Our family had a our recent trip last July 24 to NY, we flew from Newark airport via Southwest Airlines. Our departure was cancelled 3x due to weather storms. That was okay to us as long as we’re going to have our next flight available, but unfortunately when they’re re-book our flight, the agent told us that we won’t get a flight until Sunday. We’re shocked, really? To make the story short... we ask for a refund. We were issued a refund ticket that has an amount has much our refunds. When I checked our refunds it’s says we can use it buy ticket again in the future with Southwest. But, we don’t want to fly anymore with Southwest Airlines. My full understanding is the refund will be back to my card. Is there any one that encounter this problems with SWA? Thanks a lot!
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