I've solved my own problem. FINALLY got through to baggage office. Fax receipts to 469-603-5255 which actually rolls over to 214-792-7480. Include incident form from baggage office with incident number, name and phone, incidentals purchase receipt. There is no way to email the receipt or submit it online. Hopefully theyll call or email me to let me know they received it.
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03-15-2019
10:20 AM
03-15-2019
10:20 AM
Due to the ramp outage at Love Field during peak Spring Break travel on 3/11 our bags didn't make it to Florida. Baggage office there told us we would get $100 per person reimbursment (3 of us) if we purchased replacement items until our bags got delivered. So we bought $300 worth of stuff at Target but there is ZERO direction on the SWA website or baggage website or the incident report from baggage office on how to submit the receipt. I can't be the only one with this issue because there were 50 people on my flight alone with no bags.
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Just spoke to Christian at Rapid Rewards and although they can send replacement Companion Pass cards it will probably arrive after the test period is over. He said that the gate agent can tell that the companion is flying as such and should authorize boarding at same time without the card. I'm going to also take a pic of my profile that shows my companion choice just in case. I hope they expand this- -boarding seperate from Companion and saving seats has been a hassle.
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10-18-2017
05:33 PM
10-18-2017
05:33 PM
Yes that's why I need a replacement because now apparently they have value. Thanks for sending the advice- I didn't see that.
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10-18-2017
11:10 AM
I've lost the actual Companion Pass card. How do I get a replacement?
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