Update from previous post. It appears the SWA has solved their "technical issues" and my bonus points hit today. All is well with the world ! Thanks SWA.
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01-17-2018
06:17 PM
01-17-2018
06:17 PM
Still waiting for SWA to fix the "technical issue"and post my points. Anyone get theirs yet from either a January 1 or 2 closing statement date?
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It's not a Chase issue. My statement says chase sent the points to SWA and I confirmed with Chase that the points were sent over on January 2nd. I got the same runaround and had to call multiple times. SWA finally admitted any points with statement close dates of January 1 and 2 had not hit Rapid Reward accounts and they were aware of the problem. THIS IS happening only to people with statement close dates of the 1st or 2nd. LUCKY US!!! I wish they would be more forthcoming about their "technical issues." SWA's excuse is that they have 30 days to get points posted per their contract with Chase. So all we can do is wait. Kind of disappointing as a new card holder myself trying to book a January flight.
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01-16-2018
01:43 PM
Just learned this is a know "problem"at SWA. Any points awarded with a statement date of January 1 or 2, have not received points. They are "working on a technical"problem. Seems statement close dates of January 3 or beyond are ok.
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01-16-2018
01:27 PM
01-16-2018
01:27 PM
All: After several phone calls with chase, Rapid Reward customer service and ultimately the Corp Offices at SWA, I learned the points earned on for statements closing on January 1 and 2 have been delayed due to a technical issues with Southwest. I was told "they are working on it" but have no estimate of when it will be fixed. My business card has a close date of January 3 and posted fine. But my personal card was January 1st and is within the known problem area. This is a total bummer for those of us counting on these points for January travel. I hope the can resolve this soon.
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01-14-2018
10:18 AM
01-14-2018
10:18 AM
Chase has sent over the miles. I checked and it says they have been transferred to SWA but they are not posted on MY RAPID REWARDS even though the close date of the billing was a few days earlier than the business card. The business card points posted right away. HMMMM
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01-14-2018
10:17 AM
01-14-2018
10:17 AM
Chase has sent over the miles. I checked but they are not posted on SWA even though the close date of the state was a few days earlier than the business card.
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01-13-2018
11:13 PM
01-13-2018
11:13 PM
Hi all: I applied and received both a business and personal SWA credit card throught chase. I followed the process carefully and received my bonus points for the business card a few days after my statement close in January. Not so with the personal card even the statement close was a few days earlier than the business card. The personal card still has not posted the bonus points and I was told that it can take 6-8 weeks. I was hoping to use my companion pass asap. Has anyone else experienced this? Why is the points for the business card posted immediately - but SWA takes 6-8 weeks for the personal card. Seems business card holders are getting better treatment.
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