Thanks for the advice. As the saying goes- hindsight is 20/20 However since I was given misinformation by a Southwest employee at the beginning of my flight on how to avoid this on the return trip, and how another Southwest employee repeated back to me that I was indeed having a shi**y experience, I’m done with Southwest. If they don’t care about the quality of their customer service then I don’t care to endorse the company.
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This was the response from a southwest employee at the Phoenix airport when I was sharing my frustration and ‘**bleep**ty experience’ with the boarding process. my boyfriend and I flew for the very first time with southwest. On the flight outbound we weren’t aware about the boarding process or that if we wanted to sit together we should have done the early boarding option. On the flight out I asked a southwest employee how we could get a better chance of sitting with each other and he said to set an alarm and exactly 24 hrs in advance to check in- I should get at least a B spot. We took that advice and unfortunately that didn’t work. Immediately after I called customer service and told them the situation and she wasn’t able to help me- she just said I should have done the 36 hr early bird check in. I said I wasn’t made aware of that otherwise I would have done it. At the airport I tried to get help again. At the end of it I was only to be confirmed that I was indeed having a **bleep**ty experience and 80 dollars later we will be sitting together but not because of southwest. Because I bought my way out of a **bleep**ty experience. And will never be flying southwest again.
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