03-26-2018
08:16 AM
03-26-2018
08:16 AM
I checked in to my flight on the Southwest app yesterday for my domestic flight today and noted my boarding pass and seat location. However, arriving to the airport this morning and approaching TSA Check-in, when I opened the Southwest app, it told me that I apparently was not checked in and needed to approach a kiosk or service desk to check in! I called SWA's hotline and they were very unhelpful, unable to load the pass for me and had no record that I had checked in via mobile the day prior. I had to leave the long TSA line, go back and print the pass, then get in line again. I boarded late and nearly missed my flight due to this issue. I have flown Southwest weekly for nearly 2.5 years for work without this issue and am very familiar with the mobile check-in process and very disappointed with my service I realize that I am able to save the pass locally to my phone; however, I should not have to do this as the app should be reliable enough to load my pass appropriately!
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