01-13-2018
09:27 AM
I fly Southwest as frequently as I can with the university that I work for, and then quite often use points and still pay to travel for personal vacations. Trying to leave a location recently, I called the night before and got one price to change my time of flight even though on the same exact day. Decided to go to the airport the morning of to change flight in hopes of getting it either waived or the same price as the night before. Low and behold, I had to pay MORE than when I called 4 hours earlier....don’t completely understand the process of charging more for a flight when I have already paid for one for that same day, AND there were still empty seats on the flight I paid more to get on to beat out freezing rain weather. May have to really look into traveling again with Southwest, as other airlines will at least charge less than $100 for same day flight change. Very disappointed....
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