@geekest1 It is unfortunate that you had this experience! Largely, my experience with Chase has been excellent, and I have had four different Chase Rapid Rewards products from Chase over the last several years. I am not sure whether you were able to get it sorted (since your post never received a reply -- sorry about that), but Chase will have to be your POC since they are providing the product and since this is a customer community for Southwest. You can reach out to Chase by the methods here. I hope you will give them a chance because the Chase RR cards are a key part to our overall success and satisfaction with Southwest! Good luck!
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@chgoflyer Glad to know that. I am indifferent about the salted, but those honey roasted?! SO GOOD
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I am not sure that this is "travel inspiration," but it is definitely tummy inspiration. Do you miss those Southwest peanuts??? You might can't get them on board anymore, but you can get them from the Southwest The Store! Better yet, you get BOTH the lightly salted and honey roasted flavors in a cool retro lunchbox! Which flavor is your favorite??? Get them here! NOTE: Due to popular demand, our peanut tins are currently on back order. We are now accepting pre-orders, and expect delivery within 2-3 weeks.
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Respectfully, I believe scam is a very strong word. The detail about not being guaranteed an A boarding position is clearly displayed on Southwest's EBCI site. It is not at all buried in fine print. The same applies to me and others who have A List status. We get checked in before EB folks, but we are not guaranteed any certain position. It is impossible to do so given that there are varying numbers of A Listers and EBs flying on any given flight. It does seem like there are more and more A Listers today, so I do believe more and more EB folks end up in the B group than in the past. But that is a general observation from me that may or may not at all be true. EB is a unique benefit from SW. Hopefully you can continue to find value in the overall value proposition that SW offers. Happy flying!
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@jksobonya When you are used to something working a certain way and said way is a convenience feature, then yes...it is fair game to press for a resolution when said feature is broken. First world problem or not. Given that the feature saves several taps, I am still hoping for the fix in October.
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I don't generally trust media coverage of anything airline related to be fully trustworthy, and I am especially skeptical of media evaluation of airlines frequent flyers programs and credit cards. BUT...I find this article from WTHR reviewing the five Rapid Rewards credit cards options to be very helpful. If you are in the market for a new RR credit card, check it out here. I have, at one point or another, have four of the five cards, and they have all been helpful in padding my Rapid Rewards points balance and in attaining Companion Pass. Enjoy!
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09-20-2019
08:48 AM
3 Loves
@Shakarbasnyat Thanks for sharing here! Since this is a customer community site, I would recommend you reaching out to Southwest directly to share this great news via the Contact Us link below. Twitter is particularly easy, if you have an account, and the Twitter team is great. They will make sure the right folks get your kudos!
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09-19-2019
12:06 PM
09-19-2019
12:06 PM
@gcretro Sorry you never got a response! Here is the fine print about Southwest Hotels regarding cancellations: "6. Pre-payment, cancellation, no-show and fine print By making a reservation with a Supplier, you accept and agree to the relevant cancellation and no-show policy of that Supplier, and to any additional (delivery) terms and conditions of the Supplier that may apply to your visit or stay (including the fine print of the Supplier made available on our Platform and the relevant house rules of the Supplier), including for services rendered and/or products offered by the accommodation provider (the delivery terms and conditions of an accommodation provider can be obtained with the relevant accommodation provider). The general cancellation and no-show policy of each Supplier is made available on our Platform on the Supplier information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates or special offers are not eligible for cancellation or change. Applicable city/tourist tax may still be charged by the Supplier in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the Supplier and the reservation. Cancellation and prepayment policies may vary according to room type. Please carefully read the fine print (below the room types or at the bottom of each Supplier page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Supplier (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Supplier agrees or allows otherwise under its (pre)payment and cancellation policy. If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation. If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Supplier so they know when to expect you to avoid cancellation of your reservation or room or charge of the no-show fee. Our customer service department can help you if needed with informing the Supplier. Booking.com does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Supplier." And here is the fine print about Southwest Hotels taxes: "2. Prices, crossed-out rates and Best Price Guarantee The prices on our Platform are highly competitive. All room prices are per room for your entire stay and all prices are displayed including VAT/sales tax and all other taxes (subject to change of such taxes), unless stated differently on our Platform or the confirmation email/ticket. Ticket prices are per person or group and subject to validity as indicated on the ticket, if applicable. Applicable fees and taxes (including tourist/city tax) may be charged by the Supplier in the event of a no-show or cancellation fee. Applicable taxes may be charged by the accommodation in the event of a no-show or cancellation fee." This and more at https://www.southwesthotels.com/. Hope this helps! Happy travels!
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@Sal1 @Thank you for sharing your thoughts! I appreciate your concern about the environment and thinking about ways SW could do more. To ensure your your ideas make it to the right people at SW, pls use the Contact Us link below and choose a method there to provide your ideas and feedback directly. This is a customer community forum. Stay green!
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I hate to share this with you, but it sounds like your iPad may be at Scottsboro’s Unclaimed Baggage Center. The UBC is an independently-owned business where you can buy items that people have lost on planes or out of bags that the airline has lost. Items make it to the UBC when the airlines are unable to match them back to a customer. If that is the case, the iPad is no longer in possession of the airline. From UBC’s FAQ page: “CAN YOU FIND MY LOST SUITCASE (GLASSES / LAPTOP / JEWELRY / FAVORITE SWEATER?) Regrettably, “No.” By the time Unclaimed Baggage has purchased the luggage, every effort has been made by the airlines over a three to four month period to return it to its owner. After this point, claims have been paid out and the items are sent with no identifying information to Unclaimed Baggage to be repurposed or sold.“ You can find out more about the UBC here: https://www.unclaimedbaggage.com/about/faq/
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09-16-2019
03:20 PM
2 Loves
Check out the deals here. Book by 9/19 11:59 p.m. Pacific Time. Nonrefundable. Seats, travel days, and markets limited. Blackout dates apply. Fares valid on nonstop service where indicated; if not indicated, fares are valid on single connecting service. Continental U.S. travel valid October 31 through December 18, 2019. Travel to/from San Juan, Puerto Rico valid October 31 through December 5, 2019. International travel valid October 31 through December 11, 2019. Points bookings do not include government fees from $5.60 per one-way flight.
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09-16-2019
08:26 AM
3 Loves
Agreed. The general rule is that the RR account of the card holder gets the points for anything charged to the card. The RR account of the traveler gets any points associated with actually travelling on flights.
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Thx @DancingDavidE! And here are the specifics about the fees associated with this type of sporting equipment, @TomJ! "[These sporting equipment items] may be checked in substitution of one piece of the free Checked Baggage allowance for each Passenger at no charge on a one-item-for-one-bag basis. If the item of sporting equipment exceeds 50 pounds in weight or 62 inches in size (outside length plus height plus width), excess weight and size charges may apply." So it does sound like you can check the equipment but that you will be subject to the fee if the rod holder is over the 62-inch rule.
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@Freonjon1 Thanks for staring!! Love this post! I sent the post to the SW Twitter team so that they can take action to provide the recognition for Camil!
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The fine print doesn’t specify: $75 Southwest Annual Travel Credit A statement credit will automatically be applied to your account when your Southwest Airlines Rapid Rewards® Priority Card is used for Southwest Airlines® purchases (excluding Upgraded Boardings and inflight purchases), up to an anniversary year maximum accumulation of $75. Sounds like it is mainly for ticket purchases. Consider buying a flight for someone else? Consider buying a one way ticket just to get the perk of the card and use your points for everything else? If you can’t use the credit, you honestly might consider downgrading to another Chase RR product. It might be a better value proposition for you, @jeremybaynai?
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@rmurphy330 Thanks for your perspective. I agree...as do most folks who have an interest in travel miles/points, I believe. And this tends to be the theme for the whole industry...not just Southwest. It really makes sense...airlines want to incentivize and reward actual miles flown. My recommendation is to only buy points when you just need a few to top off your balance to make a purchase. And when you do, look for a promotion like the one you mentioned to get the best value possible. If you would like to share your thoughts directly with the SW team, please use a method at the Contact Us link below. Happy flying and point collecting!
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Does it say one seat left for just the Wanna Get Away fare? If so and there are full fare seats left, you are good and will be to add the companion as well. If not and there is truly only one seat left available to book, I would call to book, and the agent will be able to tell you!
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@Paladinwar The law allows you to cancel any flight booked within 24 hours for a full refund. Southwest does not charge change fees, so it sounds like the flight you needed was simply more expensive that the flight you originally booked. When you change flights with Southwest, you don't pay a change fee, but you do pay the fare difference, if applicable. As with any airline, the fares are what they are. On the opposite end of the spectrum, Southwest also offers the added benefit of being able to rebook when fares go down, and depending on the fare you purchased, you will either qualify for the difference in fare to be issued as travel funds you can use in the future or for the difference to be refunded to your method of payment. In the future, if you need to cancel a flight with SW, you can do that online within 24 hours. Whoever helped you on the phone would have also been able to make that change, but they can't adjust the prices of published fares. If you need additional assistance directly from SW regarding this issue, please reach out via one of the methods at the Contact Us link below.
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I have not experienced that. And I have been looking within a matter of hours after each flight because I am crossing all my fingers to get to re-qualify for Companion Pass this year. In my experience, points for flights always post quickly after you complete travel for each reservation (i.e. the return leg of a round trip). I would be interested to hear from others to see if they are experiencing that.
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@miselaineious So sorry you never got a response back in May! In short, I would not risk it if it were me. If everything is perfectly on time and you can wrangle the kids efficiently, you might be ok, but I think it would be more stress that it is worth. That is just my opinion. Generally, SW does a great job managing connecting passenger, but when they do hold planes for connecting passengers, you need to move QUICKLY to your connecting flight since they are holding a whole plane for a few passengers. My recommendation would be to go the safe route with a longer connection time.
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09-12-2019
01:11 PM
09-12-2019
01:11 PM
@jodywhip I just took a look, and in November, there are daily options from both airports. They are not direct, but they are there. I hope that helps!
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09-12-2019
01:09 PM
09-12-2019
01:09 PM
@srrangar It looks like you never got a response here on the Community. Sorry about that! Were you able to eventually book what you were searching for? On the very rare occasion I encounter an error on the SW site, I clear my cookies, try again on another browser, and/or try again later.
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09-12-2019
01:07 PM
@janelweyant Sorry you never got a response to your original post back in June. Were you able to find the flights you were looking for? Still headed to Belize City?
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09-12-2019
01:06 PM
@gmaub Sorry you never got an answer to your question! Were you ever able to resolve the issue?
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09-12-2019
01:00 PM
09-12-2019
01:00 PM
@tal21 @Funker4545 Were you able to message @NicoleAshley about these issues? She might need more info for the SW teams to investigate further. Since this is mainly a customer community, she will be your link directly to SW. Thanks!
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Even though EWR is out, note that there are still non-stop options from to and from MCO on Saturdays at LGA. I know that is not MCO, but it could be an options. Fares are nice over the next month as well (as of right now). Also note that there are affordable direct options several times a day to and from MCO daily at ISP on Long Island. I get that ISP is a haul from Jersey, but it could be an option. Similar to LGA, fares over the next month are pretty reasonable (again, as of right now). I hope that helps!
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09-12-2019
11:05 AM
2 Loves
Are you a US citizen with a Social Security Number who is simply living overseas? If so, maybe. @Fortuneman007 This article provides good coverage of a similar question to yours. Check it out.
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If you make changes, your EBCI purchase will follow your reservation as long as it is a change to the existing reservation with the same confirmation number. So in short, yes. From SW's site: "EarlyBird Check-In is tied to the Customer’s reservation for which the EarlyBird Check-In purchase was made and will be transferred to the Customer’s new flight if he/she changes the flight at least 25 hours prior to the original flight’s scheduled departure time and so long as the change is to a flight that will depart in more than 25 hours. Since EarlyBird Check-In is associated with a reservation, any changes must be made within the same reservation record (same confirmation number) in which the Customer purchased EarlyBird Check-In." You can also learn more at the Knowledge Base. We had this happen recently, and I was able to work the change in our favor to a more favorable flight time. Hope it works that way for you too, @Mwarnold1222!
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Additional note: while the points from credit card purchases belong to the primary card holder, he or she can use Rapid Rewards points from there account to book travel for others, if desired.
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