At Southwest, we strive to give back to the communities we serve by demonstrating our Servant’s Heart every day, both at work and at home. However, there are times when a small gesture can impact our community in a bigger way than expected. The expression “one person’s trash is another person’s treasure,” took on a whole new meaning this past summer when our Network Engineering Team in our Technology Department visited Oak Hill Academy in Dallas, Texas to replace their network infrastructure.
Expanding Oak Hill Academy’s Network
Oak Hill Academy is dedicated to providing a customized academic curriculum that includes academic learning experiences, organizational skills, character building, social-emotional health, and social skills learning. The curriculum at Oak Hill Academy gives students the space to understand, accept, and overcome their individual challenges so they can thrive in school, and in life.
Most recently Lauren Woods, Managing Director Technology at Southwest and parent of an Oak Hill Academy student, was consulted to help select a vendor to complete an overhaul on the network infrastructure. At the time, the school had many issues with technology outages which prevented faculty and students from accessing or streaming content for their coursework on a daily basis. Since Oak Hill Academy operates as a nonprofit school, they would often elect to fix things as they go due to a lack of funding. The limited infrastructure became a reality when everyone in the school would attempt to access data or stream at the same time, causing the entire schools system to fail. This made it fairly difficult for teachers to control what students were accessing.
Repurposing Equipment for a Good Cause
Lauren jumped right in and enlisted the help of Kevin Tucker, Director of Technology at Southwest, to help her decipher the best avenue to advise the school. Kevin then realized that Southwest had the equipment the school needed leftover from a completed project. Instead of holding onto the equipment despite not having a use for it, the equipment could be repurposed and given a new life – a win-win for both Southwest and Oak Hill Academy.
Throughout the next several days, the Network Engineering Team volunteered on their own time. The Team successfully replaced and upgraded Oak Hill Academy’s local network and wireless infrastructure with the latest technology and cloud management. The group also worked with Southwest’s cable vendor who supports our stations, TEAAM, to donate their time and materials to the project as well. The ultimate result of this upgrade and collaborative effort allows items such as desktop computers, wireless printing, and streaming to be all on one network without failing.
“We couldn’t afford the equipment, but the safety and education was truly needed by our school. It’s amazing. A godsend to have the support from Southwest,” shared Brit Smart, Executive Director of Oak Hill Academy. “We are a specialized school that serves children with special needs and language disorders—technology is critical in helping them grow and develop.”
A Gesture of Appreciation
Back in May, the upgrade was completed and the Oak Hill Academy staff hosted the volunteers for a pizza party as thank you from their school.
With a small gesture and roughly 70 volunteer hours, Oak Hill Academy can now reallocate funds that they would have spent on another project to benefit the students. This was a true testament of Teamwork. Not only did Southwest provide the infrastructure through excess from the warehouse, but our Partners also stepped up with labor and facilities materials. Without our partnerships, Employees, and Friends at Oak Hill Academy none of this could have been accomplished!
... View more
Southwest Airlines loves to hear how our community support in the cities we serve can lead to exponential growth for our community Partners. Each and every partnership has a special place in our Heart for many different reasons, starting right here at home in the Lonestar State. The Montrose Center, a Houston, Texas-based organization and community Partner of Southwest, was established in 1978 as a safe and affirming place for lesbian and gay Houstonians to receive counseling. Now over 40 years later, the Montrose Center has emerged as one of the nation’s leading full-service LGBTQ centers providing counseling and has been the fifth largest LGBTQ community center in the nation for more than a decade.
Although counseling remains a vital part of the services offered at the Center, the organization continues to expand to meet the changing needs of the diverse communities it serves. Our partnership with the Montrose Center works well because our values, missions, and visions are complementary. The Montrose Center and Southwest both know how important it is to lend a helping hand and how vital it is to always have a Servant’s Heart. Together, we envision a healthier society marked by positive changes in attitudes and behaviors, not only toward ourselves, but toward the LGBTQ communities we serve. With our friends at the Center, we continue to make this happen starting with supporting our LGBTQ youth through the Center’s Hatch Youth program.
Hatch Youth is dedicated to empowering LGBTQ adolescents to become responsible citizens and positive contributors to society by providing a safe, affirming social environment for LGBTQ youth. Hatch Youth provides role models and sponsors educational and community outreach opportunities focused on issues and problems affecting LGBTQ youth.
Southwest has a rich history of helping Customers and communities through community outreach support. We are committed to giving back in the places where our Customers and Employees live and work.
In 2015, Southwest donated travel to the Montrose Center that allowed staff to attend a conference and meet members of the Born This Way Foundation led by Lady Gaga and her mother, Cynthia Germanotta. At the conference, Montrose Center staff were able to network with the foundation, which ultimately led to the Montrose Center Hatch Youth Service center receiving a $75,000 grant from the Born This Way Foundation in 2017.
It’s important to align ourselves with community Partners who have the same Heart as Southwest. During LGBTQ Pride Month, we’re proud to reflect on the strides that we’ve made with our community partners to raise awareness of current issues facing the LGBTQ community. In celebration of LGBTQ Pride Month, share your thoughts and stories, and what Pride Month means to you!
... View more
“For optimal success in your career, your work has to correlate with your purpose.”—Alfonzo Alexander, Chief Ethics & Diversity Officer, NASBA
In addition to his role as Chief Ethics and Diversity Officer at the National Association of State Boards of Accountancy, Alfonzo Alexander serves as president of the organization’s Center for the Public Trust. His dual role comes with a wide range of responsibilities, many of which involve travel. Alfonzo uses Southwest as his primary airline for both business and personal travel, citing the Company’s extensive routing options through Nashville and our reputation for ontime flights. He also loves Southwest’s priority boarding and open-seating policies, which help him select his favorite seat on every flight. While Alfonzo enjoys his time in the sky, he always looks forward to returning home to his wife and three daughters. We love having you onboard, Alfonzo!
—Ashley Omondi, Communications & Outreach
Comfort Zone “On the rare occasion I fly another airline, I never get that comfortable, homey feeling I experience on Southwest.”
Home Sweet Home “When you travel as much as I do, the goal is to spend as many nights at home as you can. Thanks to Southwest’s efficiency, I can often fly somewhere and get back home the same day.”
Family Flights “I use the majority of my Rapid Rewards points for family vacations and for extended family members to go on trips for school or work. My mother will also use my points to fly her sisters in to visit her.”
... View more