10-06-2018
03:11 PM
To whom it may concern, I’m currently on flights 3723 from San-Stl. As I’m typing this email to you I am being harassed by another passenger about my twin 2 year old children crying. I reached out the the flight attended she was beyond rude and said to me “what am I supposed to read your mind, what do you want me to do, I’m not a parent.” I have been a loyal Southwest customer for many years, never in my travel experience have I been harassed on a flight about my crying children and have never been treated so poorly by a Southwest employee. Michiko is beyond rude and should not be employed by an airline that accompanies families with small children. Stephanie was very sweet and was very apologetic for this happening. You should consider looking into her as an employee she has horrible customer service and should not be in this industry. I thought Southwest stood by their “Customer Service standard.” My husband is a active duty military and we saved many months for this trip. I left in tears and am still shaken 3 hours later. Shame on you Michiko and I pray that no other mother ever has to expierence your lack of compassion or empathy on another Southwest flight. Amy Brzezniak
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