01-07-2019
01:22 PM
01-07-2019
01:22 PM
Yes, you'd need to combine your funds prior to expiration. The expiration date of the new fund would be the earliest expiration date of any of the funds you used.
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01-06-2019
05:13 PM
01-06-2019
05:13 PM
I suspect that, since it sounds like your flights aren't imminent, your status will likely be updated in time. Try to keep in mind that yours is just one of literally hundreds of thousands of accounts being processed right now. And that, once it is processed and updated, these few days will just be a blip you'll quickly forget. 😉
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@voltron wrote: I was just VERY rudely turned away at Reagan in DC because I was not in uniform. I am an intelligence officer and it is not smart to travel in uniform as you make yourself a target. This is the only airport I have experienced this disparity. All other SW airports allow me as an active duty service member to pre-board without being in uniform which I very much appreciate. SW needs do standardize this. MAJ S While I disagree with the official policy and it's uneven implementation, technically military do not preboard, they board between the A and B groups. You've been apparently very lucky.
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@krafty81 wrote: I left a customer feedback request on the website. I did get a voice mail from them. They said they would "call right back with a solution." That was two days ago. My status is still incorrect. Are you flying soon? I'm not sure I understand your concern. You already have A-List, so all you're missing until ALP kicks in is free wifi and the Rapid Rewards points multiplier. You can always pay for the wifi and request a refund later, and also request the correct multiplier later.
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@disneylover57 wrote: Interesting that this agent says just call and name can be changed. I just called to change the last name on a ticket I purchased for my son's girlfriend and was told by the agent I spoke to that I could not change the last name on the ticket by phone - that I had to change it at the airport on the day of travel. I accidentally used the former married name of my son's girlfriend instead of her maiden name. It makes me nervous waiting until the day of travel. I don't understand why last name cannot be changed for me if I bought the ticket. Very frustrating to say the least. To be clear: Tickets are non-transferrable, and names cannot be changed except in the case of legal name changes, for example by marriage. In this case, the passenger will need to contact Customer Relations (not the reservation number) and provide her old and new ID. ( See the posts above for more details.) I'd recommend she not wait until the day of travel.
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@StAugustine wrote: I have taken many early flights, all out of PVD. My experience is that the counter opens 2 hours before the first flight. I took a 5:10 am last year and the counter opened at 4:10 (and not a momenta before). TSA checkpoint opened at 4:00. The counter at PVD opens 90 minutes prior to the first flight of the day.
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That info is here: 2018 Rapid Rewards® Qualifying Transactions for 2019 Status
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@dfwskier wrote: @Saps The airport bonus is great because you can combine that 50,000 bonus with the 60,000 bonus from a business card ($3,000 spend in 3 months) and get a companion pass immediately with no additional spend. I'll let someone else jump in if what Im about to say is wrong, but I would be very surprised if one would get both the 50,000 and 60,000 RR points with a single credit card deal. c Two accounts: One personal (50k) and one business (60k).
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You'll need to purchase a one-way ticket for your (then) 3 year old's return flight. Also, be prepared to show proof of age when departing, to verify that they can fly as a lap child. @elijahbrantley wrote: Also, consider booking the minor’s return trip on points if you have any! It might save you some money. More detail here. @elijahbrantley Just curious: Why would you think a points flight would be cheaper than a cash one?
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01-03-2019
04:00 PM
01-03-2019
04:00 PM
@DancingDavidE wrote: @mrsstats wrote: To get a handicap parking sticker you need proof from a doctor of a disability. I don't understand while the same requirements cant be used for the airlines. I did have a little chuckle to myself that this was the example, which from what I've observed has upset me even more about the abuse of the system than Southwest pre-boarding ever has. The root of the issue is Southwest as a transportation company is not entitled to your health information. Whatever agency issues the parking plaquards is apparently authorized to request and review doctor's notes. I don't believe that is true. In Illinois at least, the doctor fills out a form certifying that their patient has a disability that qualifies for a handicapped parking space. There is no disclosure of the specific handicap, per HIPPA guidelines.
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01-03-2019
03:21 AM
01-03-2019
03:21 AM
@thatsarahlewis wrote: A birth certificate is required for Infant, Child or Senior fares at check-in. You will need to create that traveler a Rapid Rewards account prior to traveling in order for matching the ticket to birth certificate and finalization of the age verification. If you prefer to verify age instead of traveling with the birth certificate you can mail a request to the address here: https://www.southwest.com/html/customer-service/faqs.html?topic=age_verified Of course you can also purchase a standard fare and avoid all of this depending on which situation benefits you the most. A Young Traveler is already flying on a "standard" fare. Age verification would be for the purposes of confirming solo travel eligibility (over age 11), and while not required, to aid with getting the companion adult an escort pass.
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@i3mvp278 wrote: If i understand correctly, the $75 travel credit is divided up into some small amount applied as a statement credit for each flight purchase. Does anyone know how much each credit amount is? Or, in other words, how much $ must be spent on flight purchases or how many flights must be pruchased in order to receive the full $75 travel credit? You receive a total credit of $75. It's not "divided up" unless you make a flight purchase less than $75. If your first Southwest flight purchase is $100, for example, then all $75 is applied to that statement. If the Southwest flight purchase is $50, then $50 credit is applied, and you have $25 remaining, to be applied to the next Southwest flight credit.
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01-02-2019
12:15 PM
01-02-2019
12:15 PM
@DancingDavidE wrote: @chgoflyer wrote: FYI: Business Select positions (A1-15) are assigned based on check-in time, and A-List status has no bearing on that position. Good to know. I haven't usually purchased these very far in advance so I hadn't made a study of it myself. I'm not sure I understand your comment -- so, just in case it's still unclear: Purchase date has nothing to do with BS boarding position, only check-in time does.
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01-02-2019
12:12 PM
01-02-2019
12:12 PM
Just a guess, based on comments I've seen posted by people waiting for the counter to open, would be that often the airport counter isn't actually open "2 hours prior to the first flight." 😉 That said, unless there's a major issue with TSA, the 15 minutes or so (give or take) that the counter opens late really won't have much effect on your travel day.
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Unfortunately, delays and cancellations are simply a reality of air travel -- on any airline. While there's never any excuse for rudeness, I'd say that the $600 per person goodwill gesture is very generous -- considering that you are owed nothing except a refund of unused airfare. Hopefully you'll take advantage of the credits and have a better experience next time.
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01-01-2019
07:52 PM
01-01-2019
07:52 PM
FYI: Business Select positions (A1-15) are assigned based on check-in time, and A-List status has no bearing on that position.
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Review the info here: 2018 Rapid Rewards® Qualifying Transactions for 2019 Status There are many options that you can still take advantage of, that only require the transaction to happen in 2018 (with the points actually posting later, in 2019), which will still count for 2018 qualification. (As will, likely, your car rental -- assuming you've already returned the car.) Note that you won't actually receive the CP until the points post, meaning you may have less than a full year's use of the CP.
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@secondmac wrote: Clearly you don’t read to comprehend. No where in my question were those other airlines mentioned. I was asking about Southwest and Southwest only. If I wanted to use those other airlines, I would. So your advice is what? Your poorly worded response is if no help to anyone but your ego and anonymity. This Community is clearly for trolls and of no help at all, so I’ll leave you all to it. This is a community of Southwest customers helping other Southwest customers. If the attitude you present above is how you interact with others online, I do believe you'll be happier elsewhere. Have a great day.
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12-29-2018
02:08 PM
12-29-2018
02:08 PM
Technically, assess should be available when in Punta Cana, as Southwest says access is only blocked from countries they do not serve. If you're having trouble there, try deleting your cookies and/or using another browser, or connecting via the Southwest app. Good luck.
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Also, while it's not any help to you now, please remember in the future to never pack medicine in your checked luggage -- always keep that with you in your carry on.
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Sounds like maybe you don't actually understand how preboarding works on Southwest. Preboarding is available for disabled passengers who either need assistance boarding the plane or a specific seat once on board. These passengers may use a wheelchair or may be ambulatory, as disabilities vary, and many disabilities may not be readily apparent. Those requiring extra time, families, and military do not preboard. They are allowed to board after the A group (before the B group), and in the case of military they must be traveling in uniform. There are no fees for preboarding, and specific requirements are in compliance with US Department of Transportation (DOT) and FAA laws.
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12-23-2018
04:25 PM
12-23-2018
04:25 PM
Be aware that there is no "business class" on Southwest. Southwest offers a ticket called Business Select, which includes perks such as refundability and early boarding, but there is no dedicated seating onboard -- all seats on the plane are the same and there is only a single class of service. If he needs early boarding because of a disability, consider buying a "regular" Wanna Get Away ticket, and asking for a preboard document at the gate. Senior Fares cost more than Wanna Get Away, but do include refundability. They do not include any boarding benefit. If you buy a Business Select fare and a Senior one, check in at t-24 for both, he'll have an A1-16 position and can save you a seat. If you buy yourselves both Wanna Get Away tickets, there are several options for boarding together. If he qualifies for a medical preboard, you can board with him. Alternately, you and/or he can buy EarlyBird Check-In (likely A or low B positions), or Upgraded Boarding at the gate if available (any open A1-16 positions). Hope this helps!
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12-23-2018
01:39 AM
12-23-2018
01:39 AM
@samuelkrause wrote: I’m flying on New Years, and due to an error on the SWA website, I had to break up my 2 flights into 2 different reservations. When I arrive in STL after the first flight, can I just pull up my next reservations boarding pass on my phone, or do I have to exit the terminal and check in at the counter? Check in at t-24 for each flight separately, and either print or save the mobile boarding passes to your phone. In STL just get yourself to the connecting flight's departure gate as you would if it were booked as a single itinerary (no need to exit the terminal). If you check bags, ask the agent to check them all they way through to your final destination. I'd recommend allowing some extra time to do this. If you run into any issues with that (some agents are better at understanding what is necessary to do so than others), as for a supervisor. Worst case scenario, if they're somehow unable to check your bags all the way through, you will need to go to bag claim in STL to pick up your bags and recheck them to your final destination -- but that's unlikely. Just curious: What caused you to have to book separate flights instead of a connecting itinerary?
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12-23-2018
01:28 AM
12-23-2018
01:28 AM
@SandySarge wrote: So you’ve reached a Companion status and boy are you (and your lucky Companion) thrilled!! You book your first adventure together and are all ready to go. You jump right online 23:59 hours ahead to checkin and it all starts to unravel. You get A-22 (whoop) but your pal gets C-48. Yikes, now you have to be that jerk who saves that seat on the exit row or the one who never quite makes eye contact. You hope it works but ya never know. not the best way to start a new level after it takes so long to get to Companion. So - here’s my idea - have Companion tickets on the same reservation (not a separate one), and have them board together. We’ve earned that coveted level and we want to have our Companion feel as special as we do. After all, most of them are stuck at home while we are always off flying. Just a thought It's pretty unlikely that checking in right at t-24 would generate a C-48 boarding position. 😉 But your point is valid, and has been raised before. Southwest had tested a procedure that would allow Companions to board with the Companion Pass holder, but it hasn't been officially accepted as policy. Hopefully, some day.
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Points posting near the end of the year can be inconsistent. But if your Chase statement closing date is the 18th you should be fine -- they should still post to your RR account before Dec. 31st.
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@DancingDavidE wrote: I'm curious if there might be a bug in the system where the passenger takes the first portion of the connecting leg but not the second leg, where it is a "partial cancel" and not a full no-show. I wasn't clear of the whole situation on the second leg - was that flight canceled and you didn't ever re-book? Then the system might not think you traveled, especially if they end up refunding the first leg too as a partial trip. I had a similar flight from LAS to RNO diverted to SMF one time - they offered to take us all back to LAS I assume as if it never happened, or maybe earning two legs but getting credit...I'm not sure. But instead we drove from SMF to RNO and I flew as expected later that same day back to LAS. As I understand it, it's not a "bug," it's how the system specifically set up to work. If you miss any leg of any itinerary -- for whatever reason -- you are a no-show, and the balance of that itinerary is cancelled (and all remaining funds forfeited). This happens on things like hidden city ticketing, for example, and is one of the many reasons it's recomended to always book one-ways on Southwest. I'm not sure what exactly the OP's situation was either, but it sounds like their originating flight was diverted, either directly to their destination (bypassing the connection city) or to a alternate city from where they continued on to their destination. It's likely that there are protocols in place to update the system (likely manually) when things like this happen -- to avoid the no-show auto-cancel from kicking in -- but for whatever reason that didn't happen here. I am very curious about the cancellation confirmation email message -- whether or not that is sent in cases of auto-cancellation. As I said, it seems like it would be a good practice. And I can't think of any reason for it not to be so. But after doing a bit more research on this topic, it seems to me that complaints about never receiving any notification are quite common.
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12-21-2018
10:20 PM
12-21-2018
10:20 PM
First, thank you for your service. Unfortunately, yours is a common complaint. And it's unlikely that Southwest will be changing that policy anytime soon. 😞
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12-21-2018
09:26 PM
12-21-2018
09:26 PM
@DancingDavidE I think you meant TheMiddleSeat? 😉 "Young Traveler" is just the name Southwest gives to children ages 12-17 traveling without an accompanying passenger age 18 or older. It doesn't really come with any extra services (or fees), but you should be able to get an escort pass when dropping off and picking up the child.
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12-21-2018
12:38 PM
12-21-2018
12:38 PM
@CareforNOLA wrote: @RobertGary1, @I had that situation once (before becoming a frequent traveler) and I do not remember getting an email. A late New Orleans-Houston-Dallas outbound (would have been direct but connecting was only flight available when booked). Bad (but not terrible) weather delayed the HOU-DAL leg, and I had to be there the next day, so I rented a car and drove one way. When I showed up at the airport in Dallas a few days later, the return trip had been cancelled, because of the no-show (as @dfwskier mentioned) on the second leg of the first outbound trip. I was a rookie, had not run into that situation before but it was the terms and conditions of the purchase, so I bought another ticket back at full fare. It turned the entire trip into one expensive, white knuckle driving, lost sleep adventure, but I made the meeting and learned that I should have talked to the gate agent before leaving HOU or called while on the road because the airline would have split the ticket and left the return flight in place. Because they did not know that I made to my destination, the computer was programmed to free up the rest of the itinerary. I understand that airlines make money by selling seats, so my business lesson was learned. I doubt that the situation happens very often, and I wish that it hadn’t happened to you. I am glad they got you back because there would be no guarantee on having an available seat. As @chgoflyer mentioned, you would likely receive something (voucher maybe?) if you wrote in explaining what happened, though technically, the terms and conditions means that they are not required to do it. I doubt that anyone at the airline thinks of it as an “auto-cancel” so you can use that term, but also mention “no show” as that puts the situation in their lingo. Southwest is not the only airline with these terms of purchase, but I believe they are the best airline from a passenger focus so will be more likely to try to make it better. A little historical perspective on how this policy might have gotten started. After 9/11/2001, the industry became very wary about one way tickets. They were a guaranteed security pat down in the TSA line, and the pricing scheme for many airlines was that a round trip ticket was often cheaper than just one-way outbound. Frequent flyers on all airlines started buying round trips to other destinations to get better deals and just getting off at their real destination along the way. Save time at security and save money too? Who could resist? That created the change in terms because people were intentionally buying seats they did not need, and airlines, as a business, needed or wanted, to sell that seat again so they could make more money. Fortunately, most airlines have switched their pricing strategies to show prices separately for outbound and inbound versus pricing round trips cheaper, and TSA stopped requiring the extra screening for one way passengers. Hopefully you won’t have that situation again, and hopefully some flyer will read your thread and avoid that situation in their future. I like your suggestion about sending an email about the return cancellation due to a no-show even though not technically required and even if the money is lost. If an email is sent, that might not save everyone, but it could be an automatic computer generated feature that might save a few people. The wording would have to be very carefully crafted so as not to offend though because many cancellations/no-shows are due to medical or personal emergencies when tensions are high, and a canned email saying that the rest of one’s plans were cancelled may seem impersonal and callous, and like the airlines are making a bad situation worse. I hope you will write in to explain your past situation and that there is some resolution for you. Hopefully the background information helps you understand how this situation got started. Thanks for that info. I've not actually ever had this happen to me, but I have read reports (here and elsewhere) of travelers who had their return flight auto-cancelled due to no-show on the outbound (whether their fault, as in CareforNOLA's case, or in situations like the RobertGary1's, where it was unavoidable, caused by Southwest, and not any fault of the traveler) who stated that they had received a cancellation message. I've also read many reports (like CareforNOLA's) where the passenger said they never received anything. While I'm not certain what the actual procedure is in practice, one would hope that a message is generated whenever a flight is cancelled -- whether by choice or automatically -- and regardless of the reason. It would seem a basic good business practice. Perhaps a rep can clarify for us definitively? (Also, I'm using the term "auto-cancel" to refer to when Southwest's systems cancel an itinerary automatically, in the case of no-show (as discussed here) or thinks like duplicate bookings, per policy.)
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12-20-2018
09:24 PM
12-20-2018
09:24 PM
@RobertGary1 wrote: I'm curious with all the email that SWA sends out why they dont' send an email when your reservation is auto-canceled. On my trip out the plane was diverted so I didn't use my last original leg. Since I wasn't in my layover city and didn't board the last leg they silently cancelled my return resevation for the following week. I was lucky they found room for me for my return since I didn't find out until the day before. Surely this is a computer bug that it doesn't send a notification. -Robert My understanding is that auto-cancelled itineraries due to no-show generate an email cancellation confirmation message, so (assuming you've checked and it didn't end up in your junk folder) I'd guess this was just a "glitch." I'm glad they were eventually able to work it out for you. I'd recommend you contact Southwest directly regarding the experience (short, factual message via the website contact form link), so that they can record the incident, and possibly address your inconvenience. Edited to add: Also, you'll want to double check that you received the appropriate Rapid Rewards points for the flights. (These aren't granted until an itinerary is "completed.")
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