I have been happy and satisfied with travelling with Southwest Airline for many years and do understand changes are made for the greater financial gain of the company, and not always for the betterment of their customers. 2017 I had to cancel a round trip flight and again a return flight to home near the end of the year, each were due to illness. Additional Travel Funds/ Credits were acquired. I don’t recall being prompted regarding these funds before I paid for the flight. Customer Service attempted to change date of return and finally realized we were unable to change return date beyond Oct. 30th. This is when I was made aware my Travel Funds will expire Oct 30th. I spoke to and emailed representatives regarding this issue and requested a LUV voucher for future travel, the written request was denied. CS agents has given me multi conflicting info and I am confused and do not understand why SW is so willing to lose faithful customers. Hoping for a positive outcome!
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