Southwest doesn’t care about their customers. I paid for Tickets for flights from Denver to Tampa on March 15th 2018. These tickets cost me close to 1000$ plus my kids were flying by themselves, so there is a minor fee of 200$ total added. My ex-wife refused to put my kids in the plane with holding. Despite the fact that i called Southwest Prior to the flight informing them of the issue, and they put notes in the system, they are refusing to refund my money or do anything. They sre literally stealing $1000+ from me. This has happened before about a year and half ago and after waiting for 1 hour on hold, Corporate Supervisor refuses do anything and just keeps repeating the same things. I now how to spend more money and file a lawsuit suing Southwest in Small claims court. I did everything they told me to do and they still would rather screw their customers then do what is right! Don’t Fly Southwest, their whole Transfsrency is a lie. They don’t care about their customers at all!
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