05-15-2018
03:08 PM
05-15-2018
03:08 PM
@dfwskier wrote: Download to pic album on phone worked fine a week ago today - my last flight. Ok. You're probably on an older version of the app. 😉 At some point however, that will change and you'll see what we're talking about.
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@mhunter wrote: I believe Southwest has done a good thing with their trying to be helpful to people who have last minute change in plans and can't fly. What I would suggest is that the policy be changed so that once you check-in and obtain your boarding pass, no refunds or credits. It's a shame but you always need to stay ahead of the scammers. As many changes and cancellations do happen within the last 24 hours before departure (after check-in and boarding pass is received) that would be a very bad idea. I suspect Southwest has systems in place to prevent things like this when if they become a problem and "stay ahead of the scammers," without having to resort to a drastic policy change that nevgatively affects everyone.
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@dfwskier wrote: You should be able to simply download your boarding pass to your phone's photo album - at least that's the way the app works on my android phone. No, not anymore. The latest version of the Southwest app changed the "Save to Phone" button so that it now saves to Google Pay. You can, however, take a screenshot as I mentioned earlier. And if you use the mobile web version of the Southwest website you'll still be prompted to "Save to Phone" which will put the mobile boarding pass into your phone's photo gallery. From the website: Saving on Android Android app users (version 6.0 or higher) can check in and save their boarding pass directly to Google Pay from the app. While viewing the boarding pass on the app, tap the 'Save to Phone' button towards the top of the page. A modal will appear where a user can confirm saving the pass to Google Pay. Mobile web users can save their mobile boarding pass to the photo gallery by tapping on the orange 'Save Image to Photos' button. Your boarding pass will display in a pop up. From there, follow the directions to tap and hold on the image, saving the mobile boarding pass to your photo gallery.
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05-15-2018
12:47 PM
05-15-2018
12:47 PM
That is unusual. Are you sure of the time? Is there a time change perhaps involved (different time zone)? Other reasons could be: High number of EBCI purchasers on your flight, or a high number of connecting passengers who checked in before you (connecting passengers check in for both flights at t-24 for their first flight, which can be hours before you can check in for the 2nd one).
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05-15-2018
07:17 AM
05-15-2018
07:17 AM
Sounds like you feel strongly about this topic. Your track record is impressive. I highly recommend you send that letter, exactly as you suggested. Please do come back and let us know how that works out.
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05-14-2018
10:11 PM
05-14-2018
10:11 PM
@dfwskier wrote: Oh, I understand that neither Herb nor Gary is likely to personally reply. What I would expect is that they would hand off to someone and say "let me know how you resolve this." At least that's what happened at TI, where I spent my work life, and we would never know when we were going to get a "status request?" from the president or CEO- or he administrative assistant to either. The point is that if you send a letter to Herb or Gary, your letter will get some serious consideration and a thoughtful response. Again, that's very unlikely. First, Herb and Gary would never even see these letters. (The volume of letters they receive daily makes it impossible for them to read each one. They have way more pressing things to do with their time.) The person(s) tasked with opening mail addressed to them would simply route the letters to Customer Relations. CR would: 1) Add another tally in the "subject" column which most closely matches the customer complaint in their tracking system, which could likely be as non-specific and all-encompassing as "Rapid Rewards Elite Levels." (Only these counts are "shared with upper management" -- not the specific complaints.) 2) Compose a reply, most likely utilizing copy/paste and/or form letter format, with a few places for personalization. Best case scenario, you might receive a phone reply, where the rep would listen to your complaint personally, apologize, and thank you for your input. More than ever, management decisions and company direction these days has very little to do with customer input.
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05-14-2018
07:13 PM
05-14-2018
07:13 PM
@dfwskier wrote: I'd suggest that you write Herb CCing Gary. At the very least I expect you'll get a more sincere reply than you've gotten so far. I think that's optimistic. Neither Herb nor Gary read or answer their own mail, of course. Herb, in particular, is mostly a figurehead at this point.
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05-14-2018
07:08 PM
05-14-2018
07:08 PM
Ones hopes so. This is a known issue that was fixed once already, but has reappeared again. The wheels of IT change spin slowly at Southwest, so for the time being I'd recommend double checking all companion bookings and adding the KTN manually if necessary.
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Travel Funds are only valid for future air travel (including taxes and fees) and only for the original passenger(s), they cannot be applied to any other purchases.
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Just to add to the above: Unfortunately, Group Travel does not accept points or gift cards for payment. 😞
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@Ukchic25 wrote: I booked 5 tickets but now one will not be going. Is it possible to get a refund for just one ticket? Refund, no (assuming you booked non-refundable Wanna Get Away fares). You can receive a Travel Funds credit for the one ticket. The funds will be valid for future travel for that same original passenger only, and that travel must be completed within one year of the date you originally purchased the ticket. You'll need to call to make that cancellation.
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05-14-2018
01:13 PM
05-14-2018
01:13 PM
Unfortunately, you need the confirmation number in order to check the Travel Funds balance or apply it to a new booking. I'd recommend searching your emails -- Southwest sends confirmation messages that contain the number you need. If you absolutely can't find your confirmation number, you can try calling Customer Relations for help. You'll need to provide the ticket number, or the flight information.
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This is not a customer service channel -- it's a customer-to-customer forum. If you need Southwest customer service, you'll need to contact them directly. I assume you're unable to access the website (access is blocked for those outside the US), so I recommend you direct message them on Twitter. Two and a half hours is most likely not enough time for what you need to do. Assuming your international flight is on time, you'll need at least an hour for customs at O'Hare, then you'll need to get to Midway, which can take 45 minutes on a good day and well over an hour on a bad one. Then you'll need to check your bags with Southwest at Midway, at least 45 minutes prior to departure. If everything goes perfectly you'll be fine. But I'd give the chances of everything going perfectly low odds. Your international flight's arrival could be delayed, bags and customs could have a long wait, there could be an accident or lots of traffic between the airports. I'd highly recommend that you consider rebooking your Southwest flight for the following day. While Southwest doesn't charge a change fee, you will likely need to pay the fare difference. You'll also need to book a hotel for the evening, but there are many relatively inexpensive ones near Midway.
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05-13-2018
12:26 PM
05-13-2018
12:26 PM
If you have a Gmail account then you can access Google Pay. The application is standard on all Android phones and you don't need to use any of its banking or money functions in order to save boarding passes. When you do use it, it will automatically lock auto-rotate and adjust your screen to full brightness, which should help alleviate any issues with scanning. Alternately, you can always take a screenshot of your boarding pass.
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@tjbevilacqua wrote: Sr fare is not bogus. It’s a lot cheaper for last minute changes. Check reg fare vs sr fare for same day and next day reservations to see the difference If a WGA fare is no longer available, yes. I'm finding that on some routes there may be a WGA fare still available even the day before. YMMV, of course. 😉
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05-12-2018
12:47 PM
05-12-2018
12:47 PM
@Upset wrote: They don't have an email option!!! I was on the phone with customer service for 40 minutes yesterday and they told me to call corporate because they couldn't help me. I missed the outgoing flight on my reservation, but still wanted to use the return flight and they canceled the whole thing. I had looked for a way to cancel just the first flight, but was unsuccessful. Figured I was out the money for that one and would just use the return flight. Now they cancelled the whole thing and said there is nothing they can do to help and that I have to buy another ticket that costs twice as much as the one I already purchased. So after my 40 minute call, they gave me the number for corporate. When I called that, it was a recording that said there was a 35 minute wait or I could go online and email them and someone would email me back. THAT is a wild goose chase. There is no email option listed on their site even though it says help is just a click away. Ha! It also says on their site that they "do the right thing". Ha! I don't think leaving me stranded is the right thing. Just my opinion. That's sadly correct -- there's no email option, and the website contact form generates messages to which you cannot reply. For the quickest response, I recommend reaching out via Twitter. Unfortunately... Once you've no-showed for a flight, the entire itinerary is cancelled. Once the itinerary is cancelled there's no getting it back without rebooking and paying the current fare. The no show policy is displayed when you purchase a ticket and on all confirmation emails. In the future, remember that you have up to 10 minutes before departure in which to cancel and receive a full credit towards future travel. If you're unable to cancel online, you can call. If you miss a flight, you have two hours after scheduled departure in which to arrive at the airport and be accommodated standby on the next available flight for no additional cost (aka the "flat tire" rule).
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05-11-2018
04:07 PM
05-11-2018
04:07 PM
Unfortunately, I'll caution you to not get your hopes up. Southwest is very "by the book" these days. Good luck -- do let us know how it works out.
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05-11-2018
12:20 PM
05-11-2018
12:20 PM
For Companion Pass qualification, "base" partner points count, but "bonus" partner points do not. Unfortunately, the wine club offer specifically mentions earning "bonus points." This can be confusing, but it's spelled out in the terms and conditions. Sorry you found out too late. 😞
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05-10-2018
10:41 AM
05-10-2018
10:41 AM
It's not a set time... the schedule update populates through the system overnight. Generally, the new dates are fully available to book around 5am CST, but there's no guarantee. Be aware that schedule release days are often also technical issue & website error days, and that phone lines will have very long wait times. 😉
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05-09-2018
04:17 PM
05-09-2018
04:17 PM
@iPartain wrote: How do I Opt for the Drink Coupons? I have been flying Southwest for a long time and am an A-List Member. How do I get Drink coupons sent to me or added electronically onto my account? Thank you, iPartain The instructions have been posted a couple times in this thread -- just scroll back to find them. 😉 FYI: Southwest doesn't do electronic drink coupons -- they send printed ones to the address on file. If you check and you are already "opted in" but haven't received any, then you should call Customer Relations. How to check if you are Opted-in: Log In. Click on My Account. Under My Preferences, click on Travel. In the upper right corner of that box, click on Extras. If you're "opted-in" it will look like the pic below. Otherwise, edit to change.
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05-09-2018
04:14 PM
05-09-2018
04:14 PM
@SW-Flyer wrote: I completed my 10th flight April 20th - and my account is marked "I want to receive drink coupons". When should I expect to receive them?? They generally come fairly quickly following the 10th flight -- a week or so later. Just to double-check, those 10 flights were all paid flights? Points bookings don't count.
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05-09-2018
03:22 PM
05-09-2018
03:22 PM
Travel Funds can only be used towards future travel -- airfare and taxes/fees -- and only for the original passenger(s). LUV Vouchers can only be used towards future travel -- airfare portion only, not any taxes or fees -- but may be used by anyone. EarlyBird Check-In and in-flight purchases can only be paid for with a credit card. (Or drink coupons for alcoholic drinks.)
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1) Make sure that the name on your Rapid Rewards account matches the name on your Known Traveler Number EXACTLY. Including middle name. If it doesn't, contact Southwest and have it updated. 2) Make sure your bookings use the correct name as well. 3) Check your individual itineraries and if the KTN hasn't auto-populated, add it manually to each one: https://www.southwest.com/flight/addSecureInfoEntry.html Good luck!
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I haven't done it myself, but my understanding is that recent changes to the booking system have eliminated the need to cancel the companion's ticket prior to a refare of the same flight.
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05-08-2018
10:37 PM
05-08-2018
10:37 PM
I'm certain that Big Ben was never on the Southwest Rapid Rewards credit card. 😉 I think you may be thinking of another card. Chase has has never offered a choice of designs for the Southwest credit card. Southwest only began service to the tropics in 2014, when it added service to Aruba, Jamaica and the Bahamas, after purchasing AirTran.
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05-08-2018
10:20 PM
05-08-2018
10:20 PM
Assuming your husband booked a Wanna Get Away fare (and not a "refundable*" one), just go online and use the "change flight" function, and choose the same flight but at the lower fare. *If you've booked a "refundable" fare (Business Select, Anytime, Senior, etc.) you will lose the refundability if you make any changes to the itinerary at any time. In this case, you'd cancel the CP holder and the companion's flight, then rebook the CP holder at the new fare, then add the companion.
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05-08-2018
10:15 PM
05-08-2018
10:15 PM
Whoever drops her off at the departure airport will need to provide that info when checking in at the airport, in order for them (and you) to get the Escort Pass. Very likely you will have no issues in getting the pass, but be aware that TSA can tell carriers to stop issuing them at times when there are significant backups at security or any other TSA problems. It's rare, but it does happen. Otherwise, be aware that, unlike Unaccompanied Minor service, "Young Travelers" is not so much a service that Southwest provides (there is no extra fee, and they don't actually provide anything such as monitoring the traveler) as much as it is just the name they use for children ages 12-17 traveling alone.
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Correct, you'll need to book 2 one-way flights. FYI: For a multitude of reasons, on Southwest it's best to book one-way flights anyway.
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05-08-2018
10:17 AM
05-08-2018
10:17 AM
Are you sure you're thinking of the Southwest Rapid Rewards credit card? I've held this card in one form or another for many years, and I don't ever remember there being a beach scene version.
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Yes. Under age 2 can fly as a lap child, over age 2 requires a seat. Southwest's Wanna Get Away fare will likely be the cheapest. The Infant & Child Fares are a discount off of the refundable* Anytime fare, so they're more flexible, but also more expensive. If you buy a regular WGA fare you won't need to verify the child's age at the airport. *"Refundable" fares become non-refundable if you make any changes to the itinerary at any time. If you need to change a refundable fare, cancel, request a refund, and rebook (don't use the "change flight" function.)
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