09-21-2020
11:40 AM
How did they determine which credits received an extension? I had two credits automatically receive the transfer points offer and one that expires 10-02-202 that did not. I had no idea that we had to manually choose that option for some and not others.
... View more
07-27-2018
05:36 AM
07-27-2018
05:36 AM
My husband and I are traveling to Jamaica from Austin. We paid for early bird. When we checked our bags, the service rep took my suitcase and flung it on the machine without saying a word to me. I asked if I was good to go, and he nodded. However, the nice rep that was next to him asked me if my passport had been verified. It had not (because the first rep was terrible at his job). So she looked at my passport and made some circles on my boarding pass. My boarding position was A34 and my husband was A35. When the lady took my boarding pass, she said it was not scanning and I needed to go see customer service. The same happened to my husband. So we lost our boarding positions and guess who was at the counter?! The same rude man that took my suitcase. He did not offer an explanation and moved very slowly. I asked what the problem was, and he said “Your passports weren’t verified”. Needless to say, I am pretty frustrated. We had to board late and did not get optimal seats. I want a refund for our early bird purchases.
... View more
02-05-2018
03:30 PM
I have a couple flights booked as well. I purchased the early bird ($60) that I won't need to use. If I were to cancel and re-book the flights, it will cost $68. Do you think it's worth it to get A-List the rest of 2018? We will probably fly about 3-4 more times.
... View more