05-12-2018
10:30 AM
They don't have an email option!!! I was on the phone with customer service for 40 minutes yesterday and they told me to call corporate because they couldn't help me. I missed the outgoing flight on my reservation, but still wanted to use the return flight and they canceled the whole thing. I had looked for a way to cancel just the first flight, but was unsuccessful. Figured I was out the money for that one and would just use the return flight. Now they cancelled the whole thing and said there is nothing they can do to help and that I have to buy another ticket that costs twice as much as the one I already purchased. So after my 40 minute call, they gave me the number for corporate. When I called that, it was a recording that said there was a 35 minute wait or I could go online and email them and someone would email me back. THAT is a wild goose chase. There is no email option listed on their site even though it says help is just a click away. Ha! It also says on their site that they "do the right thing". Ha! I don't think leaving me stranded is the right thing. Just my opinion.
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