02-03-2018
01:18 PM
02-03-2018
01:18 PM
I'm trying to find a consolidated view of all of my travel credits on the Southwest website because I've had to modify or cancel several flights recently. I think it's deplorable that Southwest doesn't provide that information anywhere on the website and the only way to find it is to search through my emails and find the confirmation numbers of the flights that I've had to change or cancel. Then, good luck knowing whether you've used those travel funds or not. All you can do is try to apply each one and see what happens. The only logic I can think of to justify not having this readily accessible to customers is that Southwest wants to make it difficult for people to use travel funds that they are entitled to, which flies in direct opposition to the whole "Transfarency" concept and seems so contrary to the Southwest spirit. So disappointing.
... View more