03-13-2018
12:58 PM
To whom it may concern, I've had 3 recent incidents of not being able to view purchased inflight movies due to DRM (Digital Rights Management) issues. I've followed all instructions on the plane to reset the browser and AIRTIME PLAYER and have ensured the latest release version of both. I've even repurchased the movie using a CC and paypal. Nothing works. Can you help? My transaction #'s for the 2 most recent incidents, yesterday 3/12, are listed below. Thanks, Mike. & Thank you for purchasing SWA Inflight Movie on your recent Southwest Airlines flight! We hope you enjoyed using the service, and we look forward to welcoming you onboard again soon! Purchased: Movie Murder on the Orient Express
Customer:
Date: 03/12/2018 7:32 PM (Eastern)
Flight Number:
Origin: Tampa (TPA)
Destination: Las Vegas (LAS)
Amount: $5.00
... View more