05-16-2019
02:35 PM
05-16-2019
02:35 PM
@TheMiddleSeat wrote: This is a great question and I'm surprised it hasn't been asked before. Unfortunately I don't have an answer for you, but please let us know if you try doing it and how it goes. --TheMiddleSeat I'm not sure there is an opportunity to have that added. I recently used a gate pass on the other guys at O'Hare and I don't remmber being offered to present my Global Entry card, although I did fly them once last year to Canada so they would have had my KTN if they looked me up from driver's license. They did however send me through their priority checkpoint. Southwest may be able to have you use the Fly By, if not TSA Pre. (Southwest can allow Fly By, TSA must allow Pre - since you aren't paying TSA fees on a gate pass that seems less likely?) But bring your card and ask anyway, while allowing some extra time.
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@Ivanhoe10 wrote: ...This could of easily been me, it was a Joke!! I hope to see an apology from Southwest on this soon, or you have lost a customer in me, seriously.... I don't think you will see that, since the passenger may be having a grievance against the airline they won't be able to comment on the situation. Hopefully the passenger was re-accomodated quickly and given some LUV to make up for the situation if the fact-finding back at the terminal warranted it.
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Concur, I've never seen them actually measure a suitcase. Although maybe they didn't have to argue if someone had one of those "month of stuff" international suitcases, no one would argue, you are going to the airport expecting to pay. I also think you'll be fine and second the recommendation to watch the weight. I've been bounced a few times for a pound over, but usually there is something that you can carry on instead, or if you have multiple bags shift things around. Pro-tip: if you think it might be an issue, get the heavy one weighed first. You don't want to send off your light bag and then find out you have a heavy one with no place to shift a pair a shoes or something.
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@Shacka1 wrote: @bec102896 thank you for your response! That does make sense and I did try what you suggested, it did not work. But for example flying to Turks and Caicos, I knew that FLL was a stop, so I was able to look at FLL - PLS, and yes you are correct, the connection was cutting it too close. The only issue that I have with this is, doing it this way. I won't always know which other airport to put in to try and find a flight. For PVR, I have no clue! It's just so much easier for me to go with someone else unfortunately, I love SW but lately I've been striking out with finding good flights 😞 Guess I can always call if it comes to that Go to this page and search from your destination using "direct" only to see which airports are possible connections. One caveat that came up, the routes will show as available even if they are seasonal or on certain days of the week which can also be a reason that a city pair that you know have flights isn't showing up on the dates of your search.
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I think so: https://www.southwestaircommunity.com/t5/Rapid-Rewards-Credit-Card/Upgraded-boarding-question-with-priority-card/m-p/91273 Duplicate post, but where you have a specific question it is correct to start a new thread rather than adding on to this one, so directing any additoinal follow-up there.
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@SumEMT wrote: The language is a bit confusing... I just upgraded to the priority card today,f the premier card, which I've had over 4 years. Do I have to wait until my next anniversary year in order to get the upgraded boarding benefit? Or can I use that benefit immediately? I have a trip coming up in October. I'm wondering if I'll be able to upgrade our boarding at that time, using this benefit. Thanks for the help! I think you get it per year, so immediately, and then it refreshes (use it or lose it) by this time next year on your 1st anniversary.
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@atulprasad wrote: Does anyone know what is the reason for not allowing A-List Preferred passengers to enter through the Lane earmarked for Priority boarding passengers at SJC ? This is the third time this is happening to me. Given that it is only Southwest and Alaska that boards through this terminal, why should one have to pay for TSA pre, or the CLEAR if one already has a Priority status on the airline. This is the only airport where I have this problem. Has anyone faced this? The link says that there is supposed to be Fly-By priority lanes. Is there only one checkpoint or could it be at a different checkpoint? https://www.southwest.com/html/air/airport-information.html If the issue is your ticket then make sure your account info is linked to your ticket, it should be showing A-List or A-list preferred on there to allow you use of the Fly-By lane. Maybe you can clarify if there was a lane, but they didn't let you use it vs not finding one?
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05-12-2019
06:58 PM
05-12-2019
06:58 PM
@chgoflyer wrote: @DancingDavidE wrote: This I think is a great clarification for the preponderance of families traveling with one or two parents and one or two kids. So very good in that regard compared to the vague (but nearly identical in practice) "an adult traveling with..." statement that we had before. I think it helps in the case of the extended adult family members that the gate agent will have new authority to rely on to limit the number of adults - that's great too. I presume they can situationally allow more in their judgement. Still not clear necessarily that if there were three kids, and three adults, would they be prevented from lining up in two groups as you mentioned? Or, alternately, now that they mention two adults instead of one, what happens when two parents and two children try to board, but one child is over age 6? Previously, it would seem to make sense for one parent to board with the younger child and the other two to board at their assigned positions, since technically they only allowed a single parent with the under age 6 child, but now that they allow two, everyone boards together? Or would the older child (say, 8 years old) be stopped from boarding, and told to board at their assigned position? Many of us had already interpreted the previous wording of "an adult..." that if two adults were traveling with a child then they were both an adult... So the new example defintely locks down the interpretation of "an adult..." traveling with a child (regardless of number of other adults traveling with the same child to now be restricted to two adults. I think additional clarification would be that adult status is confirmed by having an adult ticket, as opposed to age where according to other common definitions a ten year old wouldn't be an adult, but it seems Southwest would consider them to be in the two adult count. In practice, we and many others were always allowed to board with two adults and one baby. I'm confident that internal training on the matter supported it. The issue was gate agents using discretion to allow three (or more?) adults in some cases but not others, or perception of being prohibited even if the internal guidance was clear.
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@chgoflyer wrote: My assumption would be that the priority given to EBCI boarding position would be the same as it is whenever any flight change is made (regardless of who made it -- Southwest or the passenger). Agreed! @chgoflyer wrote: My assumption would be that the priority given to EBCI boarding position would be the same as it is whenever any flight change is made (regardless of who made it -- Southwest or the passenger). EBCI positions are initially assigned based on the time stamp of EBCI purchase. However, if you change your itinerary to a different flight, the "time stamp" becomes the time that you made the change to the new flight. (Essentially, when you "bought" that new flight, not when you bought the first one associated with those funds.) I don't think I had ever seen this written although it makes sense to me. I've only ever seen in writing "time of purchase" which didn't include a footnote about flight changes. This is how I think it would actually work though.
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05-12-2019
06:41 PM
05-12-2019
06:41 PM
@SWDigits wrote: From a mathematical perspective the easiest benefit to quantify is the bump in the earning bonus from 25% to 100% on your qualifying flights. There is also theoretical quantifiable benefit to the "Free inflight WiFi" if it worked as advertised. Other quick thoughts. I think it's implied that you are considering other carriers, so it really depends on schedule convenience, your experience with Southwest versus the experience you'd get elsewhere, pricing, etc. The free wifi was hard for me to put a number on - it would be convenient to have free access on multiple devices - but in the meantime I have many flights where I never buy it at all, or if I do for business travel then I would reimburse it anyway so it isn't an out of pocket reduction but it is still good to save the clients $8. Side note suggestion - what if we could buy wifi in advance with our ticket for easier reimbursement purposes... Anyway, back to the topic, I had a scenario two years ago where I was in range of preferred, but would have had to take some discretionary flights on my own to reach the higher level. I penciled it out at $0.02/point + wifi balanced against the out of pocket, and ended up not going after it. However since I do fly Southwest whenever possible, I certainly would go for it on trips that I was going to take anyway - it's a bit academic as I don't shop the other guys very often anyway, or at least I rarely did when I had companion pass. Even now I'm in a mode where I want to get companion pass back, so unless the cost was far out of proportion I'd take the Southwest flight anyway. My tip would be when you are getting close to consider taking a flight that you would otherwise make as WGA and upgrade it to BS to get the 12x points by incurring the additional incremental cost. The out of pocket to buy one or two BS fares at the end on your own will be much higher than incrementally upgrading a few flights that you'd be partially reimbursed for. Or if you are able to reimburse a BS flight, then take one but it doesn't fit my usual guidelines to do that unless it was last minute travel and that's all that was available.
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05-10-2019
01:09 PM
05-10-2019
01:09 PM
@LW96009 wrote: Since my flight was cancelled, they also cancelled my priority boarding claimingn it would be refunded. I didn't want it refunded because we are still flying. We were sent to BWI and slept in the airport. We were placed in C18 boarding. This is unfortunately the way they have to do it speaking specfically about the boarding position - if the positions are already given out on the other flights then they don't have the mechanism to insert you into that order. Since the flight was less than 36 hours, the EBCI also wouldn't work as those spots had already been assigned for the new flight. Please follow the advice in the other posts about the treatment though, that's not the Southwest way and i hope you get some LUV if you call customer relations. I'd have an amount in mind to help them start the discussion as to what would make you feel better.
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@Aztraveler wrote: I recently heard a passenger say that he bought a collapsable cane for $20.00 and keeps it in his carry on bag specifically for southwest preboarding. He even bragged that he had never used the cane but the $20.00 investment has allowed him to preboard without buying business select fares! That's just a whole different level to brag about it openly, what a miserable person.
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05-09-2019
05:29 PM
05-09-2019
05:29 PM
@SWDigits wrote: @vamarcp wrote: So my follow up question is: Does SWA automatically rebook passenger A's cancelled MAX8 flight (to be passenger B's flight in my above example) using the same res/confirm# ? Or does SWA only inform passenger A that his/her flight is cancelled automatically and allows passenger A (i.e. "Offers the opportunity to make changes") to rebook to another flight at his/her convenience at no cost (again, to passenger B's flight in my example), assuming all this happens well in advance of 36 hours from the flight date/time? @vamarcp I had a non MAX 8 flight reservation that was automatically changed and I was also given the opportunity to make another change to something that I preferred. Everything stayed on the same, original reservation number. Confirmation number yes - would be the same whether you change it, or they change it, or even if they change and then you call the re-change it if you didn't like their choice. There is a different "ticket number" that may be re-issued to correspond to the transaction for getting on a different flight. The ticket number I think would still be a reference to what you originally bought, and you'd get a new one each change.
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@donttouchme wrote: Just wanted to warn my fellow women travelers of an older white man with light, short thinning hair on a flight last night.....He choose a seat between me and another woman. He touched us both repeatedly on the arms and even rubbed my back when I bent down to get something out of my bag. He tried to get me and two other women to accept rides home from him, pushed to try to find out where we lived and made repeated comments about my skirt and asked more than once where my husband was. It was incredibly creepy - he had no bags and said he'd flown to PHX and back that same day. He could be harmless, but it also seemed very important to him to get someone into his car. Be safe! IT was a flight from PHX to DEN. Please involve the flight attendant to protect yourself if necessary. Certainly a reseating would be the least you could request from them. (For HIM to be reseated!) Hopefully he was harmless, so not okay to touch your body though that is so far out of bounds...having the FA lodge a complaint and take his name down would be one way for this to be traceable afterwards. If you would like to make any official follow up, please call Southwest directly at the customer relations line.
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@SWDigits wrote: @Sonokeena wrote: The women then called the fight attendant who justified her actions saying it was allowed to hold seats. It's also strange that the person saving the seat sat in the middle and saved the window seat rather than sitting in the window and saving the middle seat. Strange because I think most people, like you, would go for an open window seat before going for an open middle seat. @Sonokeena"obey flight crew instructions" supersedes all other policy in this regard. But be aware that a different crew might not give the same interpretation. @SWDigitsexactly! This person wasn't playing the game correctly by sitting in the middle unless they were actually trying to save both seats, which we're digging the hole deeper if so. I suspect that many more experienced Southwest travelers would also see this person sitting in the middle and go "harumph" and just keep moving back as a telltale sign of seat saving that they would be back in the open range area and sitting in a middle seat. Something is up, any normal person (excepting @TheMiddleSeat)would be in the window or aisle in that situation.
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05-09-2019
02:49 PM
05-09-2019
02:49 PM
@rsmbbdad wrote: Thanks for the feedback. I will give them a call. I was hoping there was a simple "click" from the online account in question. That would be too easy. Besides, I suspect Southwest does not want folks closing accounts. I should note that there are NO points available in the accout. I just want to stop the emails, etc. Thanks That's a helpful clarification - you could opt out of the email if you have the login info. There has to be a way to resign the account as well, but you may need to call customer support or customer relations to do that. Here are the newsletters: https://www.southwest.com/myaccount/preferences/communication You could also go in and delete all emails from the account and unsubscribe the next time you get a message, they should eventually stop.
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05-09-2019
02:45 PM
05-09-2019
02:45 PM
@dfwskier wrote: Hello. My understanding is that if passenger A's cancellation and accomodation happen more than 36 hours before the flight time of the new flight whichever of A or B bought EBCI first wouldhave the better boarding position. EBCI poitions are determined in order of time bought -- first bought = best position / last ought = worst position. Devil's advocate - I don't know if it is clear when you change flights if the clock is reset, i.e. is EBCI a new transaction on the new flight or is the priority tied only to when you purchased EBCI regardless of intermediate changes to the flight? So your explanation makes sense - purchase EBCI as early as possible and stay lodged in front of the EBCI line as long as your new flight is scheduled at least 37 hours prior to departure?
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05-09-2019
02:40 PM
05-09-2019
02:40 PM
@Aowend wrote: Am I correct that I cannot know if the free TV and movie WiFi is working on my iPhone X until I am on board the flight ? Last time I got an error message that Southwest was a unsecured site and could not sign on ...? I haven’t had problems in the past and I tried through Safari getconnected.Southwest.com And the app...neither worked :((( If you have that airtime (sp? name?) app then you should be okay. getconnected.southwestWIFI.com You (and other readers) can also try starting at southwest.com it should be whitelisted for access behind the paywall.
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@chgoflyer wrote: Discretion by the agent would seem to be necessary, since many different family situations exist, and one rule may not cover every possible group. But agents having discretion led to the situation above. 😉 So,I'm not sure what the right answer is. Perhaps, ultimately, this is just another aspect of an "open boarding" system that will always present challenges. This I think is a great clarification for the preponderance of families traveling with one or two parents and one or two kids. So very good in that regard compared to the vague (but nearly identical in practice) "an adult traveling with..." statement that we had before. I think it helps in the case of the extended adult family members that the gate agent will have new authority to rely on to limit the number of adults - that's great too. I presume they can situationally allow more in their judgement. Still not clear necessarily that if there were three kids, and three adults, would they be prevented from lining up in two groups as you mentioned?
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05-08-2019
09:42 AM
05-08-2019
09:42 AM
@Sticks11 wrote: Well it was a big fat no... A little frustrated that whoever is running their Twitter page would give me hope of a better outcome. Oh well, I guess I know better than to book so early next time.... Thanks everyone! I don't know if this is helpful or not - but you seemed happy to have something locked in at the given price at the time. So I'd look at the travel funds for the adults as a bonus, and the funds for the kids as unfortunately likely to be lost unless something comes up. Agreed that you can't mess with the mouse trips!
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05-08-2019
09:39 AM
05-08-2019
09:39 AM
@Passenger1C wrote: @TheJules2019 for your safety and those around you, when seated at a bulkhead all carryons must be stored in a overhead bin during take offs and landings. However, during the flight, you can grab your bag from the overhead, and leave at your feet, etc. You are allowed to have a tablet in your hands during takeoff, but not a full laptop. But as @Passenger1C said all bags would be stowed in the overhead.
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@chgoflyer wrote: Actually, from a recent discussion on FlyerTalk, it appears that Southwest now automatically checks in Business Select passengers. The order of assigned positions remains a mystery, but BS passengers no longer need to check themselves in right at t minus 24 in order to receive the best position. Darn it, the community just convinced me it was the other way! I don't have much perspective, when I have bought BS before it is usually last minute, so if order of purchase is a factor I would tend to be last. I also had thought it was auto-check-in (when it may not have been) so both variables tending to make me later in the BS group so I can't do any A/B testing from my own experience.
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@APATNAUDE wrote: I will do that for sure by getting the box this evening that I saved from when she first got it, and will update the claim and post. Now if the tablet is in a full enclosed case similar to an otter box... will they remove it to view the serial number? I saw the positive outcomes from others whom have left items on the plane and have gotten them back, so I am trying to stay positive and really hope someone comes forward, or it gets found. Thank you! I think they would open it if it was preliminarily a match. The serial number seems to be a defninitive method of matching property to its owner. If the tablet is connected and you have ability to ping it such as FindMyiPhone that seems to also help in some cases. If you search the community I had previously posted a number you can call there as well during daytime hours only.
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@Trvlfunz-random wrote: Two tickets purchased. On May 10 & May 19. Numerous changes. Somehow May 19 travel funds expiry date changed to May 11. Somehow May 10 travel funds expiry dates changed to May 9 and May 8. Called 800 and 855 customer lines. Told conflicting stories. any logical Advice will be most welcome. I can’t believe I am only one with this problem. dl, somewhere near JWA Numerous changes would be the likely cause, when travel funds get combined they take the expiration of the oldest travel fund. So...if I'm correct, it's a feature not a bug. I'm sorry if you are bumping up against the deadline this week to use the funds where May 19th would have worked but May 11th doesn't. One suggestion is that if you are in danger of letting the funds expire this week, try to get them combined into one larger fund so that if you choose to apply for a voucher to replace expired travel funds ($100 fee the last I heard), you'll only have to pay the conversion fee one time instead of for each travel fund. In that case I understand the voucher to be valid for six months.
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@Jwalsh3rd wrote: ...Pre boarders should not be allowed to sit on exit rows and A List are, in my experience, boarded before families with children. Sometimes, when equipment is changed on the same fight number, through passengers that had to get off a plane when the equipment is changed are allowed to board before those with boarding passes are called. These passengers are not technical pre/boarders and can sit in any seat, including exit rows if they are otherwise qualified. Agreed - I have never seen pre-board passengerss allowed to sit in exit rows on my many flights, and have seen them ejected the one or two times I saw it to be attempted. Through passengers however can get those seats, although they don't always seem to go for it. @Jwalsh3rd wrote: Traveiers Tip: even if you are an A List passenger, get your boarding pass as early as it is available in order to be higher in the queue for boarding. This is true for business select. A-list will have their position assigned already regardless of how long after 24-hours you retrieve your pass.
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@elijahbrantley wrote: While there may not be a "policy," I have seen that happen many times before, and every time, I have seen the gate agent kindy remind the person that they are in the wrong group and will need to wait for the appropriate time. You should certainly compare positions with anyone around you. I think you posted a portion of this story on another thread - the new info here is that B40 was boarding with her friend who presumably was in the correct A-number position? So in that case it is obviously someone who knows they are sneaking in, which my other advice about letting someone know in case they aren't aware of how boarding works, etc. etc. wouldn't apply. There isn't a great option here, I haven't ever seen anyone notify the gate agent about someone cheating. Often if they catch them then they get bumped back, but if they are in a mode of scanning, scanning, scanning then they will just go through, I haven't seen any evidence that the scanning software itself would make an alert for someone out of order. This is probably even tougher on mobile boarding passes since the gate agent wouldn't see the position until it was already scanned. In a practical sense if the A-person was going to save a seat for the B-person anyway, then it's somewhat academic for one person to do this that would be sitting in a middle seat anyway. All I can suggest in this case is letting the gate agent know that you saw someone sneak through, maybe they'll take that as an incentive to be more stringent on future flights.
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05-05-2019
02:43 PM
05-05-2019
02:43 PM
Or have earned A-list since your previous flight?
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05-05-2019
02:33 PM
05-05-2019
02:33 PM
@jamesdegan wrote: Yes, absolutely credit card user gets the points because the points are awarded for spending the money to the person who spent the money. It's a good thing these points are being accumulated on Chase, where they value their customers.... Feel free to use any credit card to purchase tickets, including other Chase cards. In that case the points will vary based on your program and the bonus point per $1 spent that @TheMiddleSeat was referring towon't apply. For most people on this community, they will be using the Chase Rapid Rewards card, which does earn the bonus and does accumulate points into Rapid Rewards.
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@johnindallas wrote: ...I went ahead and bought her up to A13 in the BS group (yeah, I know) with the hope of our getting exit row seating together (preferably on the two-seat row on the 700). Before kids this was my favorite spot too! And if you take the "window/middle" seat, then the aisle seat there is no better than any other aisle seat so you don't get too much grief for having a companion on the way. Don't forget that and sit in the aisle and wait though as people will have their eyes on that special seat. @johnindallas wrote: Flying home to Dallas this morning. I'm A-List Preferred and my wife is flying on companion pass with me. Her ticket also had early bird added. When we got notified of our boarding passes yesterday morning, we were both in the single-digit B positions even though our reservatins were made nine weeks ago. I chalked it up to some blip related to my ticket or the odd chance a lot of conventioneers or golfers had bought expensive tickets back to Dallas after a week of work or play. I knew I could board slightly earlier at the end of the A group. Even though I had EBCI for my wife, I went ahead and bought her up to A13 in the BS group (yeah, I know) with the hope of our getting exit row seating together (preferably on the two-seat row on the 700). ... Still, I wonder how often the computers are having brain freeze and are totally disregarding the usual A/A+ check-in privilege. Seems there ought to be some safety nets in place to avoid that but who knows. That is a little weird for your ALP position to be nest to the EBCI - are you sure that all of your account info was linked to the ticket? I would double-check that your status printed on your boarding pass, and that you earned points, etc. As for the fallback, I think that is the "A61" boarding position. I have heard most gate agents do A-list first, then families and other groups so I think that was atypical for your flight to be after those groups...but I'm usually fixated on family boarding or long since boarded if traveling solo so I may not have noticed.
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Save a bookmark on your phone for getconnected.southwestwifi.com My usual trick to call up the portal using 1.1.1.1 didn't seem to work last time, luckily it was still in my history. (that trick will work at other public wifi with a paywall or login screen.)
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