I planned a trip to California to be at my best friend's 30th wedding anniversary. I was her maid of honor. I live in Rhode Island. My husband had open hear surgery in july, was able to fly. Unfortunately, two days before the trip he got pneumonia. I had to cancel. Southwest refunded my airline miles and taxes. This is why I fly Southwest. I was so sad that I couldn't go but I knew that I wouldn't have to pay for cancelling or lose my miles/money. This airline does it right and that is why when I fly I always go Southwest even if it isn't the most direct route. I love Southwest!!!!!!
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