03-08-2018
02:25 AM
03-08-2018
02:25 AM
The information on E-cigs and Vape pens is available online. I informed myself a few minutes ago of the policy. Why is it, that this policy is not made clear, and passengers made aware, before Southwest takes the checked luggage, inspects it, finds your merchandise, and discards it before informing you that they are doing so? These are expensive pieces of equipment. One would think that if you cannot USE it inside of the plane, that one shouldn't (and would not be allowed to) TAKE IT ON THE PLANE! If we are not made privy to this rule of leaving the e-cigarette in your carry-on luggage BEFORE checking bags....we have unknowingly thrown $30-$200 AWAY. AND WE DO NOT KNOW IT UNTIL WE HAVE GOTTEN HOME. This happened to me tonight. Very disappointed in this situation. If I can be paged over the intercom because my items have been lost, then someone should be able to contact me when they dispose of expensive pieces of personal property. Thank you for making a wonderful trip end terribly. I will be sharing this story on every social platform I have so that others know to beware of this issue, and NOT feel as if they have been robbed at the end of their vacation.
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