Hopefully this article will answer your question. It def looks like you would be placed under a mandatory quarantine. More detail directly from the governor's website here.
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Not 100% sure what is causing the error, but you can always contact SW via the chat feature in the app or via Twitter or on Facebook. I know they are likely swamped right now, so hopefully you will get a quick response. Good luck!
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03-20-2020
02:40 PM
For more, see Policy Update & Clarification: Extending Travel Credit and Refunds.
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03-20-2020
02:36 PM
03-20-2020
02:36 PM
@marynnp Happy to share that SW announced yesterday some adjustments to help folks in your situation. See the details here: In recognition of the current travel environment, we are extending the expiration date of some travel funds: Customers’ funds that have expired or will expire between March 1-May 31, 2020, will now expire June 30, 2021 Any newly created travel fund because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021
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@darcolino Responded to your similar post here.
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@darcolino SW announced yesterday some adjustments to help folks in your situation. See the details here: In recognition of the current travel environment, we are extending the expiration date of some travel funds: Customers’ funds that have expired or will expire between March 1-May 31, 2020, will now expire June 30, 2021 Any newly created travel fund because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021
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03-20-2020
07:31 AM
03-20-2020
07:31 AM
@FrankHaggerty As I mentioned on your other post, pls remove your personal info from your post here. This is a public forum.
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@FrankHaggerty I'm sorry you feel that way; I am happy to see the action from SW. When was your flight booked? As this is an ever-evolving situation, who knows what additional action will be taken in the future. Also, please edit your post above to remove your personal information since this is a public forum.
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Beyond just for their customers, Southwest's concern also has to go to it's employees and the countless jobs it supports and mouths it feeds. This thing is bigger than any one of us, than any one company, than any one industry. Southwest proves every day that it is customer focused with its culture, customer service, and customer friendly policies. I'm sorry that you feel differently, and if you find another airline that better meets you needs, then you should do what is best for you.
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03-16-2020
11:40 AM
03-16-2020
11:40 AM
@golfeddy1 The efforts here are not to "correct" your post but to let you know your options and the current available policy. As customers just like you, we are here to help other customers as best we can. All we can do is point to SW policy, and the only solution is what SW's policy allows: you get to use travel funds for cancelled Wanna Get Away fares up to one year from the original ticket purchase date. This is their standard policy, and its generosity as an every day rule is why we likely have not seen a major adjustment. Other airlines with strict policies around changes had to relax the rules to closer mirror what SW does every day. If you need additional resolution, you can contact SW directly via one of the methods at the Contact Us link below.
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I'm not sure what is causing that issue, but given the hold times right now, you might use alternative methods to contacts SW such as Twitter or the chat option in the mobile app. Those teams are super helpful, and it will likely be a better use of your time!
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Companions travelling on Companion Pass will need to board in their own positions and are not included in this enhancement. There is no need for someone travelling on the same reservation with an A Lister to purchase Early Bird Check In; they will be checked in and board with the A Lister.
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03-12-2020
09:47 AM
03-12-2020
09:47 AM
@SWDigits The way it reads is that folks literally have to be on the same reservation. Since companions are not, technically, I am assuming that this update does not cover that. Maybe we can get some clarification?
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03-12-2020
08:58 AM
03-12-2020
08:58 AM
Your companion will still have to check in separately and board in their own position. My wife and I do this all the time just like you and your companion. Maybe one day we will have that perk too!
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Def an awesome announcement @Whtreadaway!!! Great news for families!
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@Youwereatwork @NS123 I actually primarily travel solo as well, so I get your perspective. Furthermore, when my family is with me, generally my wife is on a Companion Pass with the kids on points. From what I understand, we won’t get checked in together because we will technically be on separate reservations. I have a feeling there will be a large number of AL and ALP folks in the same boat. So no impact to other ALs and ALPs. I also expect the impact to be minor to my general solo SLP travel times for work. Those are not the times families are typically heading out. But on the plus side, when I, you, others do travel with family, it is a great perk. So the way I see it is that there is a small downside for huge upside. I am excited about what I see as a very positive change.
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Awesome update from Southwest: ”We know getting more time with the people most important to you is everything. That's why we're spreading the love of one of our most-coveted A-List and A-List Preferred perks. Starting March 12, anyone on a reservation with an A-List or A-List Preferred Member can board when they do.* That means everyone on the same reservation gets to board together and pick their seat earlier. Because we can all agree the more time you get with your people, the better.” More from the website: ”Once a Member qualifies for A-List or A-List Preferred status, Southwest will automatically reserve a boarding position for such Member and all Passengers included on a reservation with such Member 36 hours prior to each of the Member's confirmed Southwest flights (“priority boarding”), unless one or more of the following applies: The reservation is booked less than 36 hours prior to scheduled departure. The Member’s Rapid Rewards account number is not saved to reservation at least 36 hours prior to check-in. The reservation is a Group Travel itinerary with an A-List or A-List Preferred Member. Only A-List and A-List Preferred Members will receive priority boarding. Any change is made to an existing reservation within 36 hours of a scheduled flight. One or more Passengers travels standby on a different flight than what was originally confirmed. The flight is taken after a Member’s A-List or A-List Preferred status expires. Irregular operations, which may affect A-List or A-List Preferred Membership benefits. A boarding pass is not presented and/or the Passenger is not present for boarding in the departure gate area at least 10 minutes prior to scheduled departure time.“ So excited to hear this news!!!
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There is a chat function in the SW app that could also be helpful here!!
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What @SWDigits said. You can even start with them while you are on the phone. Good luck!
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03-10-2020
12:16 PM
1 Love
Check out this update SW has shared on social media: Not sure when additional info will be available, but I will keep an eye out for when things are resolved.
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@fgarfield01 Since this is a customer community, it would be best to share your thoughts with Southwest directly by using the Contact Us link below. This is a good reminder to us all to consider others in our hygiene right now, avoiding travel while sick and washing our hands frequently.
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I cannot speak for SW, but I share you concerns. I've had to cancel two trips so far, so I get it! My personal opinion: I think that all airlines will have to consider something along these lines, but I think it is too early for them to do so. Until we know the extent of the virus, how long it will impact travel, etc, it is hard to determine how much assistance/reprieve, if any, will be appropriate. Again, my thoughts here. If you would like to share your thoughts directly with SW, please use the contact us link below! Good luck, and stay well!
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03-09-2020
08:28 AM
3 Loves
@vickielallen52 congrats! This is one of my fave perks of SW!
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I give mine away often since I never get to use them all. Thanks for sharing the LUV!
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03-09-2020
08:21 AM
03-09-2020
08:21 AM
Fortunately, I did not need access during this time! That said, I was able to open my account info in the app during that time. I didn't try to book anything, so who knows if it would have worked or not.
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Unfortunately, SW is the only party that can answer this question. I will say that SW is not under the normal practice of cancelling flights that are not full. They network that SW runs is dependent on planes making every route each day so that subsequent routes for any one plane can go on as planned as well. It is also possible that the flight attendant and gate agent did not even have full knowledge of the situation, especially if for some reason it was complicated. That said, you are totally fair in wanting to know the cancellation reason. For that, I would reach out to SW directly either via Twitter or one of the methods at Contact Us below. I'm sorry you had a poor experience!
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03-03-2020
04:03 PM
03-03-2020
04:03 PM
It appears the answer is yes, but I would read the terms and conditions because there are situations where bonus points don’t count. The one for 4K may include some type of bonus that will not count.
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03-03-2020
12:02 PM
1 Love
Follow this link to SW's site for the most up to date info.
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