10-12-2018
11:29 PM
10-12-2018
11:29 PM
Flying out of San Diego to San Jose on flight 1614. My wife and I booked the flight together but got far different boarding groups. We figured they would offer preboarding for military as they always do but they did not. We then figured it would be ok to board together under my earlier boarding group but the rude loading agent denied this logical move and said we would have load under her group. My wife even asked about military boarding showing ID and he denied and was rude about that as well. Never been treated so rudely nor never not offered preboarding through southwest. Also does not make sense how we were given such different boarding groups as the flights were booked together. The polite and customer conscious decision would of been to allow us to board together or at the very least be polite. I was extremely disappointed in this treatment and service.
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