Today, 09/19/18, My mother Flora Ortega took a flight from Saint Louis to Cuba. She was carrying a 50 lb. bag and a 32 "television in its original box. I, Carlos Choo, accompany her to check in since she does not speak English. When we were in check in Mr. Doug Lillard told us that he could not accept the TV because it was in a box and that he could not accept boxes on flights to Cuba. I am sure that in Cuba TVs come into their boxes every day I tell Mr Doug to see an error and he sarcastically tells me sorry but I can not accept any box on the flight to Cuba. After this comes another man and tells us the same and they start to make fun of our English I felt very bad on behalf of the Mr who took care of us and my mother could not take her TV to Cuba when she could I want answers because in the end it was It is very necessary to take that television and now I could not send it because of ignorance and ignorance of this gentleman. It was a terrible bad experience and I want answers.
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