Some airports call it the premium passenger lane. Keep in mind if you use the flyby security it usually won't include the pre check access so if you have pre check you will be better off going to that line. -Blake
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So glad your daughter was able to make the flight and glad the crew got your daughters watch that was left behind at security. Stay safe and i hope you make it though this storm ok. -Blake
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08-29-2021
01:13 AM
08-29-2021
01:13 AM
You can reach out to southwest on Facebook or Twitter and they can look up the voucher to see if it is expired or if the voucher was used. -Blake
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08-27-2021
09:44 AM
3 Loves
I want to take a moment and encourage everyone to refresh themselves on our Community User Guidelines. We want all Members to feel comfortable sharing thoughts and ideas here, and we ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive. Thank you.
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You complained to them weekly? Maybe you were put on a naughty list 😜. you can always try sending a message though the website or call customer relations for assistance. I contacted them a few days ago and had a response in less than 10min. -Blake
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08-26-2021
08:10 PM
08-26-2021
08:10 PM
@yogamon Do you know every city your plane was scheduled to be in today? It is so naïve to look only at the weather where you are and think "it's totally clear, everything should be fine". Your plane could have been in 6, 8, 10 cities today. And once again, flights are not cancelled solely because not enough seats are sold. --TheMiddleSeat
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08-25-2021
04:57 PM
35 minutes? Ugh..... Lots of factors obviously go into connecting flights....you might want to take a look at the historical delays from your arriving and connecting flights... Are there additional flights in case you miss your connection? Are those flights at capacity/ sold out? Secondly, are you the last flight out? If so, SWA seems to be more accommodating to connections at the end of the day (I know after having sat on flights delayed for 45+ minutes waiting for connecting passengers) What gate do you land at and what gate is the departure for the connecting flight? Even If you land "on time" but by the time you disembark and then the time it takes you to get from one end of the airport to the other..even if you make it on time, welcome to your "Middle Seat"even though you are holding A-19! Typically if you are "first flight out" in the morning, you will be OK..anything after that is a crapshoot Wish you luck!
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The good news is that all Apple devices running the most recent software (14.X as of this post) are compatible with the video options on the portal. Supported browsers are Safari and Chrome (the most recent two versions) so make sure you’re using either of those. Additionally, there is no need to use additional software (like AirTime Player) since the latest versions of these browsers have DRM capabilities. If these aren’t your primary devices it might be a good idea to make sure they’re plugged in and connected to WiFi the night before your flight. Often, devices coming home from a trip connect to a WiFi network for the first time onboard the aircraft and attempt to run background services, all of which will be restricted onboard, and will result in that device constantly resetting its network connection. I personally have the SouthwestWiFi network set as a “low data” network on my iPad for that very reason. To do this next time you’re connected onboard: Go to Settings Click WiFi Click the i next to SouthwestWiFi Toggle on “Low Data Mode”
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08-21-2021
05:38 AM
08-21-2021
05:38 AM
I read it. Totally agree Southwest has gone downhill.
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08-19-2021
04:56 PM
08-19-2021
04:56 PM
@chgoflyer wrote: @ Who were you quoting? Australia? The OP had a link to an Australian hotel group in the post -- right after the words " I flew with my uncle on vacation. One of the best hotels we had already booked'' Was this post moderated out of existence? It appears so
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I just tried booking your itinerary and I did not get an error, however, there was only one flight result for SEA > CUN leaving on 9/3, and it leaves pretty early: # 1239 / 601 5:40AM 3:55PM 1 stop Change planes DEN 8h 15m --Jessica
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If you're suggesting Southwest is lying just to mess with you I don't think anything will ever satisfy you. What else would you like Southwest to do? Fax it to you? There's a lot of variables between Southwest and you that neither of you can control. Just because something goes wrong in that space does not automatically mean Southwest is screwing you. --TheMiddleSeat
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You should be able to bring them on the plane just be sure you bring enough for your flight crew 😜 (and me) -Blake
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08-17-2021
04:56 PM
08-17-2021
04:56 PM
I know TPA and SRQ are co terminal/sister airports I don't think RSW and TPA are co terminal/sister airports so you may be stuck with a flight to/from RSW or you can request a refund and book to TPA. Since your flight was changed by Southwest you can get a refund to your original form of payment if you choose to go that route you would need to reach out to Southwest by phone, on Facebook/Twitter, or you can use the in app chat feature. -Blake
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08-16-2021
08:04 PM
08-16-2021
08:04 PM
@spratrat,. So sorry this happened. An after midnight trip from IAH to HOU will not be fun. The only good thing is less traffic on the road so hopefully less worry about not having the children in car seats. The fare from one airport to the other was about $65 via Uber about three years ago (and about $1 per minute). Plus I always found that catching an Uber or Lyft from IAH was more complicated than I liked, so Hobby was always my airport of choice. I hope the trek goes well and the children are sleeping. My child never got sleepy on a plane or in a hired car, no matter how early or late I traveled, so I know you cannot count on that. My heart goes out to you — it was always hard for me to grasp just how big Houston is in land area. I agree with you that it doesn’t seem like the two airports should be counted as being in the same city.
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08-12-2021
09:28 AM
From a voucher email I received: "Please allow up to 30 days before this voucher arrives to your email."
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I would search your email for the subject line of “Here’s your Southwest LUV Voucher” and this should pull it up if you happened to miss it in your email if using Gmail be sure to check your promotions folder and the spam/junk folders as emails sometimes go to the wrong place. if you still haven’t received it after checking the folders and trying that subject line in the search bar of your email then I would Contact Customer Relations again and make sure they have your email address right and ask them to resend. A friend of mine had a voucher resent last week and got it the next morning. I also just got a voucher last week and it went to my regular email folder so double checking couldn’t hurt. -Blake
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Sorry to hear you had fraudulent activity on your account. to start I would change your password while waiting to get a resolution from Southwest. I would also Contact Customer Relations so they can get the investigation started. Keep in mind this is a different department than the regular phone number you call for reservations. -Blake
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08-11-2021
04:52 PM
08-11-2021
04:52 PM
I think it didn't happen. No turtle fanatic mistakenly calls them tortoises in the same sentence. It blows my mind why so many creative writers come here to leave random messages and then vanish. What purpose does that serve? There's no ad revenue or click bait. Yet it gets spammed on at least three threads. So curious.
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08-11-2021
08:44 AM
08-11-2021
08:44 AM
@jksobonya wrote: @BirdofHeaven wrote: Whatever happened to the constitutional mandate of the right to pursue happiness? p.s. What's with the turtles? --Jessica You mean NOODLE, WATER COLOR, NOOKIE and BABY SPOCK?
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I don't think I've ever gotten an alert telling me to check in - when would they send this? Not everyone checks in right at 24 hours (although many do). I do get an alert *after* I've checked in telling me my boarding position. I also get an alert when the plane is boarding, but that's about it. --Jessica
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For what changes southwest is making you can always Contact Customer Relations to see what they can share however since this is a customer to customer forum you probably won't get those answers here. I know things are changing behind the scenes (happens all the time) but some of those changes we don't see as customers. -Blake
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08-09-2021
02:05 PM
08-09-2021
02:05 PM
Hello I would like to ask if anyone is familiar with the training times an location in Phoenix AZ for customer service position? Thank you!
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08-08-2021
06:45 PM
08-08-2021
06:45 PM
FYI: It's been widely reported that Twitter and Facebook DM replies from Southwest are taking much longer than "usual" these days. For many it's taking a week or so to get a real response (there are auto-replies sent initially), and for some, they've not received any reply at all, even to follow-up messages. The chat function, when available, seems to be the best route at the moment.
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08-08-2021
05:10 PM
08-08-2021
05:10 PM
With every ban comes a work around. You can get a Psychiatric Service Dog document as easy as you could get a ESA paper. https://www.emotionalpetsupport.com/?gclid=EAIaIQobChMIuKLVlLii8gIVsyCtBh3FfgsTEAAYASAAEgLP7fD_BwE
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If they can fill planes to and from a given city they will beat path to get gate space at the local airport. If they can't project a reasonable profit it just isn't going to happen🙁. I remember when SWA flew to Key West, but they scrapped that destination 5 or 6 years ago, just couldn't fill the planes
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Oh man, story of my life right here! PHL is my home base. We've had a lot of nonstops eliminated on various routes, it's true. I was afraid for awhile that Southwest might leave Philadelphia altogether like they did in Newark, NJ. Thankfully that hasn't happened yet! But, I think as a whole longer nonstop flights are being broken up across the country. I assume shorter flights = more flights per day = more revenue for the airline. --Jessica
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08-04-2021
03:04 PM
08-04-2021
03:04 PM
@dfwskier wrote: @gsking wrote: No 3 dots for me as you'd expect. Just 3 dots and lines to get this. Really Annoying. What OS are you running? Chrome on both my Chomebook and I Pad is operating normally. This response s from my Chromebook. The earlier one was from an I Pad. Perhaps reinstall Chrome? Allright, this post is via Windows 10. So for me, Chrome operates as it should on all Operating Systems.: Windows, IOS and Android. There is something unique about your setup that is causing your problem.. The problem is not endemic to Chrome. See the suggestions earlier in the thread to make sure that your Chrome browser is not set up in portrait mode, and to try reloading Chrome.
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If you'd like to see the airline institute lifetime awards, you probably should tell the airline. Here's how: https://community.southwest.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/87244
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