for say $250 apply the 2 vouchers and pay the taxes
next immediately (within 24 hours) cancel that ticket and request a refund for the $50 or whatever the total is. The vouchers will now be a travel fund held under the confirmation number you are canceling (remember it)
now go book the flight you want using a voucher and the travel fund and you will then be able to use all those vouchers.
it takes a little work but this way you can use the vouchers
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04-12-2022
06:51 PM
04-12-2022
06:51 PM
Did you not notice a bunch of people stand up and leave or a bunch of people show up all at once that’s usually a sign that a gate change occurred and then I would look at the app or the departure board because sometimes things change so fast the gate agent could miss the change because they could be busy working other flights when a change was made.
your welcome to share your feedback with Southwest directly by clicking on the contact us link at the bottom of the page
-Blake
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04-05-2022
11:42 PM
I live in NM and have seen on at least 5 news outlets about the issues, SWA and others had over the weekend, and much of that was due to the weather, but other issues as well. I'm not fully aware that is wasn't any hoax that that airline brought up to cover anything up. Since you only posted this 12 hours ago, I'm only going to assume you don't have access to television. Honestly, I'm sorry that you had to experience this, (and the thousands of others) as it's not fun at all to be stranded at an airport (been there/St. Louis) and having plans changed. As for your other issues, I can't help on that end.
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04-05-2022
06:33 PM
04-05-2022
06:33 PM
@bec102896 That is so kind of you to pull that up for me. In looking at that list, gosh, I could spend hours (I'm slow) for several days learning them. Kudos to you for only missing a couple. However,
Is grandson Ready? Yes, papa. OK, I'll type while you time. Time:
Albuquerque 1.65 seconds
Good job grandson. Ready again? Yes, papa. Time.
ABQ 1.15 seconds.
Thanks, bub, now go do something more useful with your time. Ok, papa.
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04-04-2022
12:06 AM
04-04-2022
12:06 AM
@smoreho3 @mrsstats @TobyLibby This was posted 13 hours ago and the poster mentioned they flew in 7 hours, so this is after the fact posting. I was/am going to suggest that you may just go a bit early and show all your information to the ticket counter and they hopefully can make some type of adjustment for you. I don't know how that works after boarding numbers have been assigned, but maybe you could have requested a pre-boarding pass for the mix-up. I'm curious to know how this came out, can you give us an update please. Thanks.
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04-03-2022
10:13 AM
04-03-2022
10:13 AM
Southwest uses B and C terminals in LAS if you arrive in one and have to go to the other you may cut it close especially if your 1st flight is late and connection is on time. Personally I'm not a fan of layovers under an hour.
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04-02-2022
09:42 AM
04-02-2022
09:42 AM
You could be on a black list,or you could be in a country that cannot get to the SW web site. The web site is not available to every one in the world in every country in the world.
Your solutions:
1) Use a VPN .or.
2) Click on "contact us " below to get to Twitter or Facebook .or.
3) Try the SW app chat function.
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@ZevSupport wrote:
Try reaching out to customer service to see if they can assist with this. Only the funds set to expire on April 1 will, not any combined (and later expiring) funds.
This is 100% incorrect. It might be a good idea to edit your post so that misinformation isn't spread.
As noted by others, when you co-mingle funds the earliest expiration date applies to all funds on the reservation. This may change someday, but this is how Southwest has always done it to-date.
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03-28-2022
06:36 PM
03-28-2022
06:36 PM
@bearkissjim wrote:
good advice - thanks! in this case we each had separate bookings just in case already...
but the best news is the email did arrive - companion pass is now in effect - we cancelled their flight & rebooked them as my companion!
hoping to get a lot of use out of it - because we were fortunate enough to get companion pass at end of 2019 & all of 2020 and well we all know what happened and DIDN'T GET TO USE IT A SINGLE TIME!
we plan to make up for that this time!
Don't forget to use the companions funds before they expire. You can use the funds to pay the government tax (for the $5.60 fee each way or higher for international flights)
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03-28-2022
10:26 AM
03-28-2022
10:26 AM
Can you clarify your last point? If everyone gets off and is deboarded, then yes, you can rescan with the gate agent
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03-25-2022
12:50 PM
03-25-2022
12:50 PM
@bwallet wrote:
However, there was one change that did catch my eye. AL and ALP now receive free same day confirmed changes. In the past, it was just same day standby. To me, this is a fair major plus. Yay!
Where did you see this? I only read this was for WGBP fares... for everyone.
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03-24-2022
06:27 PM
I have had issues the last 3 times I have tried to buy A1-A15 after clearing A-List standby at the counter.
Twice, the agent was patient and helpful, but had to call into the help desk. However, it took anywhere from 5-15 minutes, thankfully there was no line. The other time the agent refused to try and said I was not eligible due to being a standby (even though I had cleared).
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@JPsnakie wrote:
It was a credit by southwest. I have been reaching out to them and one agent told me I should post here also.
Since this is a customer forum, it is good for getting suggestions, but things that require a resolution rarely receive that here.
As I said earlier, e-mail is the way to go.
Good luck
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03-23-2022
04:01 PM
03-23-2022
04:01 PM
Coke Zero is sooooo much better than Diet Coke. Cherry Coke Zero was the only thing to get me through being pregnant 😂😂😂
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The system won't let you make 2 accounts (with different names) under the same email that's interesting must be an update because back in 2014 I created my sister an account under my email (she didn't have an email at that time) and so technically we both had an account under my email up until she updated to her own email a couple years a go (I still randomly get her monthly emails to this day) maybe they think it would be a duplicate.
You could always call 800-435-9792 and maybe they can create the account under the same email as I know several people do share an email address.
Another thought if you have a work email use that for creating the account.
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@Yolanda21 wrote:
Sorry can't help, are you serious? Frustrating is not even the word. Any advance on how to get refund or points refunded?
if you booked with points go ahead and cancel, the points are fully refundable.
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03-20-2022
04:56 PM
03-20-2022
04:56 PM
If this post if from a week ago then hopefully you are home by now. Hopefully there is not a next time, but if there is let us know the city pairs in case we have any suggestions about what to ask for in terms of the rebooking.
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