12-09-2017
09:44 AM
I am a long time flyer of Southwest. I always rave about how great they are. I had to travel just this week using another airline other than Southwest and was so frustrated with their service. I was with 5 co-workers of mine and kept mentioning to them always fly Southwest if you can. However, today I wish I hadn't mentioned that. My fiance and I are so excited about getting married this June. Due to some unexpected financial circumstances, we are no longer having the big wedding we had hoped. We are doing a very small destination wedding in Las Vegas with our closest friends and family. I travel frequently and had to cancel a flight a few months ago. I was able to get a travel credit and to save some money, use that credit for travelling to my wedding. Unfortunately my credit expires 45 days before my flight, and Southwest will not extend it for me until it is to close to the wedding to just be booking flight. This was a big part of our budget and Southwest assures me there is nothing else I can do. I have never been this frustrated with a company that I raved so highly about. I feel like Southwest is stealing over $600.00 from me. I urge anyone who is going to use Southwest to be careful and make sure your flight never gets cancelled no matter what the circumstance. As great as Southwest is, they will surely take advantage of you if your plans change.
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