Thank you for the speedy and accurate reply. Perfect explanation.
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Thank you for the reply. This is almost my exact situation. Appreciate the info.
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09-28-2019
10:47 AM
09-28-2019
10:47 AM
Has anyone earned a companion pass without having first earned A List Preferred? That seems to be our case but does seem unusual to us and it has never happened in this order previously. Thanks!
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03-13-2019
12:01 PM
Yes, agreed. Just now made aware that ALL flights in and out of Denver are cancelled due to weather. I can confirm as my son lives in the Denver area and all state/government offices are closed today. Believe me, I LOVE Southwest. Must be a mess.
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Mr. JMSCHEDLER, All I want to say is I understand your incredulousness that the airline cannot see their way through to help you out here. I understand what the other posters have said re: how "easy" it is to keep your points, and it's the customer's responsibility, and who knows how many other people will start calling about lost points... So sorry and I join you in your concern. My husband and I travel often and are not currently at risk of being in your position, but come retirement, I will be very careful to pay attention to our yearly travel. Thank you for sharing your experience as dissapointing as it is.
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03-13-2019
11:04 AM
I see most of these posts were in 2017. Just now, March 13, 2019, 9:00 a.m. PDT, I was given a 62 minute wait time! What's up? That is so NOT Southwest and am hoping this is not the "new norm:.
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