03-31-2020
10:44 AM
03-31-2020
10:44 AM
Maybe they are trying to make up for all of the flight disruptions and cancellations
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03-15-2020
08:50 PM
I think you have to get an invitation. I have over 3000 points that I am waiting for them to transfer
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I say just make sure they're properly protected and get on your flight.
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03-11-2020
12:07 PM
03-11-2020
12:07 PM
The people at our local post office steal and wash their customers checks and cash them, Im sure gift cards might come up missing
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03-11-2020
12:03 PM
03-11-2020
12:03 PM
If you redeemed points you should receive an e-giftcard
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06-04-2019
11:00 PM
06-04-2019
11:00 PM
My flight last month was cancelled and I had to fly out the NEXT morning. If you go to twitter, you will see the same generic response to the cancellations. I'm not sure what SW has going on but I hope they get it together. All of these cancellations cannot be weather related. My personal opinion is it has something to do with issues with their mechanics.
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05-13-2019
09:43 AM
05-13-2019
09:43 AM
They do not give refunds for weather related cancellations. They will, however give you a discount on a room and nothing else.
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05-10-2019
11:39 AM
I have a co-worker stuck with the same issue. My return flight to Houston was cancelled on 4/30 as well. I had a hard time trying to get back home. I was persistant and managed to bet back home earlier than they anticipated. It is very frustrating that customer service and gate agents appear not to care.
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05-06-2019
10:13 AM
I LOVE Southwest's open seating policy BUT what can be done about passengers not boarding in order as they should? I assume there is not a process in place to make sure passengers board the flight in order. I was with the A31-60, while theperson in front of me was with her friend and she was in the B40 spot. I'm just curious since I purchased EBC.
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05-03-2019
09:47 AM
The only issue I had was a B40 person boarding in front of mein my A40 spot. I think they should make sure people board where they are supposed to board @TheMiddleSeat wrote: @Lmkel68 buying it as early as possible before your flight does help, but I'm curious what you weren't pleased with? High A and single digit B boarding positions aren't too shabby, especially if it's a heavy business traveler (A-List) route. Impossible to say what you would have received without EBCI but for not having to remember to check-in exactly 24 hours prior, those boarding positions seem pretty good to me. --TheMiddleSeat
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04-23-2019
11:20 AM
I was disappointed with my EBCI, I guess I should have done it after my purchase, A59 and B6 coming back
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04-23-2019
11:13 AM
I'm still waiting for them to transfer my 3000 points. They were very good in the beginning. I thought you had to have an invitation, I know I did.
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04-12-2019
11:56 AM
I remember being in MN for a celebration and I attended many parties while there. You can imagine the look on my face when I saw a lady that I had seen a number of times through out the week long celebration, in a wheel chair when it was time to board the plane to leave. They even had the nerve to cause a raucous....It happens
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04-12-2019
11:12 AM
I hope this does not happen to me. I booked my flight last year for 4/24
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Just dispute the charges with your credit card company or head to twitter. I usually get quicker responses using twitter @Rkelleher wrote: I was recently on a Southwest flight and, after purchasing Wifi, I received an email that they had debited my card 3 separate times for the same single charge. I politely brought it to the attention of the flight crew and they were rather dismissive of me and told me to register my complaint online. So, I did. I went through the Southwest portal for emailing them complaints. I asked for them to address this asap as I felt it was rediculous that I be charged like this but since it is a relatively small amount ($8 per charge) it would be easy for me to just forget when I was done traveling. I received a file number and an email that I would get a response within 24 hours. I did not get a response in 24 hours. I did just get a response that said they were now transfering my complaint to another department. This is absolutely rediculous that they would go through all of this for a small refund. Of course, I tried to respond to their email today and their email does not allow responses and sent me back to the original page to file a complaint from Sunday. I re-filed my complaint and let them know I would no longer be using them moving forward if this is not rectified immediately. It is sad, really, because I use Southwest exclusively (when possible) for work and personal travel mainly because of the excellent customer service. The dismissive attitude of the in flight staff and now this with their lack of timely response is ruining that reputation.
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02-26-2019
01:04 PM
Can I book a flight for someone using my rapid rewards points that would be flying out of a different city possibly on the same day? I did it once, but we were both on the same flight.
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02-26-2019
12:48 PM
@dfwskier wrote: You should be able to make the change on line. Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip Does this work if you booked through Southwest Vacations? @dfwskier wrote: You should be able to make the change on line. Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip
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Thank you so much. I don't fly often but anytime that I do, I worry about that.
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12-18-2018
12:34 AM
12-18-2018
12:34 AM
Do you get special seating due to blood clots? I always worry about that with flying since I usually do not move around during my flights.
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12-10-2018
01:21 AM
12-10-2018
01:21 AM
4-6 wks and it is a SLOW process. In the beginning it was a speedy process. Now I just wait and hopes that they transfer over. Rapid rewards shopping and dining seem to move quite fast.
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12-10-2018
01:13 AM
12-10-2018
01:13 AM
I have earned over 2500 points so far. They just transfer in the order of the survey. The other rewards toy get as soon as you redeem them. I hope that helps. I have already booked a couple of flights using RR points. That needs to roll over to hotels and booking cars all on the same site.
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12-10-2018
01:07 AM
12-10-2018
01:07 AM
In the beginning the points would show up quickly. Now it's 4-6 weeks and they are slowly transferring over. Whit Rapid rewards dining and shopping, it seems to move a bit faster
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@andreajenkins22 I cheated once with Delta and was almost swayed. BUT I LOVE LOVE LOVE Southwest. We had goods seats and snacks BUT my loyalty will always be with SWA
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I am always on the fence about it. I guess I could do EBC 4 months early and hope for the best since my flight is not until 4/24
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12-08-2018
01:23 PM
What is the purpose of paying for early bird check-in (40.00) and you still board late. At this point we should be able to choose our seats. Is there any special trick to getting a decent spot?
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11-01-2018
01:11 AM
11-01-2018
01:11 AM
What's going on with the program? I have quite a few points that i need to be transferred. It seems that there is nobody to give us answerd.
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