I changed my flight recently that i previously reserved with points for 3250. I ran into some conflights with my schedule, so I booked a new flight for 4991 points. I never received the refund for th 3250 points, nor did this balance apply into my new trip. I decided to cancel the flight that cost 4991 points because I ran into futhur scheduling problems and received the refund for 4991 points, but not the 3250, in addition the $5 that I had used to pay the remaining fees for the flight was not returned to my bank nor was it used as credit. What do i do to proceed to earn my missing points back since I might need it to change my schedule further?
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