Southwest Airlines Community

Agreed. I was flying with 5-6 airlines and did not want to carry too many credit cards. that is why I did not get southwest credit card.  I also travel internationally a lot and southwest is mostly domestic flights. So I did not bother applying. Looking back, if any one is serious flying southwest and does not travel outside of US, credit card is a solution. Otherwise you will lose all your hard earned southwest air miles easily.  As long as there is no annual fee, having another card will save you from a lot of frustration like I had ... View more

You can tell I am frustrated. I do want to be convinced that I should accumulate southwest miles again. Having another airline option is always good. I have been flying southwest since 2004. Some years I fly southwest every week for months and some years I fly Delta,United, Ameican,Jetblue and etc depending where I go.   i think what I should have done is  1.) When I need to fly southwest, use my miles very quick.  2.) when I stop flying southwest every week. Donate the remaining miles to other people or charity And not worry about losing miles   Not sure Where JD power and etc got their input and whether they noticed 1.) I got free reward flights on other airlines  as quick as southwest. 2.) southwest advertisement says “point never expire” which is false advertisement. Delta miles actually never expires. Maybe they did not do a good job marketing their program benefit. 3.) southwest.com is confusing and tricky. Last activity/recent activity does not mean points do not expire. I hope it is a design issue not done on purpose. 4.) I had no trouble finding reward seats on other airlines. Maybe it is even easier on southwest because many more people lose southwest air miles than any other airline.   southwest customer services told me to discuss here.  For other airlines, they usually have me talk to customer service management instead.  If there is another better way to send feedback, please let me know.      ... View more

Fine print again ... View more

    Southwest.com seems to have many fine prints that will get you one way or the other...   If only I have seen your post earlier, I would have never bothered saving southwest airline miles.   I have not yet found another frequent flyer program as bad as southwest. Unless I live close to an airport where I can only travel southwest, my miles will be safer with any other program.   Like to hear any good experience with RapidRewards. If there is any....       My Southwest Experience: 1.) You have to Spend money to keep account active 2.)  Southwest website is confusing and "last Activity" in the 6 months did not stop       my air miles from becoming  zero. 3.) No way to get the miles back, not even if I want to pay a fee 4.) There is no flexibility even if I proved that the fault was southwest.com   Delta - Miles Never Expire. United - Can keep status Active by using miles, allow reactivate miles by paying a fee American - Can keep status Active by using miles, allow reactivate miles by paying a fee ... View more

Good it worked for you. I think if you only Fly Southwest, then it is not a problem.   It become a problem for any one: 1.) Business Traveler who fly many airlines (like me).. I traveled to locations where southwest was not convient last 2 years. Since all the other airlines try to keep you as a loyal customer.  Southwest does not seem to care. 2.) Any one who do not travel very often.  By the time they fly the next time ( after 24 month), their air miles are gone by then.   By the way, I accumulated large number of Southwest airline miles which all expired.   My advice to any one who do not fly southwest very often, try not to bother with accumulating miles....     ... View more