08-12-2018
01:33 PM
I HAVE been a RR loyal and enthusiatic customer. I have experienced nothing but hassles now traveling with SWA. It is no longer a reliable airline. The last two trips I booked were cancelled. It resulted in major inconvenience, extraordinary delays and considerable added expense. Then , it takes over an hour to get customer service to answer--I gave up and never spoke to them. We saw another number for booking, who are outsourced out of country subcontractors who are incentivized to get travel on an outside airline. They even tried to mess with my return flight telling me that when the flight is cqncelled ---then the return flight is cancelled to too! NOT TRUE....but probably reated to the incentives they are provided. dealing with Soithwest just isn't the same as it used to be --- thay have lost the qualities that made them so popular ---watch their stock price and popularity go down, down down --if my experience be any guide as to what to expect --- management should take notice.
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